[Skip to main content](#vessel-content) # Authorize.net fails login ## - **[swe9](/forum/user/517-swe9 "View swe9's Profile")** - [![swe9's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/517-swe9 "View swe9's Profile") Topic Author - [ Offline](/forum/user/517-swe9) Less More - Posts: 6 - Thank you received: 0 - - 15 years 10 months ago [\#4151](#4151) by [swe9](/forum/user/517-swe9 "View swe9's Profile") *[Authorize.net fails login](/forum/2-general-talk-about-hikashop/4151-authorize-net-fails-login#4151 "Hi, I'm still testing HikaShop but it's been slow going during the holiday season :-) I've enabled Authorize.net payment for all zones and I get Authorize on the checkout page. When I click the "Next" button on checkout I see a screen flash for a moment and then it goes off to Authorize.net before I can do anything at all. I don't know if that's intentional since it looks like there's a button there to initiate the transaction. Anyway, Authorize.net comes back with this page: The following errors have occurred. (13) The merchant login ID or password is invalid or the account is inactive. I have created a test account with Authorize.net and put the API key in HikaShop's "Login ID" field - is that correct? I put the transaction key in its field. I created an md5 hash string on Authorize.net's site and put that same string in HikaShop's md5 field. I've tried all four combinations of live/test on HikaShop crossed with live/test on Authorize.net and it's always the same. Authorize.net's password required mode was enabled by default but disabling it didn't help. Is it possible they created the test account but didn't activate it? HikaShop doesn't ask for anything labeled "password". I've been assuming that refers to the API key. Is that correct? Any ideas?")* was created by *[swe9](/forum/user/517-swe9 "View swe9's Profile")* Hi, I'm still testing HikaShop but it's been slow going during the holiday season ![:-)](/media/kunena/emoticons/3.png ":-)") I've enabled Authorize.net payment for all zones and I get Authorize on the checkout page. When I click the "Next" button on checkout I see a screen flash for a moment and then it goes off to Authorize.net before I can do anything at all. I don't know if that's intentional since it looks like there's a button there to initiate the transaction. Anyway, Authorize.net comes back with this page: The following errors have occurred. (13) The merchant login ID or password is invalid or the account is inactive. I have created a test account with Authorize.net and put the API key in HikaShop's "Login ID" field - is that correct? I put the transaction key in its field. I created an md5 hash string on Authorize.net's site and put that same string in HikaShop's md5 field. I've tried all four combinations of live/test on HikaShop crossed with live/test on Authorize.net and it's always the same. Authorize.net's password required mode was enabled by default but disabling it didn't help. Is it possible they created the test account but didn't activate it? HikaShop doesn't ask for anything labeled "password". I've been assuming that refers to the API key. Is that correct? Any ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQxNTEtYXV0aG9yaXplLW5ldC1mYWlscy1sb2dpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[swe9](/forum/user/517-swe9 "View swe9's Profile")** - [![swe9's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/517-swe9 "View swe9's Profile") Topic Author - [ Offline](/forum/user/517-swe9) Less More - Posts: 6 - Thank you received: 0 - - 15 years 10 months ago [\#4152](#4152) by [swe9](/forum/user/517-swe9 "View swe9's Profile") Replied by *[swe9](/forum/user/517-swe9 "View swe9's Profile")* on topic *[Re: Authorize.net fails login](/forum/2-general-talk-about-hikashop/4151-authorize-net-fails-login#4152 "Hi, I'm still testing HikaShop but it's been slow going during the holiday season :-) I've enabled Authorize.net payment for all zones and I get Authorize on the checkout page. When I click the "Next" button on checkout I see a screen flash for a moment and then it goes off to Authorize.net before I can do anything at all. I don't know if that's intentional since it looks like there's a button there to initiate the transaction. Anyway, Authorize.net comes back with this page: The following errors have occurred. (13) The merchant login ID or password is invalid or the account is inactive. I have created a test account with Authorize.net and put the API key in HikaShop's "Login ID" field - is that correct? I put the transaction key in its field. I created an md5 hash string on Authorize.net's site and put that same string in HikaShop's md5 field. I've tried all four combinations of live/test on HikaShop crossed with live/test on Authorize.net and it's always the same. Authorize.net's password required mode was enabled by default but disabling it didn't help. Is it possible they created the test account but didn't activate it? HikaShop doesn't ask for anything labeled "password". I've been assuming that refers to the API key. Is that correct? Any ideas?")* Doh! (Hand slaps head) I neglected to change the transaction URL to test.authorize.net. Making that change got me through to their page and I was able to complete the test transaction. Maybe someone else will find this useful. Otherwise, sorry to waste the bandwidth. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQxNTEtYXV0aG9yaXplLW5ldC1mYWlscy1sb2dpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 15 years 10 months ago [\#4153](#4153) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Authorize.net fails login](/forum/2-general-talk-about-hikashop/4151-authorize-net-fails-login#4153 "Hi, I'm still testing HikaShop but it's been slow going during the holiday season :-) I've enabled Authorize.net payment for all zones and I get Authorize on the checkout page. When I click the "Next" button on checkout I see a screen flash for a moment and then it goes off to Authorize.net before I can do anything at all. I don't know if that's intentional since it looks like there's a button there to initiate the transaction. Anyway, Authorize.net comes back with this page: The following errors have occurred. (13) The merchant login ID or password is invalid or the account is inactive. I have created a test account with Authorize.net and put the API key in HikaShop's "Login ID" field - is that correct? I put the transaction key in its field. I created an md5 hash string on Authorize.net's site and put that same string in HikaShop's md5 field. I've tried all four combinations of live/test on HikaShop crossed with live/test on Authorize.net and it's always the same. Authorize.net's password required mode was enabled by default but disabling it didn't help. Is it possible they created the test account but didn't activate it? HikaShop doesn't ask for anything labeled "password". I've been assuming that refers to the API key. Is that correct? Any ideas?")* Hi, There is no need for an API key. The API login id and the login id are two different things : [ www.authorize.net/support/merchant/Integ.../Access\_Settings.htm](http://www.authorize.net/support/merchant/Integration_Settings/Access_Settings.htm) You need to enter your login ID that you received from Authorize.net after you registered on their website. The settings are explained there : [ www.hikashop.com/support/documentation/6...form.html#additional](http://www.hikashop.com/support/documentation/65-hikashop-payment-authorize-form.html#additional) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQxNTEtYXV0aG9yaXplLW5ldC1mYWlscy1sb2dpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[swe9](/forum/user/517-swe9 "View swe9's Profile")** - [![swe9's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/517-swe9 "View swe9's Profile") Topic Author - [ Offline](/forum/user/517-swe9) Less More - Posts: 6 - Thank you received: 0 - - 15 years 10 months ago [\#4154](#4154) by [swe9](/forum/user/517-swe9 "View swe9's Profile") Replied by *[swe9](/forum/user/517-swe9 "View swe9's Profile")* on topic *[Re: Authorize.net fails login](/forum/2-general-talk-about-hikashop/4151-authorize-net-fails-login#4154 "Hi, I'm still testing HikaShop but it's been slow going during the holiday season :-) I've enabled Authorize.net payment for all zones and I get Authorize on the checkout page. When I click the "Next" button on checkout I see a screen flash for a moment and then it goes off to Authorize.net before I can do anything at all. I don't know if that's intentional since it looks like there's a button there to initiate the transaction. Anyway, Authorize.net comes back with this page: The following errors have occurred. (13) The merchant login ID or password is invalid or the account is inactive. I have created a test account with Authorize.net and put the API key in HikaShop's "Login ID" field - is that correct? I put the transaction key in its field. I created an md5 hash string on Authorize.net's site and put that same string in HikaShop's md5 field. I've tried all four combinations of live/test on HikaShop crossed with live/test on Authorize.net and it's always the same. Authorize.net's password required mode was enabled by default but disabling it didn't help. Is it possible they created the test account but didn't activate it? HikaShop doesn't ask for anything labeled "password". I've been assuming that refers to the API key. Is that correct? Any ideas?")* Since you said so I gave it a try. They sent a "Payment Gateway ID" to me in my signup email so I tried that. No good. I put back the API key and it works again. Maybe it's different because I'm using the *test* server rather than the official transactions server. --- I was not able to find any way to make Authorize.net automatically return to my store. There is a post that suggests it is not possible. Can you confirm that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQxNTEtYXV0aG9yaXplLW5ldC1mYWlscy1sb2dpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 15 years 10 months ago [\#4157](#4157) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Authorize.net fails login](/forum/2-general-talk-about-hikashop/4151-authorize-net-fails-login#4157 "Hi, I'm still testing HikaShop but it's been slow going during the holiday season :-) I've enabled Authorize.net payment for all zones and I get Authorize on the checkout page. When I click the "Next" button on checkout I see a screen flash for a moment and then it goes off to Authorize.net before I can do anything at all. I don't know if that's intentional since it looks like there's a button there to initiate the transaction. Anyway, Authorize.net comes back with this page: The following errors have occurred. (13) The merchant login ID or password is invalid or the account is inactive. I have created a test account with Authorize.net and put the API key in HikaShop's "Login ID" field - is that correct? I put the transaction key in its field. I created an md5 hash string on Authorize.net's site and put that same string in HikaShop's md5 field. I've tried all four combinations of live/test on HikaShop crossed with live/test on Authorize.net and it's always the same. Authorize.net's password required mode was enabled by default but disabling it didn't help. Is it possible they created the test account but didn't activate it? HikaShop doesn't ask for anything labeled "password". I've been assuming that refers to the API key. Is that correct? Any ideas?")* Yes, it's possible. Making it return to your store for the receipt will allow the system to confirm the order and display a simple receipt page with the link to return to the store: [ www.hikashop.com/en/support/forum/4-how-...reutrn-url.html#1343](http://www.hikashop.com/en/support/forum/4-how-to/1343-authorizenet-reutrn-url.html#1343) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQxNTEtYXV0aG9yaXplLW5ldC1mYWlscy1sb2dpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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