[Skip to main content](#vessel-content) # Payment needed for Free Download file ! ## - **[shaunleahy](/forum/user/6626-shaunleahy "View shaunleahy's Profile")** - [![shaunleahy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6626-shaunleahy "View shaunleahy's Profile") Topic Author - [ Offline](/forum/user/6626-shaunleahy) Less More - Posts: 5 - Thank you received: 0 - - 14 years 3 months ago [\#58950](#58950) by [shaunleahy](/forum/user/6626-shaunleahy "View shaunleahy's Profile") *[Payment needed for Free Download file !](/forum/2-general-talk-about-hikashop/58950-payment-needed-for-free-download-file#58950 "I have an mp3 music file which is attached to a product that is marked "Free Download" and the product price set at £0.00. The config>>files section allows mp3 files Problem: if I buy the product from the web page, I get an email after 9 minutes with no download link, stating that payment is outstanding!!!!! See below which stats the product and price correctly like this: Name Unit price Qty Total Fly the Flag Anthem: Full Radio Mix by Liz @ The Curious Studio £ 0.00 1 £ 0.00 BUT to my surprise "Your order will be processed as soon as we receive your payment." :( What must I change? Thanks Shaun www.team-bp.co.uk")* was created by *[shaunleahy](/forum/user/6626-shaunleahy "View shaunleahy's Profile")* I have an mp3 music file which is attached to a product that is marked "Free Download" and the product price set at £0.00. The config>>files section allows mp3 files Problem: if I buy the product from the web page, I get an email after 9 minutes with no download link, stating that payment is outstanding!!!!! See below which stats the product and price correctly like this: Name Unit price Qty Total Fly the Flag Anthem: Full Radio Mix by Liz @ The Curious Studio £ 0.00 1 £ 0.00 BUT to my surprise "**Your order will be processed as soon as we receive your payment.**" ![:(](/media/kunena/emoticons/22.png ":(") What must I change? Thanks Shaun [ www.team-bp.co.uk](http://www.team-bp.co.uk) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4OTUwLXBheW1lbnQtbmVlZGVkLWZvci1mcmVlLWRvd25sb2FkLWZpbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 3 months ago [\#58995](#58995) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Payment needed for Free Download file !](/forum/2-general-talk-about-hikashop/58950-payment-needed-for-free-download-file#58995 "I have an mp3 music file which is attached to a product that is marked "Free Download" and the product price set at £0.00. The config>>files section allows mp3 files Problem: if I buy the product from the web page, I get an email after 9 minutes with no download link, stating that payment is outstanding!!!!! See below which stats the product and price correctly like this: Name Unit price Qty Total Fly the Flag Anthem: Full Radio Mix by Liz @ The Curious Studio £ 0.00 1 £ 0.00 BUT to my surprise "Your order will be processed as soon as we receive your payment." :( What must I change? Thanks Shaun www.team-bp.co.uk")* That's the order creation email. It's normal that you don't get the download link in it. You will get it in the order status notification email when the order will be confirmed. If you want to auto confirm free orders, there is a plugin that you need to publish which is called "hikashop validate free orders". PLease make sure that it is published on your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4OTUwLXBheW1lbnQtbmVlZGVkLWZvci1mcmVlLWRvd25sb2FkLWZpbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shaunleahy](/forum/user/6626-shaunleahy "View shaunleahy's Profile")** - [![shaunleahy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6626-shaunleahy "View shaunleahy's Profile") Topic Author - [ Offline](/forum/user/6626-shaunleahy) Less More - Posts: 5 - Thank you received: 0 - - 14 years 3 months ago [\#59067](#59067) by [shaunleahy](/forum/user/6626-shaunleahy "View shaunleahy's Profile") Replied by *[shaunleahy](/forum/user/6626-shaunleahy "View shaunleahy's Profile")* on topic *[Re: Payment needed for Free Download file !](/forum/2-general-talk-about-hikashop/58950-payment-needed-for-free-download-file#59067 "I have an mp3 music file which is attached to a product that is marked "Free Download" and the product price set at £0.00. The config>>files section allows mp3 files Problem: if I buy the product from the web page, I get an email after 9 minutes with no download link, stating that payment is outstanding!!!!! See below which stats the product and price correctly like this: Name Unit price Qty Total Fly the Flag Anthem: Full Radio Mix by Liz @ The Curious Studio £ 0.00 1 £ 0.00 BUT to my surprise "Your order will be processed as soon as we receive your payment." :( What must I change? Thanks Shaun www.team-bp.co.uk")* Nicolas Getting better but... I installed the "Hikashop validate free orders" plug-in and enabled it. Now when I ordered the free product, I got a **confirmation** email but still no download link. See quote: "Hi Shaun Leahy, *We are pleased to confirm the creation of your order No. D6A9 ( [ www.team-bp.co.uk/index.php?option=com\_h...=order&task=show&cid](http://www.team-bp.co.uk/index.php?option=com_hikashop&ctrl=order&task=show&cid)\[\]=69&Itemid=117 ) at [ www.team-bp.co.uk/](http://www.team-bp.co.uk/) on the 27 July 2012 at 12:37* [then product details] *Your order will be processed as soon as we receive your payment. Once again, thank you for your order at [ www.team-bp.co.uk/](http://www.team-bp.co.uk/). We hope to see you again soon."* Does "free product" type need to be enabled somewhere? Does the file need to be stored somewhere specific on media manager? Thanks again Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4OTUwLXBheW1lbnQtbmVlZGVkLWZvci1mcmVlLWRvd25sb2FkLWZpbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 3 months ago [\#59154](#59154) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Payment needed for Free Download file !](/forum/2-general-talk-about-hikashop/58950-payment-needed-for-free-download-file#59154 "I have an mp3 music file which is attached to a product that is marked "Free Download" and the product price set at £0.00. The config>>files section allows mp3 files Problem: if I buy the product from the web page, I get an email after 9 minutes with no download link, stating that payment is outstanding!!!!! See below which stats the product and price correctly like this: Name Unit price Qty Total Fly the Flag Anthem: Full Radio Mix by Liz @ The Curious Studio £ 0.00 1 £ 0.00 BUT to my surprise "Your order will be processed as soon as we receive your payment." :( What must I change? Thanks Shaun www.team-bp.co.uk")* Replace the file media/com_hikashop/mail/order_creation_notification.html.php by the one in the archive included and it should work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4OTUwLXBheW1lbnQtbmVlZGVkLWZvci1mcmVlLWRvd25sb2FkLWZpbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shaunleahy](/forum/user/6626-shaunleahy "View shaunleahy's Profile")** - [![shaunleahy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6626-shaunleahy "View shaunleahy's Profile") Topic Author - [ Offline](/forum/user/6626-shaunleahy) Less More - Posts: 5 - Thank you received: 0 - - 14 years 3 months ago [\#59370](#59370) by [shaunleahy](/forum/user/6626-shaunleahy "View shaunleahy's Profile") Replied by *[shaunleahy](/forum/user/6626-shaunleahy "View shaunleahy's Profile")* on topic *[Re: Payment needed for Free Download file !](/forum/2-general-talk-about-hikashop/58950-payment-needed-for-free-download-file#59370 "I have an mp3 music file which is attached to a product that is marked "Free Download" and the product price set at £0.00. The config>>files section allows mp3 files Problem: if I buy the product from the web page, I get an email after 9 minutes with no download link, stating that payment is outstanding!!!!! See below which stats the product and price correctly like this: Name Unit price Qty Total Fly the Flag Anthem: Full Radio Mix by Liz @ The Curious Studio £ 0.00 1 £ 0.00 BUT to my surprise "Your order will be processed as soon as we receive your payment." :( What must I change? Thanks Shaun www.team-bp.co.uk")* Thanks, I installed the file you sent. This new Download facility is slightly hidden, though is good if users find it. However both people I sampled did not click on the product details for the download facility: instead they clicked "Add to cart" from the category page, which does not work. I renamed the product to give instructions, to give a chance that users click on the product instead of clicking "Add to cart". But "Add to Cart" still does not work, it sill sends a "confirmed order email" stating: "Your order will be processed as soon as we receive your payment" for free product. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4OTUwLXBheW1lbnQtbmVlZGVkLWZvci1mcmVlLWRvd25sb2FkLWZpbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 3 months ago [\#59429](#59429) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Payment needed for Free Download file !](/forum/2-general-talk-about-hikashop/58950-payment-needed-for-free-download-file#59429 "I have an mp3 music file which is attached to a product that is marked "Free Download" and the product price set at £0.00. The config>>files section allows mp3 files Problem: if I buy the product from the web page, I get an email after 9 minutes with no download link, stating that payment is outstanding!!!!! See below which stats the product and price correctly like this: Name Unit price Qty Total Fly the Flag Anthem: Full Radio Mix by Liz @ The Curious Studio £ 0.00 1 £ 0.00 BUT to my surprise "Your order will be processed as soon as we receive your payment." :( What must I change? Thanks Shaun www.team-bp.co.uk")* The add to cart buttons are working for me on your category page. If you want to change the text in the email, like for any text in HikaShop, you can use translation overrides: [ www.hikashop.com/en/download/languages.html#modify](http://www.hikashop.com/en/download/languages.html#modify) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzU4OTUwLXBheW1lbnQtbmVlZGVkLWZvci1mcmVlLWRvd25sb2FkLWZpbGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.056 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)