[Skip to main content](#vessel-content) # Need help with installation ## - **[athenken](/forum/user/7352-athenken "View athenken's Profile")** - [![athenken's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7352-athenken "View athenken's Profile") Topic Author - [ Offline](/forum/user/7352-athenken) Less More - Posts: 8 - Thank you received: 0 - - 14 years 5 months ago [\#49377](#49377) by [athenken](/forum/user/7352-athenken "View athenken's Profile") *[Need help with installation](/forum/2-general-talk-about-hikashop/49377-need-help-with-installation#49377 "I am having some issues with getting the starter extension uploaded and installed into Joomla 2.5. My hosting provider is FatCow.com. I have come across this problem with other extensions as well. Basically, I have tried the three different options for uploading and installing and hit a wall each time. Does anyone know of a url I am able to use to upload directly into Joomla? This seems to be the only option that has worked with other plugins.")* was created by *[athenken](/forum/user/7352-athenken "View athenken's Profile")* I am having some issues with getting the starter extension uploaded and installed into Joomla 2.5. My hosting provider is FatCow.com. I have come across this problem with other extensions as well. Basically, I have tried the three different options for uploading and installing and hit a wall each time. Does anyone know of a url I am able to use to upload directly into Joomla? This seems to be the only option that has worked with other plugins. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ5Mzc3LW5lZWQtaGVscC13aXRoLWluc3RhbGxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#49381](#49381) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Need help with installation](/forum/2-general-talk-about-hikashop/49377-need-help-with-installation#49381 "I am having some issues with getting the starter extension uploaded and installed into Joomla 2.5. My hosting provider is FatCow.com. I have come across this problem with other extensions as well. Basically, I have tried the three different options for uploading and installing and hit a wall each time. Does anyone know of a url I am able to use to upload directly into Joomla? This seems to be the only option that has worked with other plugins.")* Hi, That usually happen when you have wrong permissions configured on your website. Please try the "install via FTP" method described here: [ www.hikashop.com/fr/support/documentatio...-install.html#errors](http://www.hikashop.com/fr/support/documentation/59-hikashop-how-to-install.html#errors) That should help avoid that problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ5Mzc3LW5lZWQtaGVscC13aXRoLWluc3RhbGxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[athenken](/forum/user/7352-athenken "View athenken's Profile")** - [![athenken's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7352-athenken "View athenken's Profile") Topic Author - [ Offline](/forum/user/7352-athenken) Less More - Posts: 8 - Thank you received: 0 - - 14 years 5 months ago [\#49386](#49386) by [athenken](/forum/user/7352-athenken "View athenken's Profile") Replied by *[athenken](/forum/user/7352-athenken "View athenken's Profile")* on topic *[Re: Need help with installation](/forum/2-general-talk-about-hikashop/49377-need-help-with-installation#49386 "I am having some issues with getting the starter extension uploaded and installed into Joomla 2.5. My hosting provider is FatCow.com. I have come across this problem with other extensions as well. Basically, I have tried the three different options for uploading and installing and hit a wall each time. Does anyone know of a url I am able to use to upload directly into Joomla? This seems to be the only option that has worked with other plugins.")* I have tried installing from the temp directory for my site but get the following error: > JInstaller: :Install: Cannot find XML setup file > Path does not have a valid package. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ5Mzc3LW5lZWQtaGVscC13aXRoLWluc3RhbGxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 5 months ago [\#49427](#49427) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Need help with installation](/forum/2-general-talk-about-hikashop/49377-need-help-with-installation#49427 "I am having some issues with getting the starter extension uploaded and installed into Joomla 2.5. My hosting provider is FatCow.com. I have come across this problem with other extensions as well. Basically, I have tried the three different options for uploading and installing and hit a wall each time. Does anyone know of a url I am able to use to upload directly into Joomla? This seems to be the only option that has worked with other plugins.")* The path that you used inside the install from directory field is not correct. If you use the correct one, it should work. Please make sure that you use the absolute path of the folder where you uploaded the files of the package. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzQ5Mzc3LW5lZWQtaGVscC13aXRoLWluc3RhbGxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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