[Skip to main content](#vessel-content) # Coupon Amount Incorrect in Email ## - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 14 years 2 months ago [\#61919](#61919) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") *[Coupon Amount Incorrect in Email](/forum/2-general-talk-about-hikashop/61919-coupon-amount-incorrect-in-email#61919 "I made a poster over at awoCoupon website regarding the above topic and they the issue may be the email template. Here's what I posted: I'm not sure if this issue is with HikaShop or awoCoupon. On the site the discount is showing correctly, for example, Total $59.40 Coupon -$5.00 Shipping $5.00 But when I receive the email order it shows it like this. Why is the coupon -$1.16 instead of $5: Coupon : $-1.16 Shipping Method : $5.00 Taxes : $4.49 TOTAL with Tax : $33.54 Thanks!!")* was created by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* I made a poster over at awoCoupon website regarding the above topic and they the issue may be the email template. Here's what I posted: I'm not sure if this issue is with HikaShop or awoCoupon. On the site the discount is showing correctly, for example, Total $59.40 Coupon -$5.00 Shipping $5.00 But when I receive the email order it shows it like this. Why is the coupon -$1.16 instead of $5: Coupon : $-1.16 Shipping Method : $5.00 Taxes : $4.49 TOTAL with Tax : $33.54 Thanks!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTE5LWNvdXBvbi1hbW91bnQtaW5jb3JyZWN0LWluLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 2 months ago [\#62035](#62035) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Coupon Amount Incorrect in Email](/forum/2-general-talk-about-hikashop/61919-coupon-amount-incorrect-in-email#62035 "I made a poster over at awoCoupon website regarding the above topic and they the issue may be the email template. Here's what I posted: I'm not sure if this issue is with HikaShop or awoCoupon. On the site the discount is showing correctly, for example, Total $59.40 Coupon -$5.00 Shipping $5.00 But when I receive the email order it shows it like this. Why is the coupon -$1.16 instead of $5: Coupon : $-1.16 Shipping Method : $5.00 Taxes : $4.49 TOTAL with Tax : $33.54 Thanks!!")* HikaShop coupons should be displaying fine as far as I know. If that's a AWOCoupon, then I don't know how they handle it. I didn't look at their code. Is the total correct ? What if you use a HikaShop coupon ? Do you have the same issue ? How is your coupon configured ? Could you do a screenshot ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTE5LWNvdXBvbi1hbW91bnQtaW5jb3JyZWN0LWluLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 14 years 2 months ago [\#62260](#62260) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[Re: Coupon Amount Incorrect in Email](/forum/2-general-talk-about-hikashop/61919-coupon-amount-incorrect-in-email#62260 "I made a poster over at awoCoupon website regarding the above topic and they the issue may be the email template. Here's what I posted: I'm not sure if this issue is with HikaShop or awoCoupon. On the site the discount is showing correctly, for example, Total $59.40 Coupon -$5.00 Shipping $5.00 But when I receive the email order it shows it like this. Why is the coupon -$1.16 instead of $5: Coupon : $-1.16 Shipping Method : $5.00 Taxes : $4.49 TOTAL with Tax : $33.54 Thanks!!")* Hi Nicolas, Attached is a pic of the result of my test with both awoCoupon and Hikashop. The coupon is configured to take 100% off the shipping cost which is $5.00. And I checked "apply changes before taxes". Thanks!! - [ ![coupon-code_2012-08-27.jpg](/forum/attachment/5384) ](/forum/attachment/5384 "...2012-08-27.jpg") [ ](/forum/attachment/5384?download=1 "...2012-08-27.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTE5LWNvdXBvbi1hbW91bnQtaW5jb3JyZWN0LWluLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 14 years 2 months ago [\#62437](#62437) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[Re: Coupon Amount Incorrect in Email](/forum/2-general-talk-about-hikashop/61919-coupon-amount-incorrect-in-email#62437 "I made a poster over at awoCoupon website regarding the above topic and they the issue may be the email template. Here's what I posted: I'm not sure if this issue is with HikaShop or awoCoupon. On the site the discount is showing correctly, for example, Total $59.40 Coupon -$5.00 Shipping $5.00 But when I receive the email order it shows it like this. Why is the coupon -$1.16 instead of $5: Coupon : $-1.16 Shipping Method : $5.00 Taxes : $4.49 TOTAL with Tax : $33.54 Thanks!!")* Any suggestion please as to where this issue could be stemming from? Is it Hikashop or awoCoupon? Thanks!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTE5LWNvdXBvbi1hbW91bnQtaW5jb3JyZWN0LWluLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 14 years 2 months ago [\#62502](#62502) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[Re: Coupon Amount Incorrect in Email](/forum/2-general-talk-about-hikashop/61919-coupon-amount-incorrect-in-email#62502 "I made a poster over at awoCoupon website regarding the above topic and they the issue may be the email template. Here's what I posted: I'm not sure if this issue is with HikaShop or awoCoupon. On the site the discount is showing correctly, for example, Total $59.40 Coupon -$5.00 Shipping $5.00 But when I receive the email order it shows it like this. Why is the coupon -$1.16 instead of $5: Coupon : $-1.16 Shipping Method : $5.00 Taxes : $4.49 TOTAL with Tax : $33.54 Thanks!!")* No matter what I try the coupon amount is not showing correctly in the Email. The amount shows correctly on the website and on Paypal but not in the email. It keeps adding more to the discount. The discount that I'm testing is supposed to be $5. I do not have taxes on the coupon so I don't understand the extra amount that is being added and I don't know what to do next ![:(](/media/kunena/emoticons/22.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTE5LWNvdXBvbi1hbW91bnQtaW5jb3JyZWN0LWluLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 2 months ago [\#62668](#62668) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Coupon Amount Incorrect in Email](/forum/2-general-talk-about-hikashop/61919-coupon-amount-incorrect-in-email#62668 "I made a poster over at awoCoupon website regarding the above topic and they the issue may be the email template. Here's what I posted: I'm not sure if this issue is with HikaShop or awoCoupon. On the site the discount is showing correctly, for example, Total $59.40 Coupon -$5.00 Shipping $5.00 But when I receive the email order it shows it like this. Why is the coupon -$1.16 instead of $5: Coupon : $-1.16 Shipping Method : $5.00 Taxes : $4.49 TOTAL with Tax : $33.54 Thanks!!")* Can you do a screenshot of the options of the coupon and a screenshot of the main tab of the configuration of HikaShop and a screenshot of the tax rules listing on your website so that we can see what's going on ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTE5LWNvdXBvbi1hbW91bnQtaW5jb3JyZWN0LWluLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")** - [![MyWorld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/862-myworld "View MyWorld's Profile") Topic Author - [ Offline](/forum/user/862-myworld) Less More - Posts: 966 - Thank you received: 11 - - 14 years 2 months ago [\#62677](#62677) by [MyWorld](/forum/user/862-myworld "View MyWorld's Profile") Replied by *[MyWorld](/forum/user/862-myworld "View MyWorld's Profile")* on topic *[Re: Coupon Amount Incorrect in Email](/forum/2-general-talk-about-hikashop/61919-coupon-amount-incorrect-in-email#62677 "I made a poster over at awoCoupon website regarding the above topic and they the issue may be the email template. Here's what I posted: I'm not sure if this issue is with HikaShop or awoCoupon. On the site the discount is showing correctly, for example, Total $59.40 Coupon -$5.00 Shipping $5.00 But when I receive the email order it shows it like this. Why is the coupon -$1.16 instead of $5: Coupon : $-1.16 Shipping Method : $5.00 Taxes : $4.49 TOTAL with Tax : $33.54 Thanks!!")* Hi Nicolas, I replied over here: [ www.hikashop.com/en/forum/4-how-to/62614...-in-email.html#62676](http://www.hikashop.com/en/forum/4-how-to/62614-coupon-amount-incorrect-in-email.html#62676) Thanks!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTE5LWNvdXBvbi1hbW91bnQtaW5jb3JyZWN0LWluLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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