[Skip to main content](#vessel-content) # cart empty but shows no "empty cart" ## - **[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")** - [![jouwnaambord.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Topic Author - [ Offline](/forum/user/1188-jouwnaambord-nl) Less More - Posts: 515 - Thank you received: 22 - - 14 years 4 months ago [\#54899](#54899) by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") *[cart empty but shows no "empty cart"](/forum/2-general-talk-about-hikashop/54899-cart-empty-but-shows-no-empty-cart#54899 "Hi Nicolas, I,m having some trouble with emptying the cart during checkout. When you empty the cart, the products are erased, but the cart is still showing a Total of "0" and the "empty cart" redirectpage is not working. I can't find what causes this. Can you help me out? :( Michel Pouli")* was created by *[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")* Hi Nicolas, I,m having some trouble with emptying the cart during checkout. When you empty the cart, the products are erased, but the cart is still showing a Total of "0" and the "empty cart" redirectpage is not working. I can't find what causes this. Can you help me out? ![:(](/media/kunena/emoticons/22.png ":(") Michel Pouli - [ ![basket_empyty_1.png](/forum/attachment/4393) ](/forum/attachment/4393 "...t_empyty_1.png") [ ](/forum/attachment/4393?download=1 "...t_empyty_1.png") - [ ![basket_empyty_2.png](/forum/attachment/4394) ](/forum/attachment/4394 "...t_empyty_2.png") [ ](/forum/attachment/4394?download=1 "...t_empyty_2.png") - [ ![basket_empyty.png](/forum/attachment/4395) ](/forum/attachment/4395 "basket_empyty.png") [ ](/forum/attachment/4395?download=1 "basket_empyty.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0ODk5LWNhcnQtZW1wdHktYnV0LXNob3dzLW5vLWVtcHR5LWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 4 months ago [\#54977](#54977) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: cart empty but shows no "empty cart"](/forum/2-general-talk-about-hikashop/54899-cart-empty-but-shows-no-empty-cart#54977 "Hi Nicolas, I,m having some trouble with emptying the cart during checkout. When you empty the cart, the products are erased, but the cart is still showing a Total of "0" and the "empty cart" redirectpage is not working. I can't find what causes this. Can you help me out? :( Michel Pouli")* Hi, Are you using the latest version of HikaShop ? I recall such problem in some of the previous versions so if that's not the case, you should update. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0ODk5LWNhcnQtZW1wdHktYnV0LXNob3dzLW5vLWVtcHR5LWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")** - [![jouwnaambord.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Topic Author - [ Offline](/forum/user/1188-jouwnaambord-nl) Less More - Posts: 515 - Thank you received: 22 - - 14 years 4 months ago - 14 years 4 months ago [\#55137](#55137) by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Replied by *[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")* on topic *[Re: cart empty but shows no "empty cart"](/forum/2-general-talk-about-hikashop/54899-cart-empty-but-shows-no-empty-cart#55137 "Hi Nicolas, I,m having some trouble with emptying the cart during checkout. When you empty the cart, the products are erased, but the cart is still showing a Total of "0" and the "empty cart" redirectpage is not working. I can't find what causes this. Can you help me out? :( Michel Pouli")* Hi Nicolas, Yes I use the latest versions of Hikashop (1.5.![8)](/media/kunena/emoticons/9.png "8)") and Joomla (2.5.6). Indeed I had this problem before. I think the problem only occurs when the client is logged in! Last edit: 14 years 4 months ago by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0ODk5LWNhcnQtZW1wdHktYnV0LXNob3dzLW5vLWVtcHR5LWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 4 months ago [\#55185](#55185) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: cart empty but shows no "empty cart"](/forum/2-general-talk-about-hikashop/54899-cart-empty-but-shows-no-empty-cart#55185 "Hi Nicolas, I,m having some trouble with emptying the cart during checkout. When you empty the cart, the products are erased, but the cart is still showing a Total of "0" and the "empty cart" redirectpage is not working. I can't find what causes this. Can you help me out? :( Michel Pouli")* Hi, Could you try to flush your hikashop_cart and hikashop_cart_product tables via phmyadmin and try again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0ODk5LWNhcnQtZW1wdHktYnV0LXNob3dzLW5vLWVtcHR5LWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")** - [![jouwnaambord.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Topic Author - [ Offline](/forum/user/1188-jouwnaambord-nl) Less More - Posts: 515 - Thank you received: 22 - - 14 years 4 months ago [\#55194](#55194) by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Replied by *[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")* on topic *[Re: cart empty but shows no "empty cart"](/forum/2-general-talk-about-hikashop/54899-cart-empty-but-shows-no-empty-cart#55194 "Hi Nicolas, I,m having some trouble with emptying the cart during checkout. When you empty the cart, the products are erased, but the cart is still showing a Total of "0" and the "empty cart" redirectpage is not working. I can't find what causes this. Can you help me out? :( Michel Pouli")* Hi Nicolas, Thanks for your great support everytime. Much appriciated! Did that (flush), looks fine now. Is this something to do regularly? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0ODk5LWNhcnQtZW1wdHktYnV0LXNob3dzLW5vLWVtcHR5LWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 4 months ago [\#55198](#55198) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: cart empty but shows no "empty cart"](/forum/2-general-talk-about-hikashop/54899-cart-empty-but-shows-no-empty-cart#55198 "Hi Nicolas, I,m having some trouble with emptying the cart during checkout. When you empty the cart, the products are erased, but the cart is still showing a Total of "0" and the "empty cart" redirectpage is not working. I can't find what causes this. Can you help me out? :( Michel Pouli")* I've never had to do it on our end. But if the carts of a user are screwed, removing all his carts will fix that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU0ODk5LWNhcnQtZW1wdHktYnV0LXNob3dzLW5vLWVtcHR5LWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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