[Skip to main content](#vessel-content) # error when exporting to csv ## - **[itye2012](/forum/user/8062-itye2012 "View itye2012's Profile")** - [![itye2012's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8062-itye2012 "View itye2012's Profile") Topic Author - [ Offline](/forum/user/8062-itye2012) Less More - Posts: 115 - Thank you received: 0 - - 14 years 2 months ago [\#64894](#64894) by [itye2012](/forum/user/8062-itye2012 "View itye2012's Profile") *[error when exporting to csv](/forum/2-general-talk-about-hikashop/64894-error-when-exporting-to-csv#64894 "Can someone help? Im getting the following error when trying to export to csv file, Can anyone help? Server error The website encountered an error while retrieving britishfoodabroad.co.uk/administrator/in...ikashop&ctrl=product . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.")* was created by *[itye2012](/forum/user/8062-itye2012 "View itye2012's Profile")* Can someone help? Im getting the following error when trying to export to csv file, Can anyone help? Server error The website encountered an error while retrieving [ britishfoodabroad.co.uk/administrator/in...ikashop&ctrl=product](http://britishfoodabroad.co.uk/administrator/index.php?option=com_hikashop&ctrl=product). It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0ODk0LWVycm9yLXdoZW4tZXhwb3J0aW5nLXRvLWNzdj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 2 months ago [\#64897](#64897) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: error when exporting to csv](/forum/2-general-talk-about-hikashop/64894-error-when-exporting-to-csv#64897 "Can someone help? Im getting the following error when trying to export to csv file, Can anyone help? Server error The website encountered an error while retrieving britishfoodabroad.co.uk/administrator/in...ikashop&ctrl=product . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.")* Hi, You'll maybe find your answer [ there](http://www.hikashop.com/fr/forum/2-general-talk-about-hikashop/42392-internal-server-error-whilst-importing-a-csv-file.html) : > It's indeed probably happening because the resource limitation is too strict on your website for the file you're importing. > In that case, you can split the file in several smaller CSV files. > Or increase the memory\_limit max\_execution\_timeout options of your PHP. > > It could also be that the CSV file you're using is not valid. Hope this will help you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0ODk0LWVycm9yLXdoZW4tZXhwb3J0aW5nLXRvLWNzdj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[itye2012](/forum/user/8062-itye2012 "View itye2012's Profile")** - [![itye2012's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8062-itye2012 "View itye2012's Profile") Topic Author - [ Offline](/forum/user/8062-itye2012) Less More - Posts: 115 - Thank you received: 0 - - 14 years 2 months ago [\#64898](#64898) by [itye2012](/forum/user/8062-itye2012 "View itye2012's Profile") Replied by *[itye2012](/forum/user/8062-itye2012 "View itye2012's Profile")* on topic *[Re: error when exporting to csv](/forum/2-general-talk-about-hikashop/64894-error-when-exporting-to-csv#64898 "Can someone help? Im getting the following error when trying to export to csv file, Can anyone help? Server error The website encountered an error while retrieving britishfoodabroad.co.uk/administrator/in...ikashop&ctrl=product . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.")* hello where would you change the memory_limit max_execution_timeout options of your PHP? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0ODk0LWVycm9yLXdoZW4tZXhwb3J0aW5nLXRvLWNzdj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[itye2012](/forum/user/8062-itye2012 "View itye2012's Profile")** - [![itye2012's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8062-itye2012 "View itye2012's Profile") Topic Author - [ Offline](/forum/user/8062-itye2012) Less More - Posts: 115 - Thank you received: 0 - - 14 years 2 months ago [\#64904](#64904) by [itye2012](/forum/user/8062-itye2012 "View itye2012's Profile") Replied by *[itye2012](/forum/user/8062-itye2012 "View itye2012's Profile")* on topic *[Re: error when exporting to csv](/forum/2-general-talk-about-hikashop/64894-error-when-exporting-to-csv#64904 "Can someone help? Im getting the following error when trying to export to csv file, Can anyone help? Server error The website encountered an error while retrieving britishfoodabroad.co.uk/administrator/in...ikashop&ctrl=product . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.")* ok i worked it out, you need to select the product items then click export! would be better if the error message actually told you that rather than give you a server error message! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0ODk0LWVycm9yLXdoZW4tZXhwb3J0aW5nLXRvLWNzdj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#64912](#64912) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: error when exporting to csv](/forum/2-general-talk-about-hikashop/64894-error-when-exporting-to-csv#64912 "Can someone help? Im getting the following error when trying to export to csv file, Can anyone help? Server error The website encountered an error while retrieving britishfoodabroad.co.uk/administrator/in...ikashop&ctrl=product . It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.")* If you don't select any product, the system exports all the products. Your server has resource restrictions in place which prevents you from eating up too much resources. Export processing can trigger such restrictions when too much data is being exported. That's why mohamed told you to increase these parameters. To do it you usually have to contact your hosting company. The following user(s) said Thank You: [itye2012](/forum/user/8062-itye2012 "View itye2012's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0ODk0LWVycm9yLXdoZW4tZXhwb3J0aW5nLXRvLWNzdj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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