[Skip to main content](#vessel-content) # 2 confirmation emails ## - **[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")** - [![emmdee's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bike_skid.png)](/forum/user/4217-emmdee "View emmdee's Profile") Topic Author - [ Offline](/forum/user/4217-emmdee) Less More - Posts: 50 - Thank you received: 2 - - 14 years 6 months ago [\#46862](#46862) by [emmdee](/forum/user/4217-emmdee "View emmdee's Profile") *[2 confirmation emails](/forum/2-general-talk-about-hikashop/46862-2-confirmation-emails#46862 "Hi Nicholas Joomla 2.5 A customer says ... "I have received 2 separate confirmation emails with 2 separate order reference numbers (X9YO and X8X9) for the same item. However I have only put in my PayPal details for one of these." Nicholas it seems that this is possible with IE8, if the Proceed to Payment button is clicked more than once. I have only tested locally, and sometimes clicking more than once can also empty the cart as well. I have tested it on your demo site and it seems ok. Has anyone else seen this? It seems a bit unstable... IE8 is horrible but lots of people use it. The only solution I can see is to add text to Proceed to Payment ...Please click Once Only. rgds emmdee")* was created by *[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")* Hi Nicholas Joomla 2.5 A customer says ... "I have received 2 separate confirmation emails with 2 separate order reference numbers (X9YO and X8X9) for the same item. However I have only put in my PayPal details for one of these." Nicholas it seems that this is possible with IE8, if the Proceed to Payment button is clicked more than once. I have only tested locally, and sometimes clicking more than once can also empty the cart as well. I have tested it on your demo site and it seems ok. Has anyone else seen this? It seems a bit unstable... IE8 is horrible but lots of people use it. The only solution I can see is to add text to Proceed to Payment ...Please click Once Only. rgds emmdee Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2ODYyLTItY29uZmlybWF0aW9uLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 6 months ago [\#46984](#46984) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 2 confirmation emails](/forum/2-general-talk-about-hikashop/46862-2-confirmation-emails#46984 "Hi Nicholas Joomla 2.5 A customer says ... "I have received 2 separate confirmation emails with 2 separate order reference numbers (X9YO and X8X9) for the same item. However I have only put in my PayPal details for one of these." Nicholas it seems that this is possible with IE8, if the Proceed to Payment button is clicked more than once. I have only tested locally, and sometimes clicking more than once can also empty the cart as well. I have tested it on your demo site and it seems ok. Has anyone else seen this? It seems a bit unstable... IE8 is horrible but lots of people use it. The only solution I can see is to add text to Proceed to Payment ...Please click Once Only. rgds emmdee")* Are you sure that it's not because the user clicked on cancel on paypal before returning to it again ? Doing that would effectively create two orders. Otherwise, yes, clicking several times the button might display a cart empty message if the "Clean cart when order is" option of the configuration is set to "created" or if you use a really old version of HikaShop. One alternative solution would be to add some javascript to hide the button after clicking on it. That can be done in the "step" file of the "checkout" view via the menu Display->Views Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2ODYyLTItY29uZmlybWF0aW9uLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")** - [![emmdee's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bike_skid.png)](/forum/user/4217-emmdee "View emmdee's Profile") Topic Author - [ Offline](/forum/user/4217-emmdee) Less More - Posts: 50 - Thank you received: 2 - - 14 years 6 months ago [\#47085](#47085) by [emmdee](/forum/user/4217-emmdee "View emmdee's Profile") Replied by *[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")* on topic *[Re: 2 confirmation emails](/forum/2-general-talk-about-hikashop/46862-2-confirmation-emails#47085 "Hi Nicholas Joomla 2.5 A customer says ... "I have received 2 separate confirmation emails with 2 separate order reference numbers (X9YO and X8X9) for the same item. However I have only put in my PayPal details for one of these." Nicholas it seems that this is possible with IE8, if the Proceed to Payment button is clicked more than once. I have only tested locally, and sometimes clicking more than once can also empty the cart as well. I have tested it on your demo site and it seems ok. Has anyone else seen this? It seems a bit unstable... IE8 is horrible but lots of people use it. The only solution I can see is to add text to Proceed to Payment ...Please click Once Only. rgds emmdee")* Using hikashop v 1.54 If she cancelled at Paypal, her order would be set automatically from created to cancelled in the data-base, and the cart emptied. So she didn't do that. She maintains she paid on paypal, but there is no ipn received, and no payment in our account. I called paypal and they say the payment wasn't made. * I am relying on her telling of what happened... what really happened is anyones guess... the point is Something happened, and its a mystery to me. Thanks nicholas rgds emmdee Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2ODYyLTItY29uZmlybWF0aW9uLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 6 months ago [\#47375](#47375) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 2 confirmation emails](/forum/2-general-talk-about-hikashop/46862-2-confirmation-emails#47375 "Hi Nicholas Joomla 2.5 A customer says ... "I have received 2 separate confirmation emails with 2 separate order reference numbers (X9YO and X8X9) for the same item. However I have only put in my PayPal details for one of these." Nicholas it seems that this is possible with IE8, if the Proceed to Payment button is clicked more than once. I have only tested locally, and sometimes clicking more than once can also empty the cart as well. I have tested it on your demo site and it seems ok. Has anyone else seen this? It seems a bit unstable... IE8 is horrible but lots of people use it. The only solution I can see is to add text to Proceed to Payment ...Please click Once Only. rgds emmdee")* If the payment is not in paypal, then she didn't pay. She probably forgot to validate at the end or something like that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ2ODYyLTItY29uZmlybWF0aW9uLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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