[Skip to main content](#vessel-content) # Stock since without the purchase is finalized ## - **[nico45](/forum/user/6421-nico45 "View nico45's Profile")** - [![nico45's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2012-11-28.jpg)](/forum/user/6421-nico45 "View nico45's Profile") Topic Author - [ Offline](/forum/user/6421-nico45) Less More - Posts: 101 - Thank you received: 3 - - 14 years 7 months ago [\#41914](#41914) by [nico45](/forum/user/6421-nico45 "View nico45's Profile") *[Stock since without the purchase is finalized](/forum/2-general-talk-about-hikashop/41914-stock-since-without-the-purchase-is-finalized#41914 "Hello everyone and congratulations to the product HikaShop! ;) I post this message because I want to know how to manage the stock correctly. Let me explain: When the customer buys a product (so go to the Paypal page), but does not finalize their order (that is, finally, the customer does not buy the product), the article in question is still deducted from the stock ... Also an e-mail is sent to the client regarding his order ... Thank you in advance for your help.")* was created by *[nico45](/forum/user/6421-nico45 "View nico45's Profile")* Hello everyone and congratulations to the product HikaShop! ![;)](/media/kunena/emoticons/24.png ";)") I post this message because I want to know how to manage the stock correctly. Let me explain: When the customer buys a product (so go to the Paypal page), but does not finalize their order (that is, finally, the customer does not buy the product), the article in question is still deducted from the stock ... Also an e-mail is sent to the client regarding his order ... Thank you in advance for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQxOTE0LXN0b2NrLXNpbmNlLXdpdGhvdXQtdGhlLXB1cmNoYXNlLWlzLWZpbmFsaXplZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 7 months ago [\#42024](#42024) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Stock since without the purchase is finalized](/forum/2-general-talk-about-hikashop/41914-stock-since-without-the-purchase-is-finalized#42024 "Hello everyone and congratulations to the product HikaShop! ;) I post this message because I want to know how to manage the stock correctly. Let me explain: When the customer buys a product (so go to the Paypal page), but does not finalize their order (that is, finally, the customer does not buy the product), the article in question is still deducted from the stock ... Also an e-mail is sent to the client regarding his order ... Thank you in advance for your help.")* Hi, The stock will be incremented back if the order is cancelled. The solution is to have the hikashop order auto cancel plugin (commercial editions) configured so that this is done automatically after some time. Two emails are sent: when the order is created when the order is confirmed if you don't want the first one, you can unpublish it via the menu System->Emails in the Business edition. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQxOTE0LXN0b2NrLXNpbmNlLXdpdGhvdXQtdGhlLXB1cmNoYXNlLWlzLWZpbmFsaXplZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nico45](/forum/user/6421-nico45 "View nico45's Profile")** - [![nico45's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2012-11-28.jpg)](/forum/user/6421-nico45 "View nico45's Profile") Topic Author - [ Offline](/forum/user/6421-nico45) Less More - Posts: 101 - Thank you received: 3 - - 14 years 7 months ago [\#42042](#42042) by [nico45](/forum/user/6421-nico45 "View nico45's Profile") Replied by *[nico45](/forum/user/6421-nico45 "View nico45's Profile")* on topic *[Re: Stock since without the purchase is finalized](/forum/2-general-talk-about-hikashop/41914-stock-since-without-the-purchase-is-finalized#42042 "Hello everyone and congratulations to the product HikaShop! ;) I post this message because I want to know how to manage the stock correctly. Let me explain: When the customer buys a product (so go to the Paypal page), but does not finalize their order (that is, finally, the customer does not buy the product), the article in question is still deducted from the stock ... Also an e-mail is sent to the client regarding his order ... Thank you in advance for your help.")* Thank you Nicolas, ![;)](/media/kunena/emoticons/24.png ";)") very good idea, waiting to upgrade to business (something that is provided in a while). So that's what I did, I disabled the sending of mail order creation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQxOTE0LXN0b2NrLXNpbmNlLXdpdGhvdXQtdGhlLXB1cmNoYXNlLWlzLWZpbmFsaXplZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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