[Skip to main content](#vessel-content) # Increase conversion rates - New Feature? ## - **[meqrinda](/forum/user/698-meqrinda "View meqrinda's Profile")** - [![meqrinda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/698-meqrinda "View meqrinda's Profile") Topic Author - [ Offline](/forum/user/698-meqrinda) Less More - Posts: 46 - Thank you received: 0 - - 15 years 9 months ago [\#5439](#5439) by [meqrinda](/forum/user/698-meqrinda "View meqrinda's Profile") *[Increase conversion rates - New Feature?](/forum/2-general-talk-about-hikashop/5439-increase-conversion-rates-new-feature#5439 "There is lost many customers during the payment progress. Is it possible for Hikashop to add a new feature where customers that leaves after they written the email and not completes the purchase, is sent an support email. Many customers leaves because of simple reasons that easily can be solved with a little help. The highest result i have seen contacting people manually after they dropped the payment progress, converted about 70% of them to customers. It´s also a great way to learn the mentality of the customers.")* was created by *[meqrinda](/forum/user/698-meqrinda "View meqrinda's Profile")* There is lost many customers during the payment progress. Is it possible for Hikashop to add a new feature where customers that leaves after they written the email and not completes the purchase, is sent an support email. Many customers leaves because of simple reasons that easily can be solved with a little help. The highest result i have seen contacting people manually after they dropped the payment progress, converted about 70% of them to customers. It´s also a great way to learn the mentality of the customers. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0MzktaW5jcmVhc2UtY29udmVyc2lvbi1yYXRlcy1uZXctZmVhdHVyZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 15 years 9 months ago [\#5441](#5441) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Increase conversion rates - New Feature?](/forum/2-general-talk-about-hikashop/5439-increase-conversion-rates-new-feature#5441 "There is lost many customers during the payment progress. Is it possible for Hikashop to add a new feature where customers that leaves after they written the email and not completes the purchase, is sent an support email. Many customers leaves because of simple reasons that easily can be solved with a little help. The highest result i have seen contacting people manually after they dropped the payment progress, converted about 70% of them to customers. It´s also a great way to learn the mentality of the customers.")* Thank you for your feedback. That's a really good idea. We'll look at adding that in the near future. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0MzktaW5jcmVhc2UtY29udmVyc2lvbi1yYXRlcy1uZXctZmVhdHVyZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[meqrinda](/forum/user/698-meqrinda "View meqrinda's Profile")** - [![meqrinda's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/698-meqrinda "View meqrinda's Profile") Topic Author - [ Offline](/forum/user/698-meqrinda) Less More - Posts: 46 - Thank you received: 0 - - 15 years 9 months ago [\#5443](#5443) by [meqrinda](/forum/user/698-meqrinda "View meqrinda's Profile") Replied by *[meqrinda](/forum/user/698-meqrinda "View meqrinda's Profile")* on topic *[Re: Increase conversion rates - New Feature?](/forum/2-general-talk-about-hikashop/5439-increase-conversion-rates-new-feature#5443 "There is lost many customers during the payment progress. Is it possible for Hikashop to add a new feature where customers that leaves after they written the email and not completes the purchase, is sent an support email. Many customers leaves because of simple reasons that easily can be solved with a little help. The highest result i have seen contacting people manually after they dropped the payment progress, converted about 70% of them to customers. It´s also a great way to learn the mentality of the customers.")* Cool, I am upgrading, when this function is available ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0MzktaW5jcmVhc2UtY29udmVyc2lvbi1yYXRlcy1uZXctZmVhdHVyZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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