[Skip to main content](#vessel-content) # \[Solved\] Email - Order Notification ## - **[hdracing](/forum/user/742-hdracing "View hdracing's Profile")** - [![hdracing's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar742.jpg)](/forum/user/742-hdracing "View hdracing's Profile") Topic Author - [ Offline](/forum/user/742-hdracing) Less More - Posts: 242 - Thank you received: 0 - - - [](http://www.HighDesertVideo.com) - 15 years 9 months ago - 15 years 9 months ago [\#6364](#6364) by [hdracing](/forum/user/742-hdracing "View hdracing's Profile") *[\[Solved\] Email - Order Notification](/forum/2-general-talk-about-hikashop/6364-solved-email-order-notification#6364 "Hi All, Exploring the custom email features of Business version I see one called Order Notification that has no HTML or TEXT Content. Order Creation Notification and Order Status Notification would seem to cover most customer email requirements, just wondering what Order Notification is used for in Hikashop. Thanks, Ed")* was created by *[hdracing](/forum/user/742-hdracing "View hdracing's Profile")* Hi All, Exploring the custom email features of Business version I see one called Order Notification that has no HTML or TEXT Content. Order Creation Notification and Order Status Notification would seem to cover most customer email requirements, just wondering what Order Notification is used for in Hikashop. Thanks, Ed Last edit: 15 years 9 months ago by [hdracing](/forum/user/742-hdracing "View hdracing's Profile"). Reason: Solved Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYzNjQtc29sdmVkLWVtYWlsLW9yZGVyLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 9 months ago [\#6374](#6374) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Email - Order Notification](/forum/2-general-talk-about-hikashop/6364-solved-email-order-notification#6374 "Hi All, Exploring the custom email features of Business version I see one called Order Notification that has no HTML or TEXT Content. Order Creation Notification and Order Status Notification would seem to cover most customer email requirements, just wondering what Order Notification is used for in Hikashop. Thanks, Ed")* Hi, Order notification is the one used when you click on the email button on the order edit page. Since it's not based on a precise action, there is nothing in it as usually you will want to write a specific message to the user and not a pre formatted one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYzNjQtc29sdmVkLWVtYWlsLW9yZGVyLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[hdracing](/forum/user/742-hdracing "View hdracing's Profile")** - [![hdracing's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar742.jpg)](/forum/user/742-hdracing "View hdracing's Profile") Topic Author - [ Offline](/forum/user/742-hdracing) Less More - Posts: 242 - Thank you received: 0 - - - [](http://www.HighDesertVideo.com) - 15 years 9 months ago [\#6377](#6377) by [hdracing](/forum/user/742-hdracing "View hdracing's Profile") Replied by *[hdracing](/forum/user/742-hdracing "View hdracing's Profile")* on topic *[Re: Email - Order Notification](/forum/2-general-talk-about-hikashop/6364-solved-email-order-notification#6377 "Hi All, Exploring the custom email features of Business version I see one called Order Notification that has no HTML or TEXT Content. Order Creation Notification and Order Status Notification would seem to cover most customer email requirements, just wondering what Order Notification is used for in Hikashop. Thanks, Ed")* OK - Thanks - Should have my site online with Hikashop real soon! ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYzNjQtc29sdmVkLWVtYWlsLW9yZGVyLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[hdracing](/forum/user/742-hdracing "View hdracing's Profile")** - [![hdracing's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar742.jpg)](/forum/user/742-hdracing "View hdracing's Profile") Topic Author - [ Offline](/forum/user/742-hdracing) Less More - Posts: 242 - Thank you received: 0 - - - [](http://www.HighDesertVideo.com) - 15 years 9 months ago [\#6380](#6380) by [hdracing](/forum/user/742-hdracing "View hdracing's Profile") Replied by *[hdracing](/forum/user/742-hdracing "View hdracing's Profile")* on topic *[Re: \[Solved\] Email - Order Notification](/forum/2-general-talk-about-hikashop/6364-solved-email-order-notification#6380 "Hi All, Exploring the custom email features of Business version I see one called Order Notification that has no HTML or TEXT Content. Order Creation Notification and Order Status Notification would seem to cover most customer email requirements, just wondering what Order Notification is used for in Hikashop. Thanks, Ed")* One problem I see with that is when you edit an order and select the option to notify the customer, the compose email fields do not appear until you hit OK and then the email is already sent. If you click OK but do not release the mouse button and drag the pointer down off the button, the email form stays visible and you can enter some text. Hitting OK again sends it (I think). At least that is the way my site is working (both versions). Anyway, you might want to see if you can reproduce that one. Ed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYzNjQtc29sdmVkLWVtYWlsLW9yZGVyLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 9 months ago [\#6382](#6382) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: \[Solved\] Email - Order Notification](/forum/2-general-talk-about-hikashop/6364-solved-email-order-notification#6382 "Hi All, Exploring the custom email features of Business version I see one called Order Notification that has no HTML or TEXT Content. Order Creation Notification and Order Status Notification would seem to cover most customer email requirements, just wondering what Order Notification is used for in Hikashop. Thanks, Ed")* I can't reproduce that problem on my end. Isn't that a problem with your HTML editor and or your browser ? If you try on demo.hikashop.com, does it work for you ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYzNjQtc29sdmVkLWVtYWlsLW9yZGVyLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[hdracing](/forum/user/742-hdracing "View hdracing's Profile")** - [![hdracing's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar742.jpg)](/forum/user/742-hdracing "View hdracing's Profile") Topic Author - [ Offline](/forum/user/742-hdracing) Less More - Posts: 242 - Thank you received: 0 - - - [](http://www.HighDesertVideo.com) - 15 years 9 months ago - 15 years 9 months ago [\#6387](#6387) by [hdracing](/forum/user/742-hdracing "View hdracing's Profile") Replied by *[hdracing](/forum/user/742-hdracing "View hdracing's Profile")* on topic *[Re: \[Solved\] Email - Order Notification](/forum/2-general-talk-about-hikashop/6364-solved-email-order-notification#6387 "Hi All, Exploring the custom email features of Business version I see one called Order Notification that has no HTML or TEXT Content. Order Creation Notification and Order Status Notification would seem to cover most customer email requirements, just wondering what Order Notification is used for in Hikashop. Thanks, Ed")* It's probably another RocketTheme template quirk. I changed the default editor and that didn't change anything. I did notice that I don't actually have to click the OK button to bring up the email form, I can click the border of the modal box and that works too. If that't the biggest problem I have to worry about, I won't be loosing any sleep! Works OK in FF so maybe just an IE problem. Thanks for a great product! Ed Last edit: 15 years 9 months ago by [hdracing](/forum/user/742-hdracing "View hdracing's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYzNjQtc29sdmVkLWVtYWlsLW9yZGVyLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 15 years 9 months ago [\#6389](#6389) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: \[Solved\] Email - Order Notification](/forum/2-general-talk-about-hikashop/6364-solved-email-order-notification#6389 "Hi All, Exploring the custom email features of Business version I see one called Order Notification that has no HTML or TEXT Content. Order Creation Notification and Order Status Notification would seem to cover most customer email requirements, just wondering what Order Notification is used for in Hikashop. Thanks, Ed")* It works for me with IE on the demo website as well. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzYzNjQtc29sdmVkLWVtYWlsLW9yZGVyLW5vdGlmaWNhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.066 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)