[Skip to main content](#vessel-content) # Re: Don't have permission ## - **[f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile")** - [![f_retusa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9850-f-retusa "View f_retusa's Profile") - [ Offline](/forum/user/9850-f-retusa) Less More - Posts: 3 - Thank you received: 0 - - 14 years 1 month ago [\#69099](#69099) by [f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile") Replied by *[f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile")* on topic *[Re: Don't have permission](/forum/2-general-talk-about-hikashop/60617-re-dont-have-permission?start=20#69099 "Hi, I have the same problem. I have set up a test site with Joomla 2.5.6 stable, Hikashop Business v. 1.5.8, HikaSerial 1.3.0, Falang V1.1.6 (basic), Community Builder v1.8.1 and JCE 2.2.2. Everything works fine in Joomla and all other extensions. The only problem I have is that I cannot save Hikashop configuration. When I try to save changes i get this message: Forbidden You don't have permission to access /sites/cw42.no/administrator/index.php on this server. Here are the permissions for this file: -rw-r ----- 1 michaelbentsen michaelbentsen 1.5K Jun 19 16:09 administrator/index.php What can be wrong? ----- Update: The problem seems to be with mod_security. I got the error from the mod_security log file from my hosting partner, see attachment.")* Hi Jerome, I have the same problem that Batas had. Would it be possible to have the patch files somewhere in this site or could you send me the files? > Batas wrote: Hi Jerome, > > it seems that the club of "Forbidden" grows up gradually... > I just want to say that I have exactly the same problem - it comes up with the message "You don't have permission to access /administrator/index.php on this server" after I'm trying to save configuration. > > Joomla 2.5.7 + Hikashop Essential (switched over from VirtueMart...) > host provider - the same as MichaelBentsen [ www.domainnameshop.com/faq.cgi?id=257&se...ion=a6b9acb5f536e0cd](http://www.domainnameshop.com/faq.cgi?id=257§ion=24&session=a6b9acb5f536e0cd) > > I've tried to solve this the way Jerome said (well, I think so), but no result. > Actually I've got familiar with HTML coding just 3 weeks ago, when I decided to launch my site on my own, so up til now it went quite well with the help of this forum. But now I give up... > > Jerome, can I send my credentials to you in order you sort out all this thing? > Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwNjE3LXJlLWRvbnQtaGF2ZS1wZXJtaXNzaW9uP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 1 month ago [\#69220](#69220) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Don't have permission](/forum/2-general-talk-about-hikashop/60617-re-dont-have-permission?start=20#69220 "Hi, I have the same problem. I have set up a test site with Joomla 2.5.6 stable, Hikashop Business v. 1.5.8, HikaSerial 1.3.0, Falang V1.1.6 (basic), Community Builder v1.8.1 and JCE 2.2.2. Everything works fine in Joomla and all other extensions. The only problem I have is that I cannot save Hikashop configuration. When I try to save changes i get this message: Forbidden You don't have permission to access /sites/cw42.no/administrator/index.php on this server. Here are the permissions for this file: -rw-r ----- 1 michaelbentsen michaelbentsen 1.5K Jun 19 16:09 administrator/index.php What can be wrong? ----- Update: The problem seems to be with mod_security. I got the error from the mod_security log file from my hosting partner, see attachment.")* Just remove the code: enctype="multipart/form-data" in the file "form" of the view "config" via the menu Display->Views for your backend template and it will work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwNjE3LXJlLWRvbnQtaGF2ZS1wZXJtaXNzaW9uP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Schrijfklasje](/forum/user/6455-schrijfklasje "View Schrijfklasje's Profile")** - [![Schrijfklasje's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6455-schrijfklasje "View Schrijfklasje's Profile") - [ Offline](/forum/user/6455-schrijfklasje) Less More - Posts: 48 - Thank you received: 1 - - 14 years 1 month ago [\#69284](#69284) by [Schrijfklasje](/forum/user/6455-schrijfklasje "View Schrijfklasje's Profile") Replied by *[Schrijfklasje](/forum/user/6455-schrijfklasje "View Schrijfklasje's Profile")* on topic *[Re: Don't have permission](/forum/2-general-talk-about-hikashop/60617-re-dont-have-permission?start=20#69284 "Hi, I have the same problem. I have set up a test site with Joomla 2.5.6 stable, Hikashop Business v. 1.5.8, HikaSerial 1.3.0, Falang V1.1.6 (basic), Community Builder v1.8.1 and JCE 2.2.2. Everything works fine in Joomla and all other extensions. The only problem I have is that I cannot save Hikashop configuration. When I try to save changes i get this message: Forbidden You don't have permission to access /sites/cw42.no/administrator/index.php on this server. Here are the permissions for this file: -rw-r ----- 1 michaelbentsen michaelbentsen 1.5K Jun 19 16:09 administrator/index.php What can be wrong? ----- Update: The problem seems to be with mod_security. I got the error from the mod_security log file from my hosting partner, see attachment.")* hi, I have the same problem, my hosting company is Rochen and when i try to modify the emails in config: Forbidden You don't have permission to access /administrator/index.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at [ www.scriptieklasje.nl](http://www.scriptieklasje.nl) Port 80 I removed from email -form in views what you suggested, to no avail. What must I do now? It is not clear to me what to ask my hosting provider to do `to make changes` thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwNjE3LXJlLWRvbnQtaGF2ZS1wZXJtaXNzaW9uP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 1 month ago [\#69452](#69452) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Don't have permission](/forum/2-general-talk-about-hikashop/60617-re-dont-have-permission?start=20#69452 "Hi, I have the same problem. I have set up a test site with Joomla 2.5.6 stable, Hikashop Business v. 1.5.8, HikaSerial 1.3.0, Falang V1.1.6 (basic), Community Builder v1.8.1 and JCE 2.2.2. Everything works fine in Joomla and all other extensions. The only problem I have is that I cannot save Hikashop configuration. When I try to save changes i get this message: Forbidden You don't have permission to access /sites/cw42.no/administrator/index.php on this server. Here are the permissions for this file: -rw-r ----- 1 michaelbentsen michaelbentsen 1.5K Jun 19 16:09 administrator/index.php What can be wrong? ----- Update: The problem seems to be with mod_security. I got the error from the mod_security log file from my hosting partner, see attachment.")* Hi, The instruction I gave in my previous post is for when you can't save the configuration of HikaShop and not for the edition form of emails. For the email edition screen, you should edit the file "form" of the view "email" in the same way. If that still doesn't solve the problem, you should ask your hosting provider to look at the mod_security error logs where the exact information on the error should be written. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwNjE3LXJlLWRvbnQtaGF2ZS1wZXJtaXNzaW9uP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile")** - [![f_retusa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9850-f-retusa "View f_retusa's Profile") - [ Offline](/forum/user/9850-f-retusa) Less More - Posts: 3 - Thank you received: 0 - - 14 years 4 weeks ago [\#70079](#70079) by [f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile") Replied by *[f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile")* on topic *[Re: Don't have permission](/forum/2-general-talk-about-hikashop/60617-re-dont-have-permission?start=20#70079 "Hi, I have the same problem. I have set up a test site with Joomla 2.5.6 stable, Hikashop Business v. 1.5.8, HikaSerial 1.3.0, Falang V1.1.6 (basic), Community Builder v1.8.1 and JCE 2.2.2. Everything works fine in Joomla and all other extensions. The only problem I have is that I cannot save Hikashop configuration. When I try to save changes i get this message: Forbidden You don't have permission to access /sites/cw42.no/administrator/index.php on this server. Here are the permissions for this file: -rw-r ----- 1 michaelbentsen michaelbentsen 1.5K Jun 19 16:09 administrator/index.php What can be wrong? ----- Update: The problem seems to be with mod_security. I got the error from the mod_security log file from my hosting partner, see attachment.")* Hi Nicolas, Thank you for your reply. Please correct me if I'm wrong. I've tried to remove enctype="multipart/form-data" from the file called 'form' in 'config' under 'view' in the menu of Display > View for my them of back end. There is no file called 'form' in 'config'.. I have attached the screen capture. I tried remove enctype="multipart/form-data" from the 'config' file in 'config' under 'view' for my theme of back end. I still get an error of Forbidden You don't have permission to access /administrator/index.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Should I ask to my hosting company for mod_security logs? - [ ![Screen_shot_2012-10-15_at_7_22_12_PM.png](/forum/attachment/6284) ](/forum/attachment/6284 "...7_22_12_PM.png") [ ](/forum/attachment/6284?download=1 "...7_22_12_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwNjE3LXJlLWRvbnQtaGF2ZS1wZXJtaXNzaW9uP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 14 years 4 weeks ago [\#70153](#70153) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: Don't have permission](/forum/2-general-talk-about-hikashop/60617-re-dont-have-permission?start=20#70153 "Hi, I have the same problem. I have set up a test site with Joomla 2.5.6 stable, Hikashop Business v. 1.5.8, HikaSerial 1.3.0, Falang V1.1.6 (basic), Community Builder v1.8.1 and JCE 2.2.2. Everything works fine in Joomla and all other extensions. The only problem I have is that I cannot save Hikashop configuration. When I try to save changes i get this message: Forbidden You don't have permission to access /sites/cw42.no/administrator/index.php on this server. Here are the permissions for this file: -rw-r ----- 1 michaelbentsen michaelbentsen 1.5K Jun 19 16:09 administrator/index.php What can be wrong? ----- Update: The problem seems to be with mod_security. I got the error from the mod_security log file from my hosting partner, see attachment.")* Hi, Are you sure that the template you use in the backend is "surfcostsailcompany" ? I think you are using "bluestork". And right, there is no file "form" for config, "form" is for the view email. Please edit "config | config" (like explain in the beginning of this thread). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwNjE3LXJlLWRvbnQtaGF2ZS1wZXJtaXNzaW9uP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile")** - [![f_retusa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9850-f-retusa "View f_retusa's Profile") - [ Offline](/forum/user/9850-f-retusa) Less More - Posts: 3 - Thank you received: 0 - - 13 years 11 months ago [\#79390](#79390) by [f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile") Replied by *[f\_retusa](/forum/user/9850-f-retusa "View f_retusa's Profile")* on topic *[Re: Don't have permission](/forum/2-general-talk-about-hikashop/60617-re-dont-have-permission?start=20#79390 "Hi, I have the same problem. I have set up a test site with Joomla 2.5.6 stable, Hikashop Business v. 1.5.8, HikaSerial 1.3.0, Falang V1.1.6 (basic), Community Builder v1.8.1 and JCE 2.2.2. Everything works fine in Joomla and all other extensions. The only problem I have is that I cannot save Hikashop configuration. When I try to save changes i get this message: Forbidden You don't have permission to access /sites/cw42.no/administrator/index.php on this server. Here are the permissions for this file: -rw-r ----- 1 michaelbentsen michaelbentsen 1.5K Jun 19 16:09 administrator/index.php What can be wrong? ----- Update: The problem seems to be with mod_security. I got the error from the mod_security log file from my hosting partner, see attachment.")* Thank you. That solved the problem. How silly of me. Thanks again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwNjE3LXJlLWRvbnQtaGF2ZS1wZXJtaXNzaW9uP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Schrijfklasje](/forum/user/6455-schrijfklasje "View Schrijfklasje's Profile")** - [![Schrijfklasje's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6455-schrijfklasje "View Schrijfklasje's Profile") - [ Offline](/forum/user/6455-schrijfklasje) Less More - Posts: 48 - Thank you received: 1 - - 13 years 11 months ago [\#79404](#79404) by [Schrijfklasje](/forum/user/6455-schrijfklasje "View Schrijfklasje's Profile") Replied by *[Schrijfklasje](/forum/user/6455-schrijfklasje "View Schrijfklasje's Profile")* on topic *[Re: Don't have permission](/forum/2-general-talk-about-hikashop/60617-re-dont-have-permission?start=20#79404 "Hi, I have the same problem. I have set up a test site with Joomla 2.5.6 stable, Hikashop Business v. 1.5.8, HikaSerial 1.3.0, Falang V1.1.6 (basic), Community Builder v1.8.1 and JCE 2.2.2. Everything works fine in Joomla and all other extensions. The only problem I have is that I cannot save Hikashop configuration. When I try to save changes i get this message: Forbidden You don't have permission to access /sites/cw42.no/administrator/index.php on this server. Here are the permissions for this file: -rw-r ----- 1 michaelbentsen michaelbentsen 1.5K Jun 19 16:09 administrator/index.php What can be wrong? ----- Update: The problem seems to be with mod_security. I got the error from the mod_security log file from my hosting partner, see attachment.")* I thought I posted the solution for me, but can't find it here. My hoster Rochen changed something in the https settings and that solved it, thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwNjE3LXJlLWRvbnQtaGF2ZS1wZXJtaXNzaW9uP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.067 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)