[Skip to main content](#vessel-content) # Help ## - **[sarah123](/forum/user/7343-sarah123 "View sarah123's Profile")** - [![sarah123's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7343-sarah123 "View sarah123's Profile") Topic Author - [ Offline](/forum/user/7343-sarah123) Less More - Posts: 1 - Thank you received: 0 - - 14 years 6 months ago [\#49328](#49328) by [sarah123](/forum/user/7343-sarah123 "View sarah123's Profile") *[Help](/forum/2-general-talk-about-hikashop/49328-help#49328 "Ive got this message when trying to install HS Business JFolder::create: Could not create directory Warning: Failed to move file! Please Help!")* was created by *[sarah123](/forum/user/7343-sarah123 "View sarah123's Profile")* Ive got this message when trying to install HS Business JFolder::create: Could not create directory Warning: Failed to move file! Please Help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ5MzI4LWhlbHA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14284 - - 14 years 5 months ago [\#49378](#49378) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Help](/forum/2-general-talk-about-hikashop/49328-help#49378 "Ive got this message when trying to install HS Business JFolder::create: Could not create directory Warning: Failed to move file! Please Help!")* Hi, That usually happen when you have wrong permissions configured on your website. Please try the "install via FTP" method described here: [ www.hikashop.com/fr/support/documentatio...-install.html#errors](http://www.hikashop.com/fr/support/documentation/59-hikashop-how-to-install.html#errors) That should help avoid that problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ5MzI4LWhlbHA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.065 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)