[Skip to main content](#vessel-content) # 500 - An error has occurred. ## - **[eng](/forum/user/4734-eng "View eng's Profile")** - [![eng's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4734-eng "View eng's Profile") Topic Author - [ Offline](/forum/user/4734-eng) Less More - Posts: 50 - Thank you received: 1 - - - - [](http://aaamazing.com.au) - 14 years 2 months ago [\#60960](#60960) by [eng](/forum/user/4734-eng "View eng's Profile") *[500 - An error has occurred.](/forum/2-general-talk-about-hikashop/60960-500-an-error-has-occurred#60960 "This is a bit of a disappointment. After installing Hikashop Business, I click on the Hikashop link under component and I get the "500 - An error has occurred" message. The other menu work fine, just the Hikashop menu link. What should I do? I'm using Joomla 2.5.6 and Hikashop Business 1.5.9")* was created by *[eng](/forum/user/4734-eng "View eng's Profile")* This is a bit of a disappointment. After installing Hikashop Business, I click on the Hikashop link under component and I get the "500 - An error has occurred" message. The other menu work fine, just the Hikashop menu link. What should I do? I'm using Joomla 2.5.6 and Hikashop Business 1.5.9 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwOTYwLTUwMC1hbi1lcnJvci1oYXMtb2NjdXJyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 2 months ago [\#60962](#60962) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: 500 - An error has occurred.](/forum/2-general-talk-about-hikashop/60960-500-an-error-has-occurred#60962 "This is a bit of a disappointment. After installing Hikashop Business, I click on the Hikashop link under component and I get the "500 - An error has occurred" message. The other menu work fine, just the Hikashop menu link. What should I do? I'm using Joomla 2.5.6 and Hikashop Business 1.5.9")* Hi eng, This problem has been corrected, we had an encoding problem. Try to download the last package and install HikaShop again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwOTYwLTUwMC1hbi1lcnJvci1oYXMtb2NjdXJyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[eng](/forum/user/4734-eng "View eng's Profile")** - [![eng's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/4734-eng "View eng's Profile") Topic Author - [ Offline](/forum/user/4734-eng) Less More - Posts: 50 - Thank you received: 1 - - - - [](http://aaamazing.com.au) - 14 years 2 months ago [\#60964](#60964) by [eng](/forum/user/4734-eng "View eng's Profile") Replied by *[eng](/forum/user/4734-eng "View eng's Profile")* on topic *[Re: 500 - An error has occurred.](/forum/2-general-talk-about-hikashop/60960-500-an-error-has-occurred#60964 "This is a bit of a disappointment. After installing Hikashop Business, I click on the Hikashop link under component and I get the "500 - An error has occurred" message. The other menu work fine, just the Hikashop menu link. What should I do? I'm using Joomla 2.5.6 and Hikashop Business 1.5.9")* Hi Xavier, Do I need to uninstall Hikashop, then reinstall it? Or do I just install on the new download on top of the old one? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwOTYwLTUwMC1hbi1lcnJvci1oYXMtb2NjdXJyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#61028](#61028) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: 500 - An error has occurred.](/forum/2-general-talk-about-hikashop/60960-500-an-error-has-occurred#61028 "This is a bit of a disappointment. After installing Hikashop Business, I click on the Hikashop link under component and I get the "500 - An error has occurred" message. The other menu work fine, just the Hikashop menu link. What should I do? I'm using Joomla 2.5.6 and Hikashop Business 1.5.9")* Just install on top of it, like any update. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYwOTYwLTUwMC1hbi1lcnJvci1oYXMtb2NjdXJyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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