[Skip to main content](#vessel-content) # When I give the order export button I get the foll ## - **[dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile")** - [![dvddvd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7721-dvddvd "View dvddvd's Profile") Topic Author - [ Offline](/forum/user/7721-dvddvd) Less More - Posts: 267 - Thank you received: 5 - - - - 14 years 2 months ago - 9 years 6 months ago [\#62980](#62980) by [dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile") *[When I give the order export button I get the foll](/forum/2-general-talk-about-hikashop/62980-when-i-give-the-order-export-button-i-get-the-foll#62980 "When I give the order export button I get the following error "The website encountered an error while retrieving administrator/index.php?option=com_hikashop&ctrl=order administrator/index.php?option=com_hikashop&ctrl=order. it may be down for maintenance or is configured incorrectly. " I just installed the latest update 1.6.0 Thanks")* was created by *[dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile")* When I give the order export button I get the following error "The website encountered an error while retrieving administrator/index.php?option=com_hikashop&ctrl=order administrator/index.php?option=com_hikashop&ctrl=order. it may be down for maintenance or is configured incorrectly. " I just installed the latest update 1.6.0 Thanks Last edit: 9 years 6 months ago by [dvddvd](/forum/user/7721-dvddvd "View dvddvd's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyOTgwLXdoZW4taS1naXZlLXRoZS1vcmRlci1leHBvcnQtYnV0dG9uLWktZ2V0LXRoZS1mb2xsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 14 years 2 months ago - 14 years 2 months ago [\#63014](#63014) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Re: When I give the order export button I get the foll](/forum/2-general-talk-about-hikashop/62980-when-i-give-the-order-export-button-i-get-the-foll#63014 "When I give the order export button I get the following error "The website encountered an error while retrieving administrator/index.php?option=com_hikashop&ctrl=order administrator/index.php?option=com_hikashop&ctrl=order. it may be down for maintenance or is configured incorrectly. " I just installed the latest update 1.6.0 Thanks")* Hi there, Could you give more information about this bug? When does the problem occurs? Where is this error message displayed? Last edit: 14 years 2 months ago by [Eliot](/forum/user/1824-eliot "View Eliot's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyOTgwLXdoZW4taS1naXZlLXRoZS1vcmRlci1leHBvcnQtYnV0dG9uLWktZ2V0LXRoZS1mb2xsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#63133](#63133) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: When I give the order export button I get the foll](/forum/2-general-talk-about-hikashop/62980-when-i-give-the-order-export-button-i-get-the-foll#63133 "When I give the order export button I get the following error "The website encountered an error while retrieving administrator/index.php?option=com_hikashop&ctrl=order administrator/index.php?option=com_hikashop&ctrl=order. it may be down for maintenance or is configured incorrectly. " I just installed the latest update 1.6.0 Thanks")* Hi, It's likely that you're exporting too many orders at once for the resources restrictions in on your server. Try to export less orders by selecting them. If it works, then it's definitely a resources restriction issue and you should contact your hosting company support. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYyOTgwLXdoZW4taS1naXZlLXRoZS1vcmRlci1leHBvcnQtYnV0dG9uLWktZ2V0LXRoZS1mb2xsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.045 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)