[Skip to main content](#vessel-content) # the order amount doesn't add up when qty.selected ## - **[zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile")** - [![zoeatdemetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile") Topic Author - [ Offline](/forum/user/7576-zoeatdemetra) Less More - Posts: 76 - Thank you received: 0 - - 14 years 3 months ago [\#55893](#55893) by [zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile") *[the order amount doesn't add up when qty.selected](/forum/2-general-talk-about-hikashop/55893-the-order-amount-doesnt-add-up-when-qty-selected#55893 "Hi Please look at my web link : demetracabinetry.com/shop-online-1/produ...n-15q18q21qwide.html I put 2 on the quantity box, but the value doesn't add up automatically. Supposely it should be: 2pcs x item value + option value 1 + option value 2. What did I do wrong? Thanks!")* was created by *[zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile")* Hi Please look at my web link : [ demetracabinetry.com/shop-online-1/produ...n-15q18q21qwide.html](http://demetracabinetry.com/shop-online-1/product/20-single-full-height-door-available-in-15q18q21qwide.html) I put 2 on the quantity box, but the value doesn't add up automatically. Supposely it should be: 2pcs x item value + option value 1 + option value 2. What did I do wrong? Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1ODkzLXRoZS1vcmRlci1hbW91bnQtZG9lc250LWFkZC11cC13aGVuLXF0eS1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 3 months ago [\#55961](#55961) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: the order amount doesn't add up when qty.selected](/forum/2-general-talk-about-hikashop/55893-the-order-amount-doesnt-add-up-when-qty-selected#55961 "Hi Please look at my web link : demetracabinetry.com/shop-online-1/produ...n-15q18q21qwide.html I put 2 on the quantity box, but the value doesn't add up automatically. Supposely it should be: 2pcs x item value + option value 1 + option value 2. What did I do wrong? Thanks!")* Can you do a screenshot of your main product, its options and its variants edition pages so that we can see how you configured all of that ? There must be a problem with some of their quantities. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1ODkzLXRoZS1vcmRlci1hbW91bnQtZG9lc250LWFkZC11cC13aGVuLXF0eS1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile")** - [![zoeatdemetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile") Topic Author - [ Offline](/forum/user/7576-zoeatdemetra) Less More - Posts: 76 - Thank you received: 0 - - 14 years 3 months ago [\#56017](#56017) by [zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile") Replied by *[zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile")* on topic *[Re: the order amount doesn't add up when qty.selected](/forum/2-general-talk-about-hikashop/55893-the-order-amount-doesnt-add-up-when-qty-selected#56017 "Hi Please look at my web link : demetracabinetry.com/shop-online-1/produ...n-15q18q21qwide.html I put 2 on the quantity box, but the value doesn't add up automatically. Supposely it should be: 2pcs x item value + option value 1 + option value 2. What did I do wrong? Thanks!")* See attached. - [ ![ScreenHunter_15Jun.3018.37.jpg](/forum/attachment/4524) ](/forum/attachment/4524 "...un.3018.37.jpg") [ ](/forum/attachment/4524?download=1 "...un.3018.37.jpg") - [ ![ScreenHunter_16Jun.3018.37.jpg](/forum/attachment/4525) ](/forum/attachment/4525 "...un.3018.37.jpg") [ ](/forum/attachment/4525?download=1 "...un.3018.37.jpg") - [ ![ScreenHunter_17Jun.3018.39.jpg](/forum/attachment/4526) ](/forum/attachment/4526 "...un.3018.39.jpg") [ ](/forum/attachment/4526?download=1 "...un.3018.39.jpg") - [ ![ScreenHunter_18Jun.3018.39.jpg](/forum/attachment/4527) ](/forum/attachment/4527 "...un.3018.39.jpg") [ ](/forum/attachment/4527?download=1 "...un.3018.39.jpg") - [ ![ScreenHunter_19Jun.3018.40.jpg](/forum/attachment/4528) ](/forum/attachment/4528 "...un.3018.40.jpg") [ ](/forum/attachment/4528?download=1 "...un.3018.40.jpg") - [ ![ScreenHunter_20Jun.3018.40.jpg](/forum/attachment/4529) ](/forum/attachment/4529 "...un.3018.40.jpg") [ ](/forum/attachment/4529?download=1 "...un.3018.40.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1ODkzLXRoZS1vcmRlci1hbW91bnQtZG9lc250LWFkZC11cC13aGVuLXF0eS1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 3 months ago [\#56051](#56051) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: the order amount doesn't add up when qty.selected](/forum/2-general-talk-about-hikashop/55893-the-order-amount-doesnt-add-up-when-qty-selected#56051 "Hi Please look at my web link : demetracabinetry.com/shop-online-1/produ...n-15q18q21qwide.html I put 2 on the quantity box, but the value doesn't add up automatically. Supposely it should be: 2pcs x item value + option value 1 + option value 2. What did I do wrong? Thanks!")* Hi, It would help if you could include the quantity/min and max quantity fields in your screenshots. And maybe explain which one is for which part of your products. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1ODkzLXRoZS1vcmRlci1hbW91bnQtZG9lc250LWFkZC11cC13aGVuLXF0eS1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile")** - [![zoeatdemetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile") Topic Author - [ Offline](/forum/user/7576-zoeatdemetra) Less More - Posts: 76 - Thank you received: 0 - - 14 years 3 months ago [\#56191](#56191) by [zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile") Replied by *[zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile")* on topic *[Re: the order amount doesn't add up when qty.selected](/forum/2-general-talk-about-hikashop/55893-the-order-amount-doesnt-add-up-when-qty-selected#56191 "Hi Please look at my web link : demetracabinetry.com/shop-online-1/produ...n-15q18q21qwide.html I put 2 on the quantity box, but the value doesn't add up automatically. Supposely it should be: 2pcs x item value + option value 1 + option value 2. What did I do wrong? Thanks!")* Hi Nicolas, See attached. I didn't set any min.or max quantity for the product items and its variants, neither did the option items. - [ ![ScreenHunter_02Jul.0212.35.jpg](/forum/attachment/4549) ](/forum/attachment/4549 "...ul.0212.35.jpg") [ ](/forum/attachment/4549?download=1 "...ul.0212.35.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1ODkzLXRoZS1vcmRlci1hbW91bnQtZG9lc250LWFkZC11cC13aGVuLXF0eS1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 3 months ago [\#56248](#56248) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: the order amount doesn't add up when qty.selected](/forum/2-general-talk-about-hikashop/55893-the-order-amount-doesnt-add-up-when-qty-selected#56248 "Hi Please look at my web link : demetracabinetry.com/shop-online-1/produ...n-15q18q21qwide.html I put 2 on the quantity box, but the value doesn't add up automatically. Supposely it should be: 2pcs x item value + option value 1 + option value 2. What did I do wrong? Thanks!")* Hi, I tried to access again the product page to look more closely at the problem but the link is not working anymore. Could you provide a working link to that product page ? Maybe a back end access would help in order to understand the problem and easily look at your configuration... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1ODkzLXRoZS1vcmRlci1hbW91bnQtZG9lc250LWFkZC11cC13aGVuLXF0eS1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile")** - [![zoeatdemetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile") Topic Author - [ Offline](/forum/user/7576-zoeatdemetra) Less More - Posts: 76 - Thank you received: 0 - - 14 years 3 months ago [\#56344](#56344) by [zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile") Replied by *[zoeatdemetra](/forum/user/7576-zoeatdemetra "View zoeatdemetra's Profile")* on topic *[Re: the order amount doesn't add up when qty.selected](/forum/2-general-talk-about-hikashop/55893-the-order-amount-doesnt-add-up-when-qty-selected#56344 "Hi Please look at my web link : demetracabinetry.com/shop-online-1/produ...n-15q18q21qwide.html I put 2 on the quantity box, but the value doesn't add up automatically. Supposely it should be: 2pcs x item value + option value 1 + option value 2. What did I do wrong? Thanks!")* Yah,that's because I am trying to solve the filter and listing problem yesterday... I will give you the backend access for you to diagnose the problem via email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1ODkzLXRoZS1vcmRlci1hbW91bnQtZG9lc250LWFkZC11cC13aGVuLXF0eS1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 14 years 3 months ago [\#56491](#56491) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: the order amount doesn't add up when qty.selected](/forum/2-general-talk-about-hikashop/55893-the-order-amount-doesnt-add-up-when-qty-selected#56491 "Hi Please look at my web link : demetracabinetry.com/shop-online-1/produ...n-15q18q21qwide.html I put 2 on the quantity box, but the value doesn't add up automatically. Supposely it should be: 2pcs x item value + option value 1 + option value 2. What did I do wrong? Thanks!")* I checked your website and the problem came from a modification you had done in the "show_default" file of the view "product" via the menu Display->Views which broke the HTML of the page. I've fixed it and it's working fine now... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU1ODkzLXRoZS1vcmRlci1hbW91bnQtZG9lc250LWFkZC11cC13aGVuLXF0eS1zZWxlY3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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