[Skip to main content](#vessel-content) # Ajax add-to-cart button gives 'an error occured' ## - **[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")** - [![boopoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8365-boopoo "View boopoo's Profile") Topic Author - [ Offline](/forum/user/8365-boopoo) Less More - Posts: 272 - Thank you received: 7 - - 14 years 2 months ago [\#61369](#61369) by [boopoo](/forum/user/8365-boopoo "View boopoo's Profile") *[Ajax add-to-cart button gives 'an error occured'](/forum/2-general-talk-about-hikashop/61369-ajax-add-to-cart-button-gives-an-error-occured#61369 "Hi there, When clicking on the 'add-to-cart' button within an article, the popup is blank and displays 'An error occurred'. Do you know why this is happening? Could I send you a URL to check-out? Thank you in advance for your time. Kind regards")* was created by *[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")* Hi there, When clicking on the 'add-to-cart' button within an article, the popup is blank and displays 'An error occurred'. Do you know why this is happening? Could I send you a URL to check-out? Thank you in advance for your time. Kind regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxMzY5LWFqYXgtYWRkLXRvLWNhcnQtYnV0dG9uLWdpdmVzLWFuLWVycm9yLW9jY3VyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 2 months ago [\#61490](#61490) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Ajax add-to-cart button gives 'an error occured'](/forum/2-general-talk-about-hikashop/61369-ajax-add-to-cart-button-gives-an-error-occured#61490 "Hi there, When clicking on the 'add-to-cart' button within an article, the popup is blank and displays 'An error occurred'. Do you know why this is happening? Could I send you a URL to check-out? Thank you in advance for your time. Kind regards")* Hi boopoo, We can't reproduce your problem on our end. Try to download the last hikasop package on our website and install it again. Then clear your browser cache and the joomla cache (if you use it). If the problem persist, can you give us a link to your backend and ftp ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxMzY5LWFqYXgtYWRkLXRvLWNhcnQtYnV0dG9uLWdpdmVzLWFuLWVycm9yLW9jY3VyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")** - [![boopoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8365-boopoo "View boopoo's Profile") Topic Author - [ Offline](/forum/user/8365-boopoo) Less More - Posts: 272 - Thank you received: 7 - - 14 years 2 months ago [\#61498](#61498) by [boopoo](/forum/user/8365-boopoo "View boopoo's Profile") Replied by *[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")* on topic *[Re: Ajax add-to-cart button gives 'an error occured'](/forum/2-general-talk-about-hikashop/61369-ajax-add-to-cart-button-gives-an-error-occured#61498 "Hi there, When clicking on the 'add-to-cart' button within an article, the popup is blank and displays 'An error occurred'. Do you know why this is happening? Could I send you a URL to check-out? Thank you in advance for your time. Kind regards")* Hi Xavier, I have cleared all cache, uploaded new package (com_hikashop_starter_1.5.9_2012-08-22) but sadly problem still there. Could I please have your email address to send you my backend and ftp details? Kind regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxMzY5LWFqYXgtYWRkLXRvLWNhcnQtYnV0dG9uLWdpdmVzLWFuLWVycm9yLW9jY3VyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#61613](#61613) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Ajax add-to-cart button gives 'an error occured'](/forum/2-general-talk-about-hikashop/61369-ajax-add-to-cart-button-gives-an-error-occured#61613 "Hi there, When clicking on the 'add-to-cart' button within an article, the popup is blank and displays 'An error occurred'. Do you know why this is happening? Could I send you a URL to check-out? Thank you in advance for your time. Kind regards")* Hi, We found the problem. We're working on it and we'll publish shortly (before the end of the week hopefully) a new version of HikaShop which fixes it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxMzY5LWFqYXgtYWRkLXRvLWNhcnQtYnV0dG9uLWdpdmVzLWFuLWVycm9yLW9jY3VyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")** - [![boopoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8365-boopoo "View boopoo's Profile") Topic Author - [ Offline](/forum/user/8365-boopoo) Less More - Posts: 272 - Thank you received: 7 - - 14 years 2 months ago [\#61673](#61673) by [boopoo](/forum/user/8365-boopoo "View boopoo's Profile") Replied by *[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")* on topic *[Re: Ajax add-to-cart button gives 'an error occured'](/forum/2-general-talk-about-hikashop/61369-ajax-add-to-cart-button-gives-an-error-occured#61673 "Hi there, When clicking on the 'add-to-cart' button within an article, the popup is blank and displays 'An error occurred'. Do you know why this is happening? Could I send you a URL to check-out? Thank you in advance for your time. Kind regards")* Many thanks for the update Nicolas. I shall back when you have the new release of hikashop available. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxMzY5LWFqYXgtYWRkLXRvLWNhcnQtYnV0dG9uLWdpdmVzLWFuLWVycm9yLW9jY3VyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")** - [![boopoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8365-boopoo "View boopoo's Profile") Topic Author - [ Offline](/forum/user/8365-boopoo) Less More - Posts: 272 - Thank you received: 7 - - 14 years 2 months ago [\#61872](#61872) by [boopoo](/forum/user/8365-boopoo "View boopoo's Profile") Replied by *[boopoo](/forum/user/8365-boopoo "View boopoo's Profile")* on topic *[Re: Ajax add-to-cart button gives 'an error occured'](/forum/2-general-talk-about-hikashop/61369-ajax-add-to-cart-button-gives-an-error-occured#61872 "Hi there, When clicking on the 'add-to-cart' button within an article, the popup is blank and displays 'An error occurred'. Do you know why this is happening? Could I send you a URL to check-out? Thank you in advance for your time. Kind regards")* Apologies for any ignorance on my part, but where is the best place to see when you have uploaded a new version of hikashop? Do you always inform people via twitter? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxMzY5LWFqYXgtYWRkLXRvLWNhcnQtYnV0dG9uLWdpdmVzLWFuLWVycm9yLW9jY3VyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#61972](#61972) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Ajax add-to-cart button gives 'an error occured'](/forum/2-general-talk-about-hikashop/61369-ajax-add-to-cart-button-gives-an-error-occured#61972 "Hi there, When clicking on the 'add-to-cart' button within an article, the popup is blank and displays 'An error occurred'. Do you know why this is happening? Could I send you a URL to check-out? Thank you in advance for your time. Kind regards")* Yes, twitter is the best. We post on twitter about it within minutes of the release. After a few days/weeks we send a newsletter to all the users but we can't do it right away as it takes time to write the newsletter and all the documentation where the newsletter is pointing to. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxMzY5LWFqYXgtYWRkLXRvLWNhcnQtYnV0dG9uLWdpdmVzLWFuLWVycm9yLW9jY3VyZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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