[Skip to main content](#vessel-content) # Problem with options ## - **[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")** - [![diosneptuno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Topic Author - [ Offline](/forum/user/5543-diosneptuno) Less More - Posts: 41 - Thank you received: 0 - - 14 years 8 months ago [\#40195](#40195) by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") *[Problem with options](/forum/2-general-talk-about-hikashop/40195-problem-with-options#40195 "Hi I have a problem with options, for example if I have an option with a product not has characteristics no problem, but with products that have characteristics the option shown in the product but not added to the shopping cart. What is the problem?")* was created by *[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")* Hi I have a problem with options, for example if I have an option with a product **not** has characteristics no problem, but with products that have characteristics the option shown in the product but not added to the shopping cart. What is the problem? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQwMTk1LXByb2JsZW0td2l0aC1vcHRpb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 8 months ago [\#40380](#40380) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with options](/forum/2-general-talk-about-hikashop/40195-problem-with-options#40380 "Hi I have a problem with options, for example if I have an option with a product not has characteristics no problem, but with products that have characteristics the option shown in the product but not added to the shopping cart. What is the problem?")* Hi, We don't have that problem on our end. Could you give a link to the product page where you have the problem so that we can see that ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQwMTk1LXByb2JsZW0td2l0aC1vcHRpb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")** - [![diosneptuno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Topic Author - [ Offline](/forum/user/5543-diosneptuno) Less More - Posts: 41 - Thank you received: 0 - - 14 years 8 months ago [\#40435](#40435) by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Replied by *[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")* on topic *[Re: Problem with options](/forum/2-general-talk-about-hikashop/40195-problem-with-options#40435 "Hi I have a problem with options, for example if I have an option with a product not has characteristics no problem, but with products that have characteristics the option shown in the product but not added to the shopping cart. What is the problem?")* Hi The link to the product: [ www.alimentacionmascotas.com/alimentacio.../category\_pathway-20](http://www.alimentacionmascotas.com/alimentacion/perros/alimentacion-seca/producto/77-acana-adult-dog/category_pathway-20) When you change the option feature, not added to the shopping cart. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQwMTk1LXByb2JsZW0td2l0aC1vcHRpb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 8 months ago [\#40608](#40608) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with options](/forum/2-general-talk-about-hikashop/40195-problem-with-options#40608 "Hi I have a problem with options, for example if I have an option with a product not has characteristics no problem, but with products that have characteristics the option shown in the product but not added to the shopping cart. What is the problem?")* Hi, I can see only option choice for your option. You must have created a characteristic without values or with only one value. You should create a characteristic with several values and then add your characteristic to the option product. You can follow the instructions here and you should be able to have a product with options working properly: [ www.hikashop.com/en/support/documentatio...ct-form.html#options](http://www.hikashop.com/en/support/documentation/integrated-documentation/19-hikashop-product-form.html#options) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQwMTk1LXByb2JsZW0td2l0aC1vcHRpb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")** - [![diosneptuno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Topic Author - [ Offline](/forum/user/5543-diosneptuno) Less More - Posts: 41 - Thank you received: 0 - - 14 years 8 months ago - 14 years 8 months ago [\#40671](#40671) by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Replied by *[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")* on topic *[Re: Problem with options](/forum/2-general-talk-about-hikashop/40195-problem-with-options#40671 "Hi I have a problem with options, for example if I have an option with a product not has characteristics no problem, but with products that have characteristics the option shown in the product but not added to the shopping cart. What is the problem?")* Hi I have proved the demo hikashop, and I've added two characteristics in the product [ www.demo.hikashop.com/index.php?option=c...y\_pathway=23&lang=en](http://www.demo.hikashop.com/index.php?option=com_hikashop&ctrl=product&task=show&cid=86&name=desktop-tower&Itemid=90&category_pathway=23&lang=en) This product has several options. I have added two colors as characteristic, and the same occurs that happens to me, when added to the shopping cart not are added options. Andreu Last edit: 14 years 8 months ago by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQwMTk1LXByb2JsZW0td2l0aC1vcHRpb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 8 months ago [\#40891](#40891) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with options](/forum/2-general-talk-about-hikashop/40195-problem-with-options#40891 "Hi I have a problem with options, for example if I have an option with a product not has characteristics no problem, but with products that have characteristics the option shown in the product but not added to the shopping cart. What is the problem?")* That was a bug in one of the first builds of the current release. We put up a new build since then. Please download it again on our website and install it over your current build and it should work. I've just updated the master of the demo website (the demo website will be updated within 1 hour) to that build and can no longer reproduce the problem The following user(s) said Thank You: [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQwMTk1LXByb2JsZW0td2l0aC1vcHRpb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")** - [![diosneptuno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Topic Author - [ Offline](/forum/user/5543-diosneptuno) Less More - Posts: 41 - Thank you received: 0 - - 14 years 8 months ago [\#40894](#40894) by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Replied by *[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")* on topic *[Re: Problem with options](/forum/2-general-talk-about-hikashop/40195-problem-with-options#40894 "Hi I have a problem with options, for example if I have an option with a product not has characteristics no problem, but with products that have characteristics the option shown in the product but not added to the shopping cart. What is the problem?")* Hi I have updated to the new version and now everything works perfect. Thank you. Andreu Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQwMTk1LXByb2JsZW0td2l0aC1vcHRpb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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