[Skip to main content](#vessel-content) # Australia Post returns prod.weight & length errors ## - **[gidgie](/forum/user/6893-gidgie "View gidgie's Profile")** - [![gidgie's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6893.jpg)](/forum/user/6893-gidgie "View gidgie's Profile") Topic Author - [ Offline](/forum/user/6893-gidgie) Less More - Posts: 70 - Thank you received: 4 - - 14 years 3 months ago [\#57545](#57545) by [gidgie](/forum/user/6893-gidgie "View gidgie's Profile") *[Australia Post returns prod.weight & length errors](/forum/2-general-talk-about-hikashop/57545-australia-post-returns-prod-weight-length-errors#57545 "Hi, I have used Aus Post plugin many times in the past and never had such problem. When you get to the checkout the Australia POst shipping plugin displays errors "The request to the Australia Post server failed with the message: Please enter a valid Length." ( see the attachment) If i enter the length, then it starts giving me errors something like "max length cannot exceed 105cm" even though the length I put in is only 25cm. ( I definitely checked that it is set to cm ). I usually do not use length at all ,just the weight, and get no errors and the shipping is quite accurate. No idea what is happening here and why. The problem is that we need to go live in less than 24 hours. So plenty of panic here!!!! p.s. we are developing an Australia Post e-parcel plugin, but still need the Auspost thing to work....")* was created by *[gidgie](/forum/user/6893-gidgie "View gidgie's Profile")* Hi, I have used Aus Post plugin many times in the past and never had such problem. When you get to the checkout the Australia POst shipping plugin displays errors "The request to the Australia Post server failed with the message: Please enter a valid Length." ( see the attachment) If i enter the length, then it starts giving me errors something like "max length cannot exceed 105cm" even though the length I put in is only 25cm. ( I definitely checked that it is set to cm ). I usually do not use length at all ,just the weight, and get no errors and the shipping is quite accurate. No idea what is happening here and why. The problem is that we need to go live in less than 24 hours. So plenty of panic here!!!! [ ![aus_post_shipping_errors.jpg](/forum/attachment/4784) ](/forum/attachment/4784 "...ing_errors.jpg") p.s. we are developing an Australia Post e-parcel plugin, but still need the Auspost thing to work.... - [ ![aus_post_shipping_errors.jpg](/forum/attachment/4784) ](/forum/attachment/4784 "...ing_errors.jpg") [ ](/forum/attachment/4784?download=1 "...ing_errors.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU3NTQ1LWF1c3RyYWxpYS1wb3N0LXJldHVybnMtcHJvZC13ZWlnaHQtbGVuZ3RoLWVycm9ycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 3 months ago - 14 years 3 months ago [\#57609](#57609) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Australia Post returns prod.weight & length errors](/forum/2-general-talk-about-hikashop/57545-australia-post-returns-prod-weight-length-errors#57609 "Hi, I have used Aus Post plugin many times in the past and never had such problem. When you get to the checkout the Australia POst shipping plugin displays errors "The request to the Australia Post server failed with the message: Please enter a valid Length." ( see the attachment) If i enter the length, then it starts giving me errors something like "max length cannot exceed 105cm" even though the length I put in is only 25cm. ( I definitely checked that it is set to cm ). I usually do not use length at all ,just the weight, and get no errors and the shipping is quite accurate. No idea what is happening here and why. The problem is that we need to go live in less than 24 hours. So plenty of panic here!!!! p.s. we are developing an Australia Post e-parcel plugin, but still need the Auspost thing to work....")* Hello, Can you please : - Test it with the last version of the Australia post plugin ? *This attachment is hidden for guests. Please log in or register to see it.* - send me the **dimension**, **weight**, and the **number** of the products in your cart ? Last edit: 14 years 3 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU3NTQ1LWF1c3RyYWxpYS1wb3N0LXJldHVybnMtcHJvZC13ZWlnaHQtbGVuZ3RoLWVycm9ycz90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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