[Skip to main content](#vessel-content) # Editing a customer's options on the back end ## - **[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")** - [![caguilar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6532-caguilar "View caguilar's Profile") Topic Author - [ Offline](/forum/user/6532-caguilar) Less More - Posts: 8 - Thank you received: 0 - - 14 years 6 months ago [\#46643](#46643) by [caguilar](/forum/user/6532-caguilar "View caguilar's Profile") *[Editing a customer's options on the back end](/forum/2-general-talk-about-hikashop/46643-editing-a-customers-options-on-the-back-end#46643 "Hi, Today I found an error when I wanted to change the "drop-off time" from one of my orders, if I click on edit icon to change that info, the system shows me a pop up window with a message error. To explain better I will put 2 images. Here you will see the edit icon to change the Drop-off time: This is the window with the message error: Thanks in advance, . César .")* was created by *[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")* Hi, Today I found an error when I wanted to change the "drop-off time" from one of my orders, if I click on edit icon to change that info, the system shows me a pop up window with a message error. To explain better I will put 2 images. Here you will see the edit icon to change the Drop-off time: [ ![600](http://www.xpressjumpers.com/errors/step01.png) ](http://www.xpressjumpers.com/errors/step01.png "600") This is the window with the message error: [ ![600](http://www.xpressjumpers.com/errors/step02.png) ](http://www.xpressjumpers.com/errors/step02.png "600") Thanks in advance, . César . Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2NjQzLWVkaXRpbmctYS1jdXN0b21lcnMtb3B0aW9ucy1vbi10aGUtYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 6 months ago [\#46784](#46784) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Editing a customer's options on the back end](/forum/2-general-talk-about-hikashop/46643-editing-a-customers-options-on-the-back-end#46784 "Hi, Today I found an error when I wanted to change the "drop-off time" from one of my orders, if I click on edit icon to change that info, the system shows me a pop up window with a message error. To explain better I will put 2 images. Here you will see the edit icon to change the Drop-off time: This is the window with the message error: Thanks in advance, . César .")* It's the same error that you had previously on your frontend: [ www.hikashop.com/en/forum/4-how-to/42611...d-custom-fields.html](http://www.hikashop.com/en/forum/4-how-to/42611-problem-with-checkout-process-and-custom-fields.html) It happens when there is already a value in the custom field, which is the case here too. In that thread, we were able to easily circumvent the problem. But it will be harder here... That error seems to come from the date library of joomla not being able to understand your date format. Here is a bug report on the joomla bug tracker regarding that issue: [ joomlacode.org/gf/project/joomla/tracker...racker\_item\_id=20826](http://joomlacode.org/gf/project/joomla/tracker/?action=TrackerItemEdit&tracker_item_id=20826) What date format are you using for your custom field ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2NjQzLWVkaXRpbmctYS1jdXN0b21lcnMtb3B0aW9ucy1vbi10aGUtYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")** - [![caguilar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6532-caguilar "View caguilar's Profile") Topic Author - [ Offline](/forum/user/6532-caguilar) Less More - Posts: 8 - Thank you received: 0 - - 14 years 6 months ago [\#46786](#46786) by [caguilar](/forum/user/6532-caguilar "View caguilar's Profile") Replied by *[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")* on topic *[Re: Editing a customer's options on the back end](/forum/2-general-talk-about-hikashop/46643-editing-a-customers-options-on-the-back-end#46786 "Hi, Today I found an error when I wanted to change the "drop-off time" from one of my orders, if I click on edit icon to change that info, the system shows me a pop up window with a message error. To explain better I will put 2 images. Here you will see the edit icon to change the Drop-off time: This is the window with the message error: Thanks in advance, . César .")* The date format is: %m-%d-%Y What is the best or default date format of Joomla ? Thanks again, . César . Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2NjQzLWVkaXRpbmctYS1jdXN0b21lcnMtb3B0aW9ucy1vbi10aGUtYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 6 months ago [\#46788](#46788) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Editing a customer's options on the back end](/forum/2-general-talk-about-hikashop/46643-editing-a-customers-options-on-the-back-end#46788 "Hi, Today I found an error when I wanted to change the "drop-off time" from one of my orders, if I click on edit icon to change that info, the system shows me a pop up window with a message error. To explain better I will put 2 images. Here you will see the edit icon to change the Drop-off time: This is the window with the message error: Thanks in advance, . César .")* You should try without the % Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2NjQzLWVkaXRpbmctYS1jdXN0b21lcnMtb3B0aW9ucy1vbi10aGUtYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")** - [![caguilar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6532-caguilar "View caguilar's Profile") Topic Author - [ Offline](/forum/user/6532-caguilar) Less More - Posts: 8 - Thank you received: 0 - - 14 years 6 months ago [\#46789](#46789) by [caguilar](/forum/user/6532-caguilar "View caguilar's Profile") Replied by *[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")* on topic *[Re: Editing a customer's options on the back end](/forum/2-general-talk-about-hikashop/46643-editing-a-customers-options-on-the-back-end#46789 "Hi, Today I found an error when I wanted to change the "drop-off time" from one of my orders, if I click on edit icon to change that info, the system shows me a pop up window with a message error. To explain better I will put 2 images. Here you will see the edit icon to change the Drop-off time: This is the window with the message error: Thanks in advance, . César .")* I just did that and stopped working on the Front End. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2NjQzLWVkaXRpbmctYS1jdXN0b21lcnMtb3B0aW9ucy1vbi10aGUtYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 6 months ago [\#46791](#46791) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Editing a customer's options on the back end](/forum/2-general-talk-about-hikashop/46643-editing-a-customers-options-on-the-back-end#46791 "Hi, Today I found an error when I wanted to change the "drop-off time" from one of my orders, if I click on edit icon to change that info, the system shows me a pop up window with a message error. To explain better I will put 2 images. Here you will see the edit icon to change the Drop-off time: This is the window with the message error: Thanks in advance, . César .")* Then what if you don't put any format ? The following user(s) said Thank You: [caguilar](/forum/user/6532-caguilar "View caguilar's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2NjQzLWVkaXRpbmctYS1jdXN0b21lcnMtb3B0aW9ucy1vbi10aGUtYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")** - [![caguilar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6532-caguilar "View caguilar's Profile") Topic Author - [ Offline](/forum/user/6532-caguilar) Less More - Posts: 8 - Thank you received: 0 - - 14 years 6 months ago [\#46792](#46792) by [caguilar](/forum/user/6532-caguilar "View caguilar's Profile") Replied by *[caguilar](/forum/user/6532-caguilar "View caguilar's Profile")* on topic *[Re: Editing a customer's options on the back end](/forum/2-general-talk-about-hikashop/46643-editing-a-customers-options-on-the-back-end#46792 "Hi, Today I found an error when I wanted to change the "drop-off time" from one of my orders, if I click on edit icon to change that info, the system shows me a pop up window with a message error. To explain better I will put 2 images. Here you will see the edit icon to change the Drop-off time: This is the window with the message error: Thanks in advance, . César .")* Ready! Works fine!! and I can see the info under administration tab. Thanks again, . Cesar . Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2NjQzLWVkaXRpbmctYS1jdXN0b21lcnMtb3B0aW9ucy1vbi10aGUtYmFjay1lbmQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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