[Skip to main content](#vessel-content) # Unable to view (access) the checkout ## - **[XMAster](/forum/user/7238-xmaster "View XMAster's Profile")** - [![XMAster's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7238-xmaster "View XMAster's Profile") Topic Author - [ Offline](/forum/user/7238-xmaster) Less More - Posts: 64 - Thank you received: 0 - - 14 years 6 months ago - 14 years 6 months ago [\#48122](#48122) by [XMAster](/forum/user/7238-xmaster "View XMAster's Profile") *[Unable to view (access) the checkout](/forum/2-general-talk-about-hikashop/48122-unable-to-view-access-the-checkout#48122 "I don't understand why I cannot view checkout page. When I "add to cart", I see this error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. ---- Maybe I must able some option? Can I solve? Here my server log: [Wed Apr 25 07:17:56 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:17:56 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico [Wed Apr 25 07:17:56 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/500.shtml, referer: www.mywebsite/it/ [Wed Apr 25 07:13:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:13:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico [Wed Apr 25 07:09:21 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:09:21 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico [Wed Apr 25 07:09:20 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/500.shtml, referer: www.mywebsite.com/it/shop1/product/1.html [Wed Apr 25 07:03:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:03:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico")* was created by *[XMAster](/forum/user/7238-xmaster "View XMAster's Profile")* I don't understand why I cannot view checkout page. When I "add to cart", I see this error: Internal Server Error *The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@mywebsite.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.* ---- Maybe I must able some option? Can I solve? Here my server log: *\[Wed Apr 25 07:17:56 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/404.shtml \[Wed Apr 25 07:17:56 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/favicon.ico \[Wed Apr 25 07:17:56 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/500.shtml, referer: [ www.mywebsite/it/](http://www.mywebsite/it/) \[Wed Apr 25 07:13:18 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/404.shtml \[Wed Apr 25 07:13:18 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/favicon.ico \[Wed Apr 25 07:09:21 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/404.shtml \[Wed Apr 25 07:09:21 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/favicon.ico \[Wed Apr 25 07:09:20 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/500.shtml, referer: [ www.mywebsite.com/it/shop1/product/1.html](http://www.mywebsite.com/it/shop1/product/1.html) \[Wed Apr 25 07:03:18 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/404.shtml \[Wed Apr 25 07:03:18 2012\] \[error\] \[client 82.50.80.243\] File does not exist: /home/brand/public\_html/favicon.ico* Last edit: 14 years 6 months ago by [XMAster](/forum/user/7238-xmaster "View XMAster's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ4MTIyLXVuYWJsZS10by12aWV3LWFjY2Vzcy10aGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[XMAster](/forum/user/7238-xmaster "View XMAster's Profile")** - [![XMAster's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7238-xmaster "View XMAster's Profile") Topic Author - [ Offline](/forum/user/7238-xmaster) Less More - Posts: 64 - Thank you received: 0 - - 14 years 6 months ago - 14 years 6 months ago [\#48151](#48151) by [XMAster](/forum/user/7238-xmaster "View XMAster's Profile") Replied by *[XMAster](/forum/user/7238-xmaster "View XMAster's Profile")* on topic *[Re: Unable to view (access) the checkout](/forum/2-general-talk-about-hikashop/48122-unable-to-view-access-the-checkout#48151 "I don't understand why I cannot view checkout page. When I "add to cart", I see this error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. ---- Maybe I must able some option? Can I solve? Here my server log: [Wed Apr 25 07:17:56 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:17:56 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico [Wed Apr 25 07:17:56 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/500.shtml, referer: www.mywebsite/it/ [Wed Apr 25 07:13:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:13:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico [Wed Apr 25 07:09:21 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:09:21 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico [Wed Apr 25 07:09:20 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/500.shtml, referer: www.mywebsite.com/it/shop1/product/1.html [Wed Apr 25 07:03:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:03:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico")* This page seems inexistent (checkout page) [ www.mywebsite.com/it/shop1/checkout.html](http://www.mywebsite.com/it/shop1/checkout.html) What's the problem?? Last edit: 14 years 6 months ago by [XMAster](/forum/user/7238-xmaster "View XMAster's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ4MTIyLXVuYWJsZS10by12aWV3LWFjY2Vzcy10aGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 6 months ago [\#48217](#48217) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Unable to view (access) the checkout](/forum/2-general-talk-about-hikashop/48122-unable-to-view-access-the-checkout#48217 "I don't understand why I cannot view checkout page. When I "add to cart", I see this error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. ---- Maybe I must able some option? Can I solve? Here my server log: [Wed Apr 25 07:17:56 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:17:56 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico [Wed Apr 25 07:17:56 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/500.shtml, referer: www.mywebsite/it/ [Wed Apr 25 07:13:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:13:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico [Wed Apr 25 07:09:21 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:09:21 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico [Wed Apr 25 07:09:20 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/500.shtml, referer: www.mywebsite.com/it/shop1/product/1.html [Wed Apr 25 07:03:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/404.shtml [Wed Apr 25 07:03:18 2012] [error] [client 82.50.80.243] File does not exist: /home/brand/public_html/favicon.ico")* Hi, Change the code: if(!isset($this->currentShipping))$this->currentShipping = ''; if(method_exists($this->currentShipping, 'getShippingAddress')) { to: if(!empty($this->currentShipping) && method_exists($this->currentShipping, 'getShippingAddress')) { in the file "address" of the view "checkout" of your front end template via the menu Display->Views and that should solve the problem. 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