[Skip to main content](#vessel-content) # Order Confirmation Email and HikaSerial ## - **[paddyrolls](/forum/user/1931-paddyrolls "View paddyrolls's Profile")** - [![paddyrolls's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1931-paddyrolls "View paddyrolls's Profile") Topic Author - [ Offline](/forum/user/1931-paddyrolls) Less More - Posts: 100 - Thank you received: 1 - - 14 years 2 months ago [\#61990](#61990) by [paddyrolls](/forum/user/1931-paddyrolls "View paddyrolls's Profile") *[Order Confirmation Email and HikaSerial](/forum/2-general-talk-about-hikashop/61990-order-confirmation-email-and-hikaserial#61990 "Hi I am using Hikashop 1.5.8 and HikaSerial 1.3.1. I have also installed the plugin "Attach Invoice to the order confirmation e-mail" 1.0.0 I have come across two issues with my testing: 1.During the checkout process, I have used a discount to allow the cart total to equal $0.00. When the order confirmation email is sent to the customer, the invoice is not attached to the order confirmation email. 2 I have linked a product to a serial pack. When I go into the back end and change the status of the order from cancelled to confirmed, and I choose to send the confirmation email to the customer. I can see the product is assigned a Serial number but this number is not being sent with the confirmation email. Is there something else I am missing. Thanks Patrick")* was created by *[paddyrolls](/forum/user/1931-paddyrolls "View paddyrolls's Profile")* Hi I am using Hikashop 1.5.8 and HikaSerial 1.3.1. I have also installed the plugin "Attach Invoice to the order confirmation e-mail" 1.0.0 I have come across two issues with my testing: 1.During the checkout process, I have used a discount to allow the cart total to equal $0.00. When the order confirmation email is sent to the customer, the invoice is not attached to the order confirmation email. 2 I have linked a product to a serial pack. When I go into the back end and change the status of the order from cancelled to confirmed, and I choose to send the confirmation email to the customer. I can see the product is assigned a Serial number but this number is not being sent with the confirmation email. Is there something else I am missing. Thanks Patrick Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTkwLW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbC1hbmQtaGlrYXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 14 years 2 months ago [\#62028](#62028) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: Order Confirmation Email and HikaSerial](/forum/2-general-talk-about-hikashop/61990-order-confirmation-email-and-hikaserial#62028 "Hi I am using Hikashop 1.5.8 and HikaSerial 1.3.1. I have also installed the plugin "Attach Invoice to the order confirmation e-mail" 1.0.0 I have come across two issues with my testing: 1.During the checkout process, I have used a discount to allow the cart total to equal $0.00. When the order confirmation email is sent to the customer, the invoice is not attached to the order confirmation email. 2 I have linked a product to a serial pack. When I go into the back end and change the status of the order from cancelled to confirmed, and I choose to send the confirmation email to the customer. I can see the product is assigned a Serial number but this number is not being sent with the confirmation email. Is there something else I am missing. Thanks Patrick")* Hi, About the second point (HikaSerial), the confirmation email that you can send while changing the status in the backend could not contains serial if the previous status is not compatible. For HikaSerial, the email content is based on the current order, so if there is not serials attached, it can displayed it. When you validate the popup, the order status would change and HikaSerial would attach/assign serials. So, I can recommend you to use "two step". First : change the order to a compatible status without sending an email - HikaSerial would attach serials. Second : change the order to the final status with the email - The email content would be right. About the first point (Attached Invoice), I think that the plugin requires a little update. I think the plugin would not generate the invoice if the price is zero. Maybe an option would be a good solution. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTkwLW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbC1hbmQtaGlrYXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[paddyrolls](/forum/user/1931-paddyrolls "View paddyrolls's Profile")** - [![paddyrolls's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1931-paddyrolls "View paddyrolls's Profile") Topic Author - [ Offline](/forum/user/1931-paddyrolls) Less More - Posts: 100 - Thank you received: 1 - - 14 years 2 months ago [\#62042](#62042) by [paddyrolls](/forum/user/1931-paddyrolls "View paddyrolls's Profile") Replied by *[paddyrolls](/forum/user/1931-paddyrolls "View paddyrolls's Profile")* on topic *[Re: Order Confirmation Email and HikaSerial](/forum/2-general-talk-about-hikashop/61990-order-confirmation-email-and-hikaserial#62042 "Hi I am using Hikashop 1.5.8 and HikaSerial 1.3.1. I have also installed the plugin "Attach Invoice to the order confirmation e-mail" 1.0.0 I have come across two issues with my testing: 1.During the checkout process, I have used a discount to allow the cart total to equal $0.00. When the order confirmation email is sent to the customer, the invoice is not attached to the order confirmation email. 2 I have linked a product to a serial pack. When I go into the back end and change the status of the order from cancelled to confirmed, and I choose to send the confirmation email to the customer. I can see the product is assigned a Serial number but this number is not being sent with the confirmation email. Is there something else I am missing. Thanks Patrick")* HI Jerome Not too sure what you mean by the statement " Maybe an option would be a good solution." regarding the attached invoice. Is this something I can do? Thanks Patrick Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTkwLW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbC1hbmQtaGlrYXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 14 years 2 months ago [\#62112](#62112) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Re: Order Confirmation Email and HikaSerial](/forum/2-general-talk-about-hikashop/61990-order-confirmation-email-and-hikaserial#62112 "Hi I am using Hikashop 1.5.8 and HikaSerial 1.3.1. I have also installed the plugin "Attach Invoice to the order confirmation e-mail" 1.0.0 I have come across two issues with my testing: 1.During the checkout process, I have used a discount to allow the cart total to equal $0.00. When the order confirmation email is sent to the customer, the invoice is not attached to the order confirmation email. 2 I have linked a product to a serial pack. When I go into the back end and change the status of the order from cancelled to confirmed, and I choose to send the confirmation email to the customer. I can see the product is assigned a Serial number but this number is not being sent with the confirmation email. Is there something else I am missing. Thanks Patrick")* Hi Patrick, No, it's something that we need to check and implement in the plugin. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYxOTkwLW9yZGVyLWNvbmZpcm1hdGlvbi1lbWFpbC1hbmQtaGlrYXNlcmlhbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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