[Skip to main content](#vessel-content) # Paypal redirect issue (urgent) ## - **[karunaba](/forum/user/8566-karunaba "View karunaba's Profile")** - [![karunaba's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8566-karunaba "View karunaba's Profile") Topic Author - [ Offline](/forum/user/8566-karunaba) Less More - Posts: 25 - Thank you received: 0 - - 14 years 2 months ago [\#62568](#62568) by [karunaba](/forum/user/8566-karunaba "View karunaba's Profile") *[Paypal redirect issue (urgent)](/forum/2-general-talk-about-hikashop/62568-paypal-redirect-issue-urgent#62568 "1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after...")* was created by *[karunaba](/forum/user/8566-karunaba "View karunaba's Profile")* 1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after some wait its dispalying "page can't display ..." 2.By default customer email id displaying under paypal account info in the paypal page Please help inthis issue... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyNTY4LXBheXBhbC1yZWRpcmVjdC1pc3N1ZS11cmdlbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 2 months ago [\#62622](#62622) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Paypal redirect issue (urgent)](/forum/2-general-talk-about-hikashop/62568-paypal-redirect-issue-urgent#62622 "1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after...")* Hello, That maybe means that you have a javascript error on your pages. You can see the error if you open your browser's javascript error console while on that page. Having a look at your shop would help too. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyNTY4LXBheXBhbC1yZWRpcmVjdC1pc3N1ZS11cmdlbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[karunaba](/forum/user/8566-karunaba "View karunaba's Profile")** - [![karunaba's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8566-karunaba "View karunaba's Profile") Topic Author - [ Offline](/forum/user/8566-karunaba) Less More - Posts: 25 - Thank you received: 0 - - 14 years 2 months ago [\#62651](#62651) by [karunaba](/forum/user/8566-karunaba "View karunaba's Profile") Replied by *[karunaba](/forum/user/8566-karunaba "View karunaba's Profile")* on topic *[Re: Paypal redirect issue (urgent)](/forum/2-general-talk-about-hikashop/62568-paypal-redirect-issue-urgent#62651 "1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after...")* Thanks for quick response! Is there any solution for 2nd question,I don't want display customer email I'd in the PayPal account page by default. I will check java script error and will get back you. Karuna Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyNTY4LXBheXBhbC1yZWRpcmVjdC1pc3N1ZS11cmdlbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[karunaba](/forum/user/8566-karunaba "View karunaba's Profile")** - [![karunaba's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8566-karunaba "View karunaba's Profile") Topic Author - [ Offline](/forum/user/8566-karunaba) Less More - Posts: 25 - Thank you received: 0 - - 14 years 2 months ago [\#62675](#62675) by [karunaba](/forum/user/8566-karunaba "View karunaba's Profile") Replied by *[karunaba](/forum/user/8566-karunaba "View karunaba's Profile")* on topic *[Re: Paypal redirect issue (urgent)](/forum/2-general-talk-about-hikashop/62568-paypal-redirect-issue-urgent#62675 "1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after...")* Hi Mohamed, my store page : [ advancedhypno.com/online-store](http://advancedhypno.com/online-store) I have disabled "Pay Now" button at paypal end page as its not working in IE9 .....so that user will wait to re-direct to paypal page....some times its going to paypal page and sometime its not going to paypal page(its just displaying page can't display) please suggest me as its urgent. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyNTY4LXBheXBhbC1yZWRpcmVjdC1pc3N1ZS11cmdlbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 2 months ago [\#62791](#62791) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Paypal redirect issue (urgent)](/forum/2-general-talk-about-hikashop/62568-paypal-redirect-issue-urgent#62791 "1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after...")* For the PayPal email. That's something to configure on your PayPal account. It's not related to HikaShop. You should contact PayPal's support. I tried on your website with IE9 but I'm being redirected properly to PayPal. I don't have any issues with that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyNTY4LXBheXBhbC1yZWRpcmVjdC1pc3N1ZS11cmdlbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[crowcreekc](/forum/user/6451-crowcreekc "View crowcreekc's Profile")** - [![crowcreekc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6451-crowcreekc "View crowcreekc's Profile") - [ Offline](/forum/user/6451-crowcreekc) Less More - Posts: 33 - Thank you received: 0 - - 13 years 8 months ago [\#88687](#88687) by [crowcreekc](/forum/user/6451-crowcreekc "View crowcreekc's Profile") Replied by *[crowcreekc](/forum/user/6451-crowcreekc "View crowcreekc's Profile")* on topic *[Re: Paypal redirect issue (urgent)](/forum/2-general-talk-about-hikashop/62568-paypal-redirect-issue-urgent#88687 "1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after...")* I have been testing after a customer complaint that they would not get re-directed to PayPal. It appears from my testing using Windows 7 32-bit and IE9. That if you allow it to re-direct on its own, it will go through. But if you press the Pay Now button it breaks. Does not have a problem with the latest Firefox or Safari. I did notice that when I press the Pay Now button the URL is [ www.paypal.com](https://www.paypal.com) not [ www.paypal.com/cgi-bin/webscr](https://www.paypal.com/cgi-bin/webscr) Regards, Richard Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyNTY4LXBheXBhbC1yZWRpcmVjdC1pc3N1ZS11cmdlbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 8 months ago [\#88803](#88803) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Paypal redirect issue (urgent)](/forum/2-general-talk-about-hikashop/62568-paypal-redirect-issue-urgent#88803 "1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after...")* Are you sure that the url set in the paypal plugin is "[ www.paypal.com/cgi-bin/webscr](http://www.paypal.com/cgi-bin/webscr)" ? You can try to edit the file "plugin/hikashoppayment/paypal/paypal_end.php" to change the action in the form to "[ www.paypal.com/cgi-bin/webscr](http://www.paypal.com/cgi-bin/webscr)" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyNTY4LXBheXBhbC1yZWRpcmVjdC1pc3N1ZS11cmdlbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[jmbgreen](/forum/user/24500-jmbgreen "View jmbgreen's Profile")** - [![jmbgreen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/24500-jmbgreen "View jmbgreen's Profile") - [ Offline](/forum/user/24500-jmbgreen) Less More - Posts: 82 - Thank you received: 1 - - - 13 years 2 months ago [\#119940](#119940) by [jmbgreen](/forum/user/24500-jmbgreen "View jmbgreen's Profile") Replied by *[jmbgreen](/forum/user/24500-jmbgreen "View jmbgreen's Profile")* on topic *[Paypal redirect issue (urgent)](/forum/2-general-talk-about-hikashop/62568-paypal-redirect-issue-urgent#119940 "1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after...")* Hello guys, I am coming for the same issue here in IE9. Using IE9, when in the Wait 10 Seconds page, if user waits for the redirection, it goes smoothly. But if user click on the Pay Now button, it does not. Whatever the case, in the back-end the order is being created. (screen shot attachment1). Can you have a look at it ? [ bit.ly/14XcS91](http://bit.ly/14XcS91) (testing site) Same time, when setting IE in IE8 mode, I am having issues with the add to cart button in product pages. Instead of redirecting to the Cart, it redirects to the home page, and no product is being added to the cart. Not sure if this is actually an issue in a real IE8 ? Can someone try it with IE8 please ? Any input. suggestions here would be highly appreciated. Thanks - [ ![h8847fcd.jpg](/forum/attachment/11840) ](/forum/attachment/11840 "h8847fcd.jpg") [ ](/forum/attachment/11840?download=1 "h8847fcd.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyNTY4LXBheXBhbC1yZWRpcmVjdC1pc3N1ZS11cmdlbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 2 months ago [\#120100](#120100) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal redirect issue (urgent)](/forum/2-general-talk-about-hikashop/62568-paypal-redirect-issue-urgent#120100 "1.everything working as expected until to show the "please wait for 10seconds'Page ..but after that its not going to paypal page in IE...when I click on pay now button ..nothing is happening..after...")* Hi, I'm able to reproduce the issue on IE9 on our demo website so it's not something on your website. It sounds more like a bug of IE. Unfortunately, I couldn't find clues as to why this would happen besides the theory that it's probably IE not handling the abortion of the first form submit by the click on the button properly. We couldn't reproduce the issue with IE8 (IE8 mode on IE10) on our demo website after configuring it like your website to redirect to the checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyNTY4LXBheXBhbC1yZWRpcmVjdC1pc3N1ZS11cmdlbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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