[Skip to main content](#vessel-content) # Error while sending XML to UPS. Error code: 110308 ## - **[billg](/forum/user/8335-billg "View billg's Profile")** - [![billg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8335-billg "View billg's Profile") Topic Author - [ Offline](/forum/user/8335-billg) Less More - Posts: 4 - Thank you received: 0 - - 14 years 3 months ago [\#58655](#58655) by [billg](/forum/user/8335-billg "View billg's Profile") *[Error while sending XML to UPS. Error code: 110308](/forum/2-general-talk-about-hikashop/58655-error-while-sending-xml-to-ups-error-code-110308#58655 "The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country...")* was created by *[billg](/forum/user/8335-billg "View billg's Profile")* The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country code". I have tried recreating that zone but I still get the same error. Everything seems to be set up correctly so I don't know where else to turn. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4NjU1LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMDMwOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 months ago [\#58660](#58660) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 110308](/forum/2-general-talk-about-hikashop/58655-error-while-sending-xml-to-ups-error-code-110308#58660 "The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country...")* Can you do a screenshot of the UPS plugin options as well as the USA zone ? Also please make sure hat you selected the United States of America zone and not the United States Minor Outlying Islands. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4NjU1LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMDMwOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[billg](/forum/user/8335-billg "View billg's Profile")** - [![billg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8335-billg "View billg's Profile") Topic Author - [ Offline](/forum/user/8335-billg) Less More - Posts: 4 - Thank you received: 0 - - 14 years 3 months ago [\#58662](#58662) by [billg](/forum/user/8335-billg "View billg's Profile") Replied by *[billg](/forum/user/8335-billg "View billg's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 110308](/forum/2-general-talk-about-hikashop/58655-error-while-sending-xml-to-ups-error-code-110308#58662 "The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country...")* Here are some screen shots, including what I'm seeing in the shopping cart now. - [ ![UPSShippingmethod.PNG](/forum/attachment/4936) ](/forum/attachment/4936 "...pingmethod.PNG") [ ](/forum/attachment/4936?download=1 "...pingmethod.PNG") - [ ![USAZone.PNG](/forum/attachment/4937) ](/forum/attachment/4937 "USAZone.PNG") [ ](/forum/attachment/4937?download=1 "USAZone.PNG") - [ ![Shoppingcart.PNG](/forum/attachment/4938) ](/forum/attachment/4938 "Shoppingcart.PNG") [ ](/forum/attachment/4938?download=1 "Shoppingcart.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4NjU1LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMDMwOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 months ago [\#58710](#58710) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 110308](/forum/2-general-talk-about-hikashop/58655-error-while-sending-xml-to-ups-error-code-110308#58710 "The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country...")* In the "country" column of the warehouse area, did you check that it was the correct USA zone selected and not the other one ? That error seems to indicate that the problem comes form there. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4NjU1LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMDMwOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[billg](/forum/user/8335-billg "View billg's Profile")** - [![billg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8335-billg "View billg's Profile") Topic Author - [ Offline](/forum/user/8335-billg) Less More - Posts: 4 - Thank you received: 0 - - 14 years 3 months ago [\#58711](#58711) by [billg](/forum/user/8335-billg "View billg's Profile") Replied by *[billg](/forum/user/8335-billg "View billg's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 110308](/forum/2-general-talk-about-hikashop/58655-error-while-sending-xml-to-ups-error-code-110308#58711 "The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country...")* Yes it's the correct USA. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4NjU1LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMDMwOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 months ago [\#58765](#58765) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 110308](/forum/2-general-talk-about-hikashop/58655-error-while-sending-xml-to-ups-error-code-110308#58765 "The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country...")* Can you give a back end access to your website via our contact form (please specify the URL of that thread) so that we can check that ? [ www.hikashop.com/en/contact-us.html](http://www.hikashop.com/en/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4NjU1LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMDMwOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 months ago [\#58790](#58790) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 110308](/forum/2-general-talk-about-hikashop/58655-error-while-sending-xml-to-ups-error-code-110308#58790 "The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country...")* I checked your website and you had selected "United States Minor Outlying Islands" in the country column of the warehouse area of the UPS plugin... Please try again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4NjU1LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMDMwOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[billg](/forum/user/8335-billg "View billg's Profile")** - [![billg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8335-billg "View billg's Profile") Topic Author - [ Offline](/forum/user/8335-billg) Less More - Posts: 4 - Thank you received: 0 - - 14 years 3 months ago [\#58792](#58792) by [billg](/forum/user/8335-billg "View billg's Profile") Replied by *[billg](/forum/user/8335-billg "View billg's Profile")* on topic *[Re: Error while sending XML to UPS. Error code: 110308](/forum/2-general-talk-about-hikashop/58655-error-while-sending-xml-to-ups-error-code-110308#58792 "The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country...")* Oh - I checked all the zones I guess but I missed that column which only displays the first part of the text. Sorry about that and thanks for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4NjU1LWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTExMDMwOD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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