[Skip to main content](#vessel-content) # Whacky billing and shipping addresses ## - **[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")** - [![countryalliance's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5208-countryalliance "View countryalliance's Profile") Topic Author - [ Offline](/forum/user/5208-countryalliance) Less More - Posts: 20 - Thank you received: 0 - - 14 years 6 months ago [\#47354](#47354) by [countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile") *[Whacky billing and shipping addresses](/forum/2-general-talk-about-hikashop/47354-whacky-billing-and-shipping-addresses#47354 "Hi all I've been able to fix some front end issues for my customers but have a persistent backend problem that I can't fix. The address of my customers, such as what I receive when orders are created, are completely in the wrong order. For example: Housenumber Mr Firstname Lastname Streetname City Postcode State The details for "User" on the backend appear the same with the exception that the City and Postcode are reversed (ie Postcode City State) which is completely wrong I've tried find the offending file but can't. Any suggestions? Many thanks! Neil")* was created by *[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")* Hi all I've been able to fix some front end issues for my customers but have a persistent backend problem that I can't fix. The address of my customers, such as what I receive when orders are created, are completely in the wrong order. For example: Housenumber Mr Firstname Lastname Streetname City Postcode State The details for "User" on the backend appear the same with the exception that the City and Postcode are reversed (ie Postcode City State) which is completely wrong I've tried find the offending file but can't. Any suggestions? Many thanks! Neil Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MzU0LXdoYWNreS1iaWxsaW5nLWFuZC1zaGlwcGluZy1hZGRyZXNzZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 6 months ago [\#47692](#47692) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Whacky billing and shipping addresses](/forum/2-general-talk-about-hikashop/47354-whacky-billing-and-shipping-addresses#47692 "Hi all I've been able to fix some front end issues for my customers but have a persistent backend problem that I can't fix. The address of my customers, such as what I receive when orders are created, are completely in the wrong order. For example: Housenumber Mr Firstname Lastname Streetname City Postcode State The details for "User" on the backend appear the same with the exception that the City and Postcode are reversed (ie Postcode City State) which is completely wrong I've tried find the offending file but can't. Any suggestions? Many thanks! Neil")* You can change that display by editing the file "address_template" of the view "order" of your back end template via the menu Display->Views. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MzU0LXdoYWNreS1iaWxsaW5nLWFuZC1zaGlwcGluZy1hZGRyZXNzZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")** - [![countryalliance's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5208-countryalliance "View countryalliance's Profile") Topic Author - [ Offline](/forum/user/5208-countryalliance) Less More - Posts: 20 - Thank you received: 0 - - 14 years 6 months ago - 14 years 6 months ago [\#47757](#47757) by [countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile") Replied by *[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")* on topic *[Re: Whacky billing and shipping addresses](/forum/2-general-talk-about-hikashop/47354-whacky-billing-and-shipping-addresses#47757 "Hi all I've been able to fix some front end issues for my customers but have a persistent backend problem that I can't fix. The address of my customers, such as what I receive when orders are created, are completely in the wrong order. For example: Housenumber Mr Firstname Lastname Streetname City Postcode State The details for "User" on the backend appear the same with the exception that the City and Postcode are reversed (ie Postcode City State) which is completely wrong I've tried find the offending file but can't. Any suggestions? Many thanks! Neil")* Got it - thanks! Have fixed that up, but I then found the same issue coming up when I go to generate an invoice or shipping invoice. I've now turned off the field which will force people to enter their house number with the street name - which is fine. However this has created a new problem! I'm now getting a "Please create or select an address" error at the registration page. I've seen a post on this on this forum ([ www.hikashop.com/en/forum/3-bug-report/1...ZW0uaHRtbD9sYW5nPWVu](http://www.hikashop.com/en/forum/3-bug-report/11097-please-create-or-select-an-address-problem.html?return=L2ZvcnVtLzMtYnVnLXJlcG9ydC8xMTA5Ny1wbGVhc2UtY3JlYXRlLW9yLXNlbGVjdC1hbi1hZGRyZXNzLXByb2JsZW0uaHRtbD9sYW5nPWVu)). Can someone pls look at it and guess what the problem might be? The website is [ www.countryalliance.org](http://www.countryalliance.org) - just select the order items in the pop up box. It's possible the problem might clear itself but it hasn't done so yet.... Cheers Neil (PS: I just found this code in my address.php file. I haven't reproduced all the colours here - but should the bits in red, be in red? <input class="hikashop_checkout_shipping_same_address inputbox" <?php echo $checked; ?>type="checkbox" id="same\_address" name="same\_address" value="yes" alt="Same address" onclick="return hikashopSameAddress(this.checked);" /> <label for="same\_address"><?php echo JText::_('SAME_AS_BILLING');?></label> <div class="hikashop_checkout_shipping_div" id="hikashop_checkout_shipping_div" <?php echo $style;?>> Last edit: 14 years 6 months ago by [countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MzU0LXdoYWNreS1iaWxsaW5nLWFuZC1zaGlwcGluZy1hZGRyZXNzZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 6 months ago [\#47864](#47864) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Whacky billing and shipping addresses](/forum/2-general-talk-about-hikashop/47354-whacky-billing-and-shipping-addresses#47864 "Hi all I've been able to fix some front end issues for my customers but have a persistent backend problem that I can't fix. The address of my customers, such as what I receive when orders are created, are completely in the wrong order. For example: Housenumber Mr Firstname Lastname Streetname City Postcode State The details for "User" on the backend appear the same with the exception that the City and Postcode are reversed (ie Postcode City State) which is completely wrong I've tried find the offending file but can't. Any suggestions? Many thanks! Neil")* For the invoice, you need to edit the "address_template" file of the "order" view for your back end template via the same menu. Registration is working fine, without that error message, on your website. I just tested it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MzU0LXdoYWNreS1iaWxsaW5nLWFuZC1zaGlwcGluZy1hZGRyZXNzZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")** - [![countryalliance's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5208-countryalliance "View countryalliance's Profile") Topic Author - [ Offline](/forum/user/5208-countryalliance) Less More - Posts: 20 - Thank you received: 0 - - 14 years 6 months ago - 14 years 6 months ago [\#47925](#47925) by [countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile") Replied by *[countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile")* on topic *[Re: Whacky billing and shipping addresses](/forum/2-general-talk-about-hikashop/47354-whacky-billing-and-shipping-addresses#47925 "Hi all I've been able to fix some front end issues for my customers but have a persistent backend problem that I can't fix. The address of my customers, such as what I receive when orders are created, are completely in the wrong order. For example: Housenumber Mr Firstname Lastname Streetname City Postcode State The details for "User" on the backend appear the same with the exception that the City and Postcode are reversed (ie Postcode City State) which is completely wrong I've tried find the offending file but can't. Any suggestions? Many thanks! Neil")* Cool - thanks. Just saw the order, so really do appreciate it being test driven by someone more familiar with this. Last edit: 14 years 6 months ago by [countryalliance](/forum/user/5208-countryalliance "View countryalliance's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ3MzU0LXdoYWNreS1iaWxsaW5nLWFuZC1zaGlwcGluZy1hZGRyZXNzZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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