[Skip to main content](#vessel-content) # No longer receiving order notification emails ## - **[ponygirl](/forum/user/5710-ponygirl "View ponygirl's Profile")** - [![ponygirl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5710-ponygirl "View ponygirl's Profile") - [ Offline](/forum/user/5710-ponygirl) Less More - Posts: 46 - Thank you received: 1 - - 13 years 11 months ago [\#79732](#79732) by [ponygirl](/forum/user/5710-ponygirl "View ponygirl's Profile") Replied by *[ponygirl](/forum/user/5710-ponygirl "View ponygirl's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#79732 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Hi How was this resolved as i am experiencing the exact same issue My customr gets notified of their order I can recieve other site emails but i get no order created email ??? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 11 months ago [\#79807](#79807) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#79807 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Hi, We never got the access to that website. If nothing explains in that thread helps, you should make sure that your email server is able to send emails from the "From address" email address to the "order creation email address notification" email address configured in the Email tab of the configuration. If both are the same or from the same local domain, it's eventually possible that your email server will accept the email that HikaShop sends to it but will then refuse to deliver it. In such case, you might want to change the "order creation email address notification" email address to another email address not related to the first one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[benkly](/forum/user/547-benkly "View benkly's Profile")** - [![benkly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/547-benkly "View benkly's Profile") - [ Offline](/forum/user/547-benkly) Less More - Posts: 73 - Thank you received: 0 - - 12 years 6 months ago [\#155349](#155349) by [benkly](/forum/user/547-benkly "View benkly's Profile") Replied by *[benkly](/forum/user/547-benkly "View benkly's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#155349 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Strange, now I have the same problem since some days. How can I solve this? My clients get a order information mail, but I not. Very strange. Please help me out with this... Regards, Benny. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[benkly](/forum/user/547-benkly "View benkly's Profile")** - [![benkly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/547-benkly "View benkly's Profile") - [ Offline](/forum/user/547-benkly) Less More - Posts: 73 - Thank you received: 0 - - 12 years 6 months ago [\#155390](#155390) by [benkly](/forum/user/547-benkly "View benkly's Profile") Replied by *[benkly](/forum/user/547-benkly "View benkly's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#155390 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Ok, I can't find the issue. Joomla admin informations works well. And the customer notifications too. But I get no "new order information". This is real bad and I don't know how to solve this. Regards, Benjamin Klyeisen. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 12 years 6 months ago [\#155354](#155354) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#155354 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Please ask your hosting company if they changed something to the configuration of your server/email server. Also, ask them to check the error log of their email server. If the emails couldn't be sent it's probable that an error would be logged. Finally, also check that you didn't disable the email via the menu System>Emails and that you still have the settings like before in the Emails section of the configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[benkly](/forum/user/547-benkly "View benkly's Profile")** - [![benkly's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/547-benkly "View benkly's Profile") - [ Offline](/forum/user/547-benkly) Less More - Posts: 73 - Thank you received: 0 - - 12 years 6 months ago [\#155429](#155429) by [benkly](/forum/user/547-benkly "View benkly's Profile") Replied by *[benkly](/forum/user/547-benkly "View benkly's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#155429 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Hello, ok, my fault. But for all others, specially the german ones where the german translation is not that clear, you have also to write an valid email address in the fields of system/config/main-email: -> E-Mail Adresse für Zahlungsbestätigung -> E-Mail Adresse für Bestellbestätigung I don't know why I have to write an email address here also because in the email its own there are the right addresses automatically. But they would not be send as long as you put those email addresses also in the above mentioned fields. Regards, Benny. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 12 years 6 months ago [\#155446](#155446) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#155446 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Indeed in the emails, if you don't fill the fields, it uses automatically the ones from the configuration. But then, if you don't fill the ones in the configuration, HikaShop cannot use any other email address as these are the main ones. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[oninrv](/forum/user/20970-oninrv "View oninrv's Profile")** - [![oninrv's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/20970-oninrv "View oninrv's Profile") - [ Offline](/forum/user/20970-oninrv) Less More - Posts: 4 - Thank you received: 0 - - 12 years 6 months ago [\#155656](#155656) by [oninrv](/forum/user/20970-oninrv "View oninrv's Profile") Replied by *[oninrv](/forum/user/20970-oninrv "View oninrv's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#155656 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Hi! I'm also experiencing the same problem, i used to received all order notifications now it when through my spam folder with error message attached. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 12 years 6 months ago [\#155713](#155713) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#155713 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Hi, That is a different issue. If your emails go in the spam folder, you should test your emails with the [ www.mail-tester.com/](http://www.mail-tester.com/) service and follow their recommendations to properly configure your email server/email settings/email content. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile")** - [![wolfhome's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32823-wolfhome "View wolfhome's Profile") - [ Offline](/forum/user/32823-wolfhome) Less More - Posts: 29 - Thank you received: 0 - - 10 years 11 months ago - 10 years 11 months ago [\#222553](#222553) by [wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile") Replied by *[wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#222553 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Hi, i am having this problem right now i am getting emails when someone use the contact form but no emails for order created. I have an order now where i did not receive the last part of the credit card info. I checked the plug in and it's published and the email listed is accurate. Edit: turns out i am not receiving any emails through hikashop if someone send an email through the product page contact us button i don't get it, i only receive through the regular contact us page. Last edit: 10 years 11 months ago by [wolfhome](/forum/user/32823-wolfhome "View wolfhome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 10 years 11 months ago [\#222685](#222685) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No longer receiving order notification emails](/forum/2-general-talk-about-hikashop/64200-no-longer-receiving-order-notification-emails?start=20#222685 "Hi I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made. - I can receive emails from my site fine - Users receive confirmation emails of their order However i do not get any order notifications to my email, my email is correct. Any ideas of the problem? Many Thanks Nick")* Hi, Make sure that you have the HikaShop Email history plugin enabled. When emails are sent by HikaShop, it stores them in the database and you can then see them via the menu Users->Email history So looking there, you'll see if HikaShop sends the emails or not. If yes, then the problem is probably with your email server not accepting the emails HikaShop sends because of the way you set the "Emails" settings of the HikaShop configuration and you'll have to check these with your hosting company or server administrator. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0MjAwLW5vLWxvbmdlci1yZWNlaXZpbmctb3JkZXItbm90aWZpY2F0aW9uLWVtYWlscz9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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