[Skip to main content](#vessel-content) # \[SOLVED\]Problem with Alpha User Points ## - **[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")** - [![diosneptuno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Topic Author - [ Offline](/forum/user/5543-diosneptuno) Less More - Posts: 41 - Thank you received: 0 - - 14 years 4 months ago - 14 years 4 months ago [\#53986](#53986) by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") *[\[SOLVED\]Problem with Alpha User Points](/forum/2-general-talk-about-hikashop/53986-solved-problem-with-alpha-user-points#53986 "Hello I am using for some time Alpha User points and everything has worked correctly. But since the last update I have a problem, when I change the order to "Sent" items that the user has won with the purchase lose points. For example, if a user makes a purchase and wins 10 points when I change the order to "Shipped" these 10 points are removed. What is the problem? Screenshot: awesomescreenshot.com/08282knd2 Screenshot plugin Hikashop AUP: awesomescreenshot.com/02282ky58 Thank you. Andreu")* was created by *[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")* Hello I am using for some time Alpha User points and everything has worked correctly. But since the last update I have a problem, when I change the order to "Sent" items that the user has won with the purchase lose points. For example, if a user makes a purchase and wins 10 points when I change the order to "Shipped" these 10 points are removed. What is the problem? Screenshot: [ awesomescreenshot.com/08282knd2](http://awesomescreenshot.com/08282knd2) Screenshot plugin Hikashop AUP: [ awesomescreenshot.com/02282ky58](http://awesomescreenshot.com/02282ky58) Thank you. Andreu Last edit: 14 years 4 months ago by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzUzOTg2LXNvbHZlZC1wcm9ibGVtLXdpdGgtYWxwaGEtdXNlci1wb2ludHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 14 years 4 months ago [\#53995](#53995) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: Problem with Alpha User Points](/forum/2-general-talk-about-hikashop/53986-solved-problem-with-alpha-user-points#53995 "Hello I am using for some time Alpha User points and everything has worked correctly. But since the last update I have a problem, when I change the order to "Sent" items that the user has won with the purchase lose points. For example, if a user makes a purchase and wins 10 points when I change the order to "Shipped" these 10 points are removed. What is the problem? Screenshot: awesomescreenshot.com/08282knd2 Screenshot plugin Hikashop AUP: awesomescreenshot.com/02282ky58 Thank you. Andreu")* Hi, There is an option in the AlphaUserPoint plugin named "Gives Points on statuses". In this field you have to list all valid statuses. If the order change to a status not listed, points would be removed. When this field is empty, the plugin would just retrieve the "order confirmed status" from the HikaShop configuration. My recommendation is (for a classical configuration): confirmed,shipped Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzUzOTg2LXNvbHZlZC1wcm9ibGVtLXdpdGgtYWxwaGEtdXNlci1wb2ludHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")** - [![diosneptuno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Topic Author - [ Offline](/forum/user/5543-diosneptuno) Less More - Posts: 41 - Thank you received: 0 - - 14 years 4 months ago [\#54033](#54033) by [diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile") Replied by *[diosneptuno](/forum/user/5543-diosneptuno "View diosneptuno's Profile")* on topic *[Re: Problem with Alpha User Points](/forum/2-general-talk-about-hikashop/53986-solved-problem-with-alpha-user-points#54033 "Hello I am using for some time Alpha User points and everything has worked correctly. But since the last update I have a problem, when I change the order to "Sent" items that the user has won with the purchase lose points. For example, if a user makes a purchase and wins 10 points when I change the order to "Shipped" these 10 points are removed. What is the problem? Screenshot: awesomescreenshot.com/08282knd2 Screenshot plugin Hikashop AUP: awesomescreenshot.com/02282ky58 Thank you. Andreu")* Hi Thank you very much, I had not seen this option. Problem solved Fantastic support! Andreu Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzUzOTg2LXNvbHZlZC1wcm9ibGVtLXdpdGgtYWxwaGEtdXNlci1wb2ludHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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