[Skip to main content](#vessel-content) # Error when import CSV-file to Hikashop ## - **[Micke\_skane](/forum/user/7228-micke-skane "View Micke_skane's Profile")** - [![Micke_skane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7228-micke-skane "View Micke_skane's Profile") Topic Author - [ Offline](/forum/user/7228-micke-skane) Less More - Posts: 56 - Thank you received: 0 - - 14 years 4 months ago [\#54387](#54387) by [Micke\_skane](/forum/user/7228-micke-skane "View Micke_skane's Profile") *[Error when import CSV-file to Hikashop](/forum/2-general-talk-about-hikashop/54387-error-when-import-csv-file-to-hikashop#54387 "Hey, When I try to import a CSV-file with updated prices I got Error-message that says: The CSV-file contains price_value and product_code and the format are the same as the exported CSV-file I've got from Hikashop. Are the someone who got a clue what the message points to? /Micke")* was created by *[Micke\_skane](/forum/user/7228-micke-skane "View Micke_skane's Profile")* Hey, When I try to import a CSV-file with updated prices I got Error-message that says: > Internal Server Error > The server encountered an internal error or misconfiguration and was unable to complete your request. > > Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error. > > More information about this error may be available in the server error log. The CSV-file contains price_value and product_code and the format are the same as the exported CSV-file I've got from Hikashop. Are the someone who got a clue what the message points to? /Micke Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0Mzg3LWVycm9yLXdoZW4taW1wb3J0LWNzdi1maWxlLXRvLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 4 months ago [\#54444](#54444) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error when import CSV-file to Hikashop](/forum/2-general-talk-about-hikashop/54387-error-when-import-csv-file-to-hikashop#54444 "Hey, When I try to import a CSV-file with updated prices I got Error-message that says: The CSV-file contains price_value and product_code and the format are the same as the exported CSV-file I've got from Hikashop. Are the someone who got a clue what the message points to? /Micke")* Such error will happen if: -your file is too big for the restrictions in place -your file is not a valid CSV If you could give your CSV we would be able to tell you what's wrong with it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0Mzg3LWVycm9yLXdoZW4taW1wb3J0LWNzdi1maWxlLXRvLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Micke\_skane](/forum/user/7228-micke-skane "View Micke_skane's Profile")** - [![Micke_skane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7228-micke-skane "View Micke_skane's Profile") Topic Author - [ Offline](/forum/user/7228-micke-skane) Less More - Posts: 56 - Thank you received: 0 - - 14 years 4 months ago - 14 years 4 months ago [\#54466](#54466) by [Micke\_skane](/forum/user/7228-micke-skane "View Micke_skane's Profile") Replied by *[Micke\_skane](/forum/user/7228-micke-skane "View Micke_skane's Profile")* on topic *[Re: Error when import CSV-file to Hikashop](/forum/2-general-talk-about-hikashop/54387-error-when-import-csv-file-to-hikashop#54466 "Hey, When I try to import a CSV-file with updated prices I got Error-message that says: The CSV-file contains price_value and product_code and the format are the same as the exported CSV-file I've got from Hikashop. Are the someone who got a clue what the message points to? /Micke")* Ok, I attached the CSV-file in my reply. Last edit: 14 years 4 months ago by [Micke\_skane](/forum/user/7228-micke-skane "View Micke_skane's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0Mzg3LWVycm9yLXdoZW4taW1wb3J0LWNzdi1maWxlLXRvLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 4 months ago [\#54504](#54504) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error when import CSV-file to Hikashop](/forum/2-general-talk-about-hikashop/54387-error-when-import-csv-file-to-hikashop#54504 "Hey, When I try to import a CSV-file with updated prices I got Error-message that says: The CSV-file contains price_value and product_code and the format are the same as the exported CSV-file I've got from Hikashop. Are the someone who got a clue what the message points to? /Micke")* Your file is not a CSV file. It only has the csv extension name but inside it's another type of file. HikaShop can only import CSV files. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0Mzg3LWVycm9yLXdoZW4taW1wb3J0LWNzdi1maWxlLXRvLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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