[Skip to main content](#vessel-content) # Billing Address not saving ## - **[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")** - [![mnemonicimage's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") Topic Author - [ Offline](/forum/user/5110-mnemonicimage) Less More - Posts: 7 - Thank you received: 0 - - 14 years 3 months ago [\#57693](#57693) by [mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") *[Billing Address not saving](/forum/2-general-talk-about-hikashop/57693-billing-address-not-saving#57693 "I have an order placed. I go to fill out the billing address because it is asking for it twice in my notify areas. The popup opens, I fill out the form, I hit save and the popup fades away as if it...")* was created by *[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")* I have an order placed. I go to fill out the billing address because it is asking for it twice in my notify areas. The popup opens, I fill out the form, I hit save and the popup fades away as if it took it then stays open with the billing address form still there. I close the popup and the billing address is not filled out and the new billing address button is still there. It will not save my billing address. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU3NjkzLWJpbGxpbmctYWRkcmVzcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")** - [![mnemonicimage's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") Topic Author - [ Offline](/forum/user/5110-mnemonicimage) Less More - Posts: 7 - Thank you received: 0 - - 14 years 3 months ago [\#57694](#57694) by [mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") Replied by *[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")* on topic *[Re: Billing Address not saving](/forum/2-general-talk-about-hikashop/57693-billing-address-not-saving#57694 "I have an order placed. I go to fill out the billing address because it is asking for it twice in my notify areas. The popup opens, I fill out the form, I hit save and the popup fades away as if it...")* I turned on debug and received this when trying to save the billing address in the popup window Error: 500 - JDatabaseMySQLi::query: 1054 - Unknown column 'address_user_id' in 'where clause' SQL=SELECT count(*) as cpt FROM actst_hikashop_address WHERE address_user_id = 1 AND address_published = 1 AND address_default = 1 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU3NjkzLWJpbGxpbmctYWRkcmVzcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")** - [![mnemonicimage's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") Topic Author - [ Offline](/forum/user/5110-mnemonicimage) Less More - Posts: 7 - Thank you received: 0 - - 14 years 3 months ago [\#57695](#57695) by [mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") Replied by *[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")* on topic *[Re: Billing Address not saving](/forum/2-general-talk-about-hikashop/57693-billing-address-not-saving#57695 "I have an order placed. I go to fill out the billing address because it is asking for it twice in my notify areas. The popup opens, I fill out the form, I hit save and the popup fades away as if it...")* I found a bit more that might help resolve this issue. atabaseMySQLi::query: 1054 - Unknown column 'a.address_user_id' in 'where clause' SQL=SELECT a.* FROM actst_hikashop_address AS a WHERE a.address_user_id=1 and a.address_published=1 ORDER BY a.address_default DESC, a.address_id DESC Call stack \# Function Location 1 JSite->dispatch() JROOT/index.php:42 2 JComponentHelper::renderComponent() JROOT/includes/application.php:197 3 JComponentHelper::executeComponent() JROOT/libraries/joomla/application/component/helper.php:351 4 require_once() JROOT/libraries/joomla/application/component/helper.php:383 5 JController->execute() JROOT/components/com_hikashop/hikashop.php:53 6 checkoutController->step() JROOT/libraries/joomla/application/component/controller.php:760 7 checkoutController->display() JROOT/components/com_hikashop/controllers/checkout.php:170 8 hikashopController->display() JROOT/components/com_hikashop/controllers/checkout.php:1321 9 JController->display() JROOT/administrator/components/com_hikashop/helpers/helper.php:1041 10 CheckoutViewCheckout->display() JROOT/libraries/joomla/application/component/controller.php:721 11 CheckoutViewCheckout->step() JROOT/components/com_hikashop/views/checkout/view.html.php:29 12 CheckoutViewCheckout->address() JROOT/components/com_hikashop/views/checkout/view.html.php:73 13 hikashopAddressClass->loadUserAddresses() JROOT/components/com_hikashop/views/checkout/view.html.php:323 14 JDatabase->loadObjectList() JROOT/administrator/components/com_hikashop/classes/address.php:70 15 JDatabaseMySQLi->execute() JROOT/libraries/joomla/database/database.php:1100 16 JError::raiseError() JROOT/libraries/joomla/database/database/mysqli.php:396 17 JError::raise() JROOT/libraries/joomla/error/error.php:251 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU3NjkzLWJpbGxpbmctYWRkcmVzcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")** - [![mnemonicimage's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") Topic Author - [ Offline](/forum/user/5110-mnemonicimage) Less More - Posts: 7 - Thank you received: 0 - - 14 years 3 months ago [\#57696](#57696) by [mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") Replied by *[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")* on topic *[Re: Billing Address not saving](/forum/2-general-talk-about-hikashop/57693-billing-address-not-saving#57696 "I have an order placed. I go to fill out the billing address because it is asking for it twice in my notify areas. The popup opens, I fill out the form, I hit save and the popup fades away as if it...")* I also received this when I tried to add a product to the cart. Error: 500 - JDatabaseMySQLi::query: 1054 - Unknown column 'address_published' in 'where clause' SQL=SELECT address_id FROM actst_hikashop_address WHERE address_published=1 AND address_user_id=1 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU3NjkzLWJpbGxpbmctYWRkcmVzcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")** - [![mnemonicimage's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") Topic Author - [ Offline](/forum/user/5110-mnemonicimage) Less More - Posts: 7 - Thank you received: 0 - - 14 years 3 months ago [\#57699](#57699) by [mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile") Replied by *[mnemonicimage](/forum/user/5110-mnemonicimage "View mnemonicimage's Profile")* on topic *[Re: Billing Address not saving](/forum/2-general-talk-about-hikashop/57693-billing-address-not-saving#57699 "I have an order placed. I go to fill out the billing address because it is asking for it twice in my notify areas. The popup opens, I fill out the form, I hit save and the popup fades away as if it...")* Forget about this. I needed to switch the virtual server to my new fresh installed site's folder. Sorry about that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU3NjkzLWJpbGxpbmctYWRkcmVzcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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