[Skip to main content](#vessel-content) # Can't find the customer! ## - **[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")** - [![countryalliance's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5208-countryalliance "View countryalliance's Profile") Topic Author - [ Offline](/forum/user/5208-countryalliance) Less More - Posts: 20 - Thank you received: 0 - - 14 years 7 months ago [\#42500](#42500) by [countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile") *[Can't find the customer!](/forum/2-general-talk-about-hikashop/42500-cant-find-the-customer#42500 "Hi It took me a while, but I set up Hikashop in the way I wanted. However I have a problem ( www.countryalliance.org ) The problem is that I've had my first real customer subscribe to us, but no address (email or otherwise) I can contact them on. So, I have an order I can't process. The customer that is shown on Hika is someone I emailed a while ago and totally unrelated as I have the "members" credit card number and name -and the name is different. I deliberately avoided including an address in the workflow as I hate the idea that someone needs to Login just for a single transaction. However that may have been fatal as I have no way of contact them. Any suggestions - besides activating the login requirement? ta Neil")* was created by *[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")* Hi It took me a while, but I set up Hikashop in the way I wanted. However I have a problem ([ www.countryalliance.org](http://www.countryalliance.org)) The problem is that I've had my first real customer subscribe to us, but no address (email or otherwise) I can contact them on. So, I have an order I can't process. The customer that is shown on Hika is someone I emailed a while ago and totally unrelated as I have the "members" credit card number and name -and the name is different. I deliberately avoided including an address in the workflow as I hate the idea that someone needs to Login just for a single transaction. However that may have been fatal as I have no way of contact them. Any suggestions - besides activating the login requirement? ta Neil Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQyNTAwLWNhbnQtZmluZC10aGUtY3VzdG9tZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 7 months ago [\#42677](#42677) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Can't find the customer!](/forum/2-general-talk-about-hikashop/42500-cant-find-the-customer#42677 "Hi It took me a while, but I set up Hikashop in the way I wanted. However I have a problem ( www.countryalliance.org ) The problem is that I've had my first real customer subscribe to us, but no address (email or otherwise) I can contact them on. So, I have an order I can't process. The customer that is shown on Hika is someone I emailed a while ago and totally unrelated as I have the "members" credit card number and name -and the name is different. I deliberately avoided including an address in the workflow as I hate the idea that someone needs to Login just for a single transaction. However that may have been fatal as I have no way of contact them. Any suggestions - besides activating the login requirement? ta Neil")* Hi, If you're using PayPal, you should be able to get the information of the users via PayPal. For other payment means, you indeed won't get any information if you removed both the "login" and "address" views from the checkout. I would indeed recommend to keep the "login" view. Instead, you can change the "registration" option of the Checkout tab of the configuration in order to only ask the email address and the address of the user. Then, regarding the address, you can customize the address fields via the menu Display->Custom fields. So if you want it to be simple, you could have only the email address field. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQyNTAwLWNhbnQtZmluZC10aGUtY3VzdG9tZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")** - [![countryalliance's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5208-countryalliance "View countryalliance's Profile") Topic Author - [ Offline](/forum/user/5208-countryalliance) Less More - Posts: 20 - Thank you received: 0 - - 14 years 7 months ago [\#42750](#42750) by [countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile") Replied by *[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")* on topic *[Re: Can't find the customer!](/forum/2-general-talk-about-hikashop/42500-cant-find-the-customer#42750 "Hi It took me a while, but I set up Hikashop in the way I wanted. However I have a problem ( www.countryalliance.org ) The problem is that I've had my first real customer subscribe to us, but no address (email or otherwise) I can contact them on. So, I have an order I can't process. The customer that is shown on Hika is someone I emailed a while ago and totally unrelated as I have the "members" credit card number and name -and the name is different. I deliberately avoided including an address in the workflow as I hate the idea that someone needs to Login just for a single transaction. However that may have been fatal as I have no way of contact them. Any suggestions - besides activating the login requirement? ta Neil")* Thanks Nicolas! Unfortunately the person has paid by (or at least provided their details of their) credit card. So all I have is their name and credit card number. The email address is wrong and I think the reason why is that the system somehow picked up the email address of a US module vendor I've been dealing with. So, if there aren't any other options, I'll just cancel the order. I've since relented and added the login / address fields. I was hoping to avoid the former mainly for convenience but I guess there are important advantages to using the fields, namely records and forcing data entry. Regards Neil Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQyNTAwLWNhbnQtZmluZC10aGUtY3VzdG9tZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 7 months ago [\#42751](#42751) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Can't find the customer!](/forum/2-general-talk-about-hikashop/42500-cant-find-the-customer#42751 "Hi It took me a while, but I set up Hikashop in the way I wanted. However I have a problem ( www.countryalliance.org ) The problem is that I've had my first real customer subscribe to us, but no address (email or otherwise) I can contact them on. So, I have an order I can't process. The customer that is shown on Hika is someone I emailed a while ago and totally unrelated as I have the "members" credit card number and name -and the name is different. I deliberately avoided including an address in the workflow as I hate the idea that someone needs to Login just for a single transaction. However that may have been fatal as I have no way of contact them. Any suggestions - besides activating the login requirement? ta Neil")* Ah yes, you won't be able to contact him with just the name and credit card number. I don't see any other way of getting his information now that the order has been passed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQyNTAwLWNhbnQtZmluZC10aGUtY3VzdG9tZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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