[Skip to main content](#vessel-content) # Cancelling an order ## - **[paul@rm2u](/forum/user/4530-paul-rm2u "View paul@rm2u's Profile")** - [![paul@rm2u's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4530-paul-rm2u "View paul@rm2u's Profile") Topic Author - [ Offline](/forum/user/4530-paul-rm2u) Less More - Posts: 10 - Thank you received: 0 - - 14 years 4 months ago [\#52951](#52951) by [paul@rm2u](/forum/user/4530-paul-rm2u "View paul@rm2u's Profile") *[Cancelling an order](/forum/2-general-talk-about-hikashop/52951-cancelling-an-order#52951 "I guess really I have 2 questions: How can the buyer cancel their order, or remove from the shopping cart? Also, if a user starts the registration process, then leaves the site and comes back later,...")* was created by *[paul@rm2u](/forum/user/4530-paul-rm2u "View paul@rm2u's Profile")* I guess really I have 2 questions: How can the buyer cancel their order, or remove from the shopping cart? Also, if a user starts the registration process, then leaves the site and comes back later, their information is still showing. 1. How can we make it so there is a button to clear the shopping cart, or cancel order. 2. if the user leaves the site then comes back, how can we get their information removed? And, if this is a cache type issue, is there a way to clear it after a specified number of minutes. thanks in advance, paul Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzUyOTUxLWNhbmNlbGxpbmctYW4tb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 4 months ago [\#53092](#53092) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Cancelling an order](/forum/2-general-talk-about-hikashop/52951-cancelling-an-order#53092 "I guess really I have 2 questions: How can the buyer cancel their order, or remove from the shopping cart? Also, if a user starts the registration process, then leaves the site and comes back later,...")* Hi paul@rm2u, Users can remove from the shopping cart, in the hikashop_cart_module or in the cart in the checkout worflow, crosses are present in front of each products, by this way they can empty their cart. For the fact that the cart "stays" when the user comes back, that is usually considered to be a good thing... Nevertheless, you can change the "cart retaining period" and related options of the configuration in order to change the delay for which the carts are cleared. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzUyOTUxLWNhbmNlbGxpbmctYW4tb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.044 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)