[Skip to main content](#vessel-content)

#   Can't complete transactions

##

- **[poisonuk](/forum/user/7698-poisonuk "View poisonuk's Profile")**
- [![poisonuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7698-poisonuk "View poisonuk's Profile") Topic Author
- [ Offline](/forum/user/7698-poisonuk)

Less More

- Posts: 2
- Thank you received: 0
-
-

14 years 3 months ago [\#55265](#55265) by [poisonuk](/forum/user/7698-poisonuk "View poisonuk's Profile")  *[Can't complete transactions](/forum/2-general-talk-about-hikashop/55265-cant-complete-transactions#55265 "Hello, I am having a problem that is now affecting my ability to take sales.  During the checkout process after users select the product and quantity they get sent to a partially loaded screen to either register or log in and it goes no where from there.  I have attached a copy of the screen.  Can someone please help me?  Thanks, Wendel.")* was created by *[poisonuk](/forum/user/7698-poisonuk "View poisonuk's Profile")*

Hello,
I am having a problem that is now affecting my ability to take sales.

During the checkout process after users select the product and quantity they get sent to a partially loaded screen to either register or log in and it goes no where from there.

I have attached a copy of the screen.

Can someone please help me?

Thanks,
Wendel.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MjY1LWNhbnQtY29tcGxldGUtdHJhbnNhY3Rpb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
- [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile")
- [ Offline](/forum/user/63-nicolas)

Less More

- Posts: 86289
- Thank you received: 14265
-
-

14 years 3 months ago [\#55347](#55347) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Can't complete transactions](/forum/2-general-talk-about-hikashop/55265-cant-complete-transactions#55347 "Hello, I am having a problem that is now affecting my ability to take sales.  During the checkout process after users select the product and quantity they get sent to a partially loaded screen to either register or log in and it goes no where from there.  I have attached a copy of the screen.  Can someone please help me?  Thanks, Wendel.")*

Hi,

I would say that it comes from a customization you did in one of the view files of the checkout via the menu Display->Views. Could you check that you don't have any customization for them and if you do, plese try to revert them with the "remove customization" icon of the views listing (make a backup of your customizations if you want to reapply them later on).

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1MjY1LWNhbnQtY29tcGxldGUtdHJhbnNhY3Rpb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to?

[](/forum/topics/feed/mode-topics?format=feed&type=rss)

Time to create page: 0.120 seconds

[Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)

[](#top)