[Skip to main content](#vessel-content) # Logging out issue ## - **[kizza2](/forum/user/6702-kizza2 "View kizza2's Profile")** - [![kizza2's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6702-kizza2 "View kizza2's Profile") Topic Author - [ Offline](/forum/user/6702-kizza2) Less More - Posts: 40 - Thank you received: 0 - - 14 years 7 months ago [\#44461](#44461) by [kizza2](/forum/user/6702-kizza2 "View kizza2's Profile") *[Logging out issue](/forum/2-general-talk-about-hikashop/44461-logging-out-issue#44461 "When i click on the log out button in my shopping cart i get the error message Secure Connection Failed An error occurred during a connection to www.trendcommunications.com.au . SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) I contacted the people who host my site and they advised me to get in contact with the developers of the shopping cart.")* was created by *[kizza2](/forum/user/6702-kizza2 "View kizza2's Profile")* When i click on the log out button in my shopping cart i get the error message Secure Connection Failed An error occurred during a connection to [ www.trendcommunications.com.au](http://www.trendcommunications.com.au). SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) I contacted the people who host my site and they advised me to get in contact with the developers of the shopping cart. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ0NDYxLWxvZ2dpbmctb3V0LWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 7 months ago [\#44579](#44579) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Logging out issue](/forum/2-general-talk-about-hikashop/44461-logging-out-issue#44579 "When i click on the log out button in my shopping cart i get the error message Secure Connection Failed An error occurred during a connection to www.trendcommunications.com.au . SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) I contacted the people who host my site and they advised me to get in contact with the developers of the shopping cart.")* Such error is not related to "the shopping cart" but to the configuration of the server... For example: [ stackoverflow.com/questions/119336/ssl-e...-long-and-apache-ssl](http://stackoverflow.com/questions/119336/ssl-error-rx-record-too-long-and-apache-ssl) The only thing I can tell you from our point of view is to turn off the "force SSL on checkout" option so that HikaShop doesn't redirect to the SSL version of your website and you will circumvent the problem. But if you want to use SSL and fix that error, you will have to see that with your hosting. The following user(s) said Thank You: [kizza2](/forum/user/6702-kizza2 "View kizza2's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ0NDYxLWxvZ2dpbmctb3V0LWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.053 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)