[Skip to main content](#vessel-content) # Coupon Error Code 15008 ## - **[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")** - [![hollywood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4114-hollywood "View hollywood's Profile") Topic Author - [ Offline](/forum/user/4114-hollywood) Less More - Posts: 12 - Thank you received: 0 - - 14 years 7 months ago [\#43978](#43978) by [hollywood](/forum/user/4114-hollywood "View hollywood's Profile") *[Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#43978 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* was created by *[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")* I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a coupon during checkout. (The transaction is not completed and no funds are received). I have recently updated my site and never had this problem in the past. The coupons work fine in Chrome but I receive this same error in both Firefox and Safari. I know this is a Paypal error code but am wondering if it could possibly be a cart rounding issue? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 14 years 7 months ago [\#44175](#44175) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#44175 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* Hi, Could you do a screenshot of the cart on your website and on paypal so that we can see the problem ? In some rare cases, PayPal might calculate the total price differently than HikaShop because of rounding difference. If you want to avoid the problem, the safest and easiest solution is to turn off the option "send order details" in the paypal plugin. That way, only the total of the order will be sent to PayPal and there when be any rounding error possible. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")** - [![hollywood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4114-hollywood "View hollywood's Profile") Topic Author - [ Offline](/forum/user/4114-hollywood) Less More - Posts: 12 - Thank you received: 0 - - 14 years 6 months ago [\#44565](#44565) by [hollywood](/forum/user/4114-hollywood "View hollywood's Profile") Replied by *[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")* on topic *[Re: Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#44565 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* I should have specified that I am using PayPalPro. I have contacted PayPal support and this is what they said: You are getting that error because your software is actually submitting 2 line items but is only specifying amounts or other information for 1 of them. It's basically sending a null line item so our system is generating that error because it's seeing 2 line items but only 1 set of values. Below is a partial log of one of your examples: DoDirectPaymentRequest method "DoDirectPayment" version "51.0" user "sales_api1.hollywoodhairbling.com" paymentaction "Sale" currencycode "USD" amt "4.03" itemamt "0.08" shippingamt "3.95" name "" "Red & Purple: 20in" number "" "Red___Purple_6" qty "" "1" taxamt "" "0" Have I set something up wrong? Not sure why the coupons still work in Chrome but not other browsers. Thanks so much for your great support. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 14 years 6 months ago [\#44738](#44738) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#44738 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* I think I know what happens. Please try to add the line: if($product->order_product_quantity<1) continue; before the line: $vars["L_NAME".$i]=substr(strip_tags($product->order_product_name),0,127); in the file plugins/hikashoppayment/paypalpro/paypalpro.php That should hopefully fix the problem which I think is related to the fact that you're using characteristics in your products. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")** - [![hollywood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4114-hollywood "View hollywood's Profile") Topic Author - [ Offline](/forum/user/4114-hollywood) Less More - Posts: 12 - Thank you received: 0 - - 14 years 6 months ago [\#44803](#44803) by [hollywood](/forum/user/4114-hollywood "View hollywood's Profile") Replied by *[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")* on topic *[Re: Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#44803 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* I have added this code in the file specified but am still having the same problem. The coupons used to work fine with the products (set with the same characteristics they have now) but I started getting this error after updating to Joomla 2.5.3 and the newest Hikashop. The coupons work fine in Chrome but not in Firefox or Safari. Thanks so much for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")** - [![hollywood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4114-hollywood "View hollywood's Profile") Topic Author - [ Offline](/forum/user/4114-hollywood) Less More - Posts: 12 - Thank you received: 0 - - 14 years 6 months ago [\#45083](#45083) by [hollywood](/forum/user/4114-hollywood "View hollywood's Profile") Replied by *[hollywood](/forum/user/4114-hollywood "View hollywood's Profile")* on topic *[Re: Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#45083 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* I have also tried without the characteristics but still get the same error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 14 years 6 months ago [\#45950](#45950) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#45950 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* We cannot get that error in our tests on our end. Could you do a screenshot ? Normally, it should not display any warning during the checkout when using a coupon. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[trogladyte](/forum/user/2197-trogladyte "View trogladyte's Profile")** - [![trogladyte's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2197-trogladyte "View trogladyte's Profile") - [ Offline](/forum/user/2197-trogladyte) Less More - Posts: 279 - Thank you received: 1 - - 12 years 3 months ago [\#162409](#162409) by [trogladyte](/forum/user/2197-trogladyte "View trogladyte's Profile") Replied by *[trogladyte](/forum/user/2197-trogladyte "View trogladyte's Profile")* on topic *[Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#162409 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* I hope it's OK to resurrect this old thread. I thought about starting a new one, but this scenario is exactly my problem. Joomla 2.5.22 HS Essential 2.2.2 Payment plugins: PayPal & PayPal Pro (for credit cards) I do have "Send details of the order" set to yes in the PP plugin. - [ ![h213fcb5.jpg](/forum/attachment/18215) ](/forum/attachment/18215 "h213fcb5.jpg") [ ](/forum/attachment/18215?download=1 "h213fcb5.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 3 months ago [\#162447](#162447) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#162447 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* Hi, 1. Can you test it without the "Send details of the order" option through your PP plugin ? 2. Can you download the last Hikashop version through our websit, install it, and test it again ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[trogladyte](/forum/user/2197-trogladyte "View trogladyte's Profile")** - [![trogladyte's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2197-trogladyte "View trogladyte's Profile") - [ Offline](/forum/user/2197-trogladyte) Less More - Posts: 279 - Thank you received: 1 - - 12 years 3 months ago [\#162689](#162689) by [trogladyte](/forum/user/2197-trogladyte "View trogladyte's Profile") Replied by *[trogladyte](/forum/user/2197-trogladyte "View trogladyte's Profile")* on topic *[Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#162689 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* I've turned off "Send details" and we'll see what happens. I get a funny error saying I don't have a valid account when I try to upgrade. I also made some hacks to the HS files to get the display looking right which (yes I know, stupid me) I didn't document, so I need to work through the files I fiddled with to document the changes before upgradign anyway. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 3 months ago [\#162768](#162768) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Coupon Error Code 15008](/forum/2-general-talk-about-hikashop/43978-coupon-error-code-15008#162768 "I've noticed that I am now getting the Error Code: 'Error 15008: This transaction has been completed, but the total of items in the cart did not match the total of all items' when I try to apply a...")* Hi, If you have trouble to download the version through your account, thanks to use our contact form with your order number. To edit the views in HikaShop, you can use the overrides in order to not lost anything when updating/upgrading. [ hikashop.com/support/support/documentati...ize-the-display.html](https://hikashop.com/support/support/documentation/153-customize-the-display.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQzOTc4LWNvdXBvbi1lcnJvci1jb2RlLTE1MDA4P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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