[Skip to main content](#vessel-content) # Registration does not work ## - **[Felix2000](/forum/user/7641-felix2000 "View Felix2000's Profile")** - [![Felix2000's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7641-felix2000 "View Felix2000's Profile") Topic Author - [ Offline](/forum/user/7641-felix2000) Less More - Posts: 22 - Thank you received: 0 - - 14 years 4 months ago [\#55097](#55097) by [Felix2000](/forum/user/7641-felix2000 "View Felix2000's Profile") *[Registration does not work](/forum/2-general-talk-about-hikashop/55097-registration-does-not-work#55097 "When a new user registers, send a link to activate. If you activate it, shows: "There is no such account in our database or the account has already been activated." :huh:")* was created by *[Felix2000](/forum/user/7641-felix2000 "View Felix2000's Profile")* When a new user registers, send a link to activate. If you activate it, shows: "**There is no such account in our database or the account has already been activated**." :huh: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MDk3LXJlZ2lzdHJhdGlvbi1kb2VzLW5vdC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 4 months ago - 14 years 4 months ago [\#55143](#55143) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Registration does not work](/forum/2-general-talk-about-hikashop/55097-registration-does-not-work#55143 "When a new user registers, send a link to activate. If you activate it, shows: "There is no such account in our database or the account has already been activated." :huh:")* Hello, Can you tell me if your **Registration** option is set to '**registration**' in "*Hikashop->System->Configuration->checkout*" ? Last edit: 14 years 4 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MDk3LXJlZ2lzdHJhdGlvbi1kb2VzLW5vdC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 4 months ago [\#55171](#55171) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration does not work](/forum/2-general-talk-about-hikashop/55097-registration-does-not-work#55171 "When a new user registers, send a link to activate. If you activate it, shows: "There is no such account in our database or the account has already been activated." :huh:")* That's a problem from the first builds of 1.5.8. Download again HikaShop on our website, install it on yours and that will fix the problem. The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MDk3LXJlZ2lzdHJhdGlvbi1kb2VzLW5vdC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Felix2000](/forum/user/7641-felix2000 "View Felix2000's Profile")** - [![Felix2000's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7641-felix2000 "View Felix2000's Profile") Topic Author - [ Offline](/forum/user/7641-felix2000) Less More - Posts: 22 - Thank you received: 0 - - 14 years 4 months ago [\#55322](#55322) by [Felix2000](/forum/user/7641-felix2000 "View Felix2000's Profile") Replied by *[Felix2000](/forum/user/7641-felix2000 "View Felix2000's Profile")* on topic *[Re: Registration does not work](/forum/2-general-talk-about-hikashop/55097-registration-does-not-work#55322 "When a new user registers, send a link to activate. If you activate it, shows: "There is no such account in our database or the account has already been activated." :huh:")* *Can you tell me if your Registration option is set to 'registration' in "Hikashop->System->Configuration->checkout" ?* YES *****That's a problem from the first builds of 1.5.8. Download again HikaShop on our website, install it on yours and that will fix the problem.***** :S Uninstall Hikashop and install new Hikashop? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MDk3LXJlZ2lzdHJhdGlvbi1kb2VzLW5vdC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 4 months ago [\#55324](#55324) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration does not work](/forum/2-general-talk-about-hikashop/55097-registration-does-not-work#55324 "When a new user registers, send a link to activate. If you activate it, shows: "There is no such account in our database or the account has already been activated." :huh:")* You don't need to uninstall. Just install the new package. You won't loose your products or your settings, but I still recommend that you do a backup before, just in case. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MDk3LXJlZ2lzdHJhdGlvbi1kb2VzLW5vdC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Felix2000](/forum/user/7641-felix2000 "View Felix2000's Profile")** - [![Felix2000's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7641-felix2000 "View Felix2000's Profile") Topic Author - [ Offline](/forum/user/7641-felix2000) Less More - Posts: 22 - Thank you received: 0 - - 14 years 4 months ago [\#55326](#55326) by [Felix2000](/forum/user/7641-felix2000 "View Felix2000's Profile") Replied by *[Felix2000](/forum/user/7641-felix2000 "View Felix2000's Profile")* on topic *[Re: Registration does not work](/forum/2-general-talk-about-hikashop/55097-registration-does-not-work#55326 "When a new user registers, send a link to activate. If you activate it, shows: "There is no such account in our database or the account has already been activated." :huh:")* Where is the new package? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MDk3LXJlZ2lzdHJhdGlvbi1kb2VzLW5vdC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 4 months ago [\#55364](#55364) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration does not work](/forum/2-general-talk-about-hikashop/55097-registration-does-not-work#55364 "When a new user registers, send a link to activate. If you activate it, shows: "There is no such account in our database or the account has already been activated." :huh:")* On our website. If it's the Starter edition, you can download it on our download page. Otherwise, you can download it via the menu Your account->Your subscriptions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MDk3LXJlZ2lzdHJhdGlvbi1kb2VzLW5vdC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[gregartisi](/forum/user/8089-gregartisi "View gregartisi's Profile")** - [![gregartisi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8089-gregartisi "View gregartisi's Profile") - [ Offline](/forum/user/8089-gregartisi) Less More - Posts: 33 - Thank you received: 0 - - 14 years 3 months ago [\#56526](#56526) by [gregartisi](/forum/user/8089-gregartisi "View gregartisi's Profile") Replied by *[gregartisi](/forum/user/8089-gregartisi "View gregartisi's Profile")* on topic *[Re: Registration does not work](/forum/2-general-talk-about-hikashop/55097-registration-does-not-work#56526 "When a new user registers, send a link to activate. If you activate it, shows: "There is no such account in our database or the account has already been activated." :huh:")* hello, i got the same problem but i have the latest stable version . "there is no such account in our database or the account has already been activated." how to fix it?please Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MDk3LXJlZ2lzdHJhdGlvbi1kb2VzLW5vdC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 3 months ago [\#56561](#56561) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration does not work](/forum/2-general-talk-about-hikashop/55097-registration-does-not-work#56561 "When a new user registers, send a link to activate. If you activate it, shows: "There is no such account in our database or the account has already been activated." :huh:")* Please download again HikaShop from our website and install it again and that should fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MDk3LXJlZ2lzdHJhdGlvbi1kb2VzLW5vdC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.109 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)