[Skip to main content](#vessel-content) # Log in 500 error ## - **[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")** - [![emmdee's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bike_skid.png)](/forum/user/4217-emmdee "View emmdee's Profile") Topic Author - [ Offline](/forum/user/4217-emmdee) Less More - Posts: 50 - Thank you received: 2 - - 14 years 6 months ago [\#47129](#47129) by [emmdee](/forum/user/4217-emmdee "View emmdee's Profile") *[Log in 500 error](/forum/2-general-talk-about-hikashop/47129-log-in-500-error#47129 "Hi Nicolas If a user (account created previously) logs in, and accidentally enters an email address in the username box, on submit he is presented with a 500 error. Is there some way to make this more graceful? It is very ugly and confusing for the punter. It happens on your demo site too. rgds emmdee")* was created by *[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")* Hi Nicolas If a user (account created previously) logs in, and accidentally enters an email address in the username box, on submit he is presented with a 500 error. Is there some way to make this more graceful? It is very ugly and confusing for the punter. It happens on your demo site too. rgds emmdee Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MTI5LWxvZy1pbi01MDAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47131](#47131) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Log in 500 error](/forum/2-general-talk-about-hikashop/47129-log-in-500-error#47131 "Hi Nicolas If a user (account created previously) logs in, and accidentally enters an email address in the username box, on submit he is presented with a 500 error. Is there some way to make this more graceful? It is very ugly and confusing for the punter. It happens on your demo site too. rgds emmdee")* Hi, You will have the same thing with the joomla login module. It's joomla which triggers that 500 error not hikashop. There is nothing we can do. It should be reported on the joomla forum. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MTI5LWxvZy1pbi01MDAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")** - [![emmdee's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bike_skid.png)](/forum/user/4217-emmdee "View emmdee's Profile") Topic Author - [ Offline](/forum/user/4217-emmdee) Less More - Posts: 50 - Thank you received: 2 - - 14 years 6 months ago [\#47141](#47141) by [emmdee](/forum/user/4217-emmdee "View emmdee's Profile") Replied by *[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")* on topic *[Re: Log in 500 error](/forum/2-general-talk-about-hikashop/47129-log-in-500-error#47141 "Hi Nicolas If a user (account created previously) logs in, and accidentally enters an email address in the username box, on submit he is presented with a 500 error. Is there some way to make this more graceful? It is very ugly and confusing for the punter. It happens on your demo site too. rgds emmdee")* Yes but Nicholas On my local site (IIS), if I log in with an email address and wrong password etc it fails gracefully with the usual joomla error just below the breadcrumb.... Username and password do not match or you do not have an account yet. Please create or select an address Yet on the remote site it throws a 500 error. Is it a Server or joomla problem do you think? I have posted this on 2.5 forum but no response rgds emmdee Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MTI5LWxvZy1pbi01MDAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 6 months ago [\#47152](#47152) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Log in 500 error](/forum/2-general-talk-about-hikashop/47129-log-in-500-error#47152 "Hi Nicolas If a user (account created previously) logs in, and accidentally enters an email address in the username box, on submit he is presented with a 500 error. Is there some way to make this more graceful? It is very ugly and confusing for the punter. It happens on your demo site too. rgds emmdee")* Maybe it comes from using different versions of Joomla ? I doubt that it comes from the server. Maybe you have different extensions installed ? I'm not an expert in user interface joomla bugs such as this one so I don't really know. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MTI5LWxvZy1pbi01MDAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")** - [![emmdee's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/bike_skid.png)](/forum/user/4217-emmdee "View emmdee's Profile") Topic Author - [ Offline](/forum/user/4217-emmdee) Less More - Posts: 50 - Thank you received: 2 - - 14 years 6 months ago [\#47236](#47236) by [emmdee](/forum/user/4217-emmdee "View emmdee's Profile") Replied by *[emmdee](/forum/user/4217-emmdee "View emmdee's Profile")* on topic *[Re: Log in 500 error](/forum/2-general-talk-about-hikashop/47129-log-in-500-error#47236 "Hi Nicolas If a user (account created previously) logs in, and accidentally enters an email address in the username box, on submit he is presented with a 500 error. Is there some way to make this more graceful? It is very ugly and confusing for the punter. It happens on your demo site too. rgds emmdee")* Hi nicholas The problem is in config file. $log_path and $tmp_path paths if set to absolute values fixes the error. $log_path = /home/xxxxxxx/public_html/logs $tmp_path = /home/xxxxxxx/public_html/tmp rgds emmdee Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MTI5LWxvZy1pbi01MDAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[akcreation](/forum/user/4570-akcreation "View akcreation's Profile")** - [![akcreation's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4570-akcreation "View akcreation's Profile") - [ Offline](/forum/user/4570-akcreation) Less More - Posts: 47 - Thank you received: 1 - - 14 years 4 months ago [\#54609](#54609) by [akcreation](/forum/user/4570-akcreation "View akcreation's Profile") Replied by *[akcreation](/forum/user/4570-akcreation "View akcreation's Profile")* on topic *[Re: Log in 500 error](/forum/2-general-talk-about-hikashop/47129-log-in-500-error#54609 "Hi Nicolas If a user (account created previously) logs in, and accidentally enters an email address in the username box, on submit he is presented with a 500 error. Is there some way to make this more graceful? It is very ugly and confusing for the punter. It happens on your demo site too. rgds emmdee")* thanks emmdee - I also had this exact problem, but making sure both the temp and the log paths were entered correctly has fixed it ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MTI5LWxvZy1pbi01MDAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.065 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)