[Skip to main content](#vessel-content) # Product not add to cart after it was removed ## - **[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")** - [![jouwnaambord.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Topic Author - [ Offline](/forum/user/1188-jouwnaambord-nl) Less More - Posts: 515 - Thank you received: 22 - - 14 years 1 month ago [\#64905](#64905) by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") *[Product not add to cart after it was removed](/forum/2-general-talk-about-hikashop/64905-product-not-add-to-cart-after-it-was-removed#64905 "Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli")* was created by *[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")* Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli - [ ![hikashop_cart_empty.jpg](/forum/attachment/5669) ](/forum/attachment/5669 "...cart_empty.jpg") [ ](/forum/attachment/5669?download=1 "...cart_empty.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0OTA1LXByb2R1Y3Qtbm90LWFkZC10by1jYXJ0LWFmdGVyLWl0LXdhcy1yZW1vdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 1 month ago - 14 years 1 month ago [\#64906](#64906) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Product not add to cart after it was removed](/forum/2-general-talk-about-hikashop/64905-product-not-add-to-cart-after-it-was-removed#64906 "Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli")* Hi Michel Pouli, It's working fine for me, can you send me a **temporary** access to your back-end by **PM**, then I'll maybe be able to find where the problem is coming from ? Thanks Last edit: 14 years 1 month ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0OTA1LXByb2R1Y3Qtbm90LWFkZC10by1jYXJ0LWFmdGVyLWl0LXdhcy1yZW1vdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")** - [![jouwnaambord.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Topic Author - [ Offline](/forum/user/1188-jouwnaambord-nl) Less More - Posts: 515 - Thank you received: 22 - - 14 years 1 month ago - 14 years 1 month ago [\#65026](#65026) by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Replied by *[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")* on topic *[Re: Product not add to cart after it was removed](/forum/2-general-talk-about-hikashop/64905-product-not-add-to-cart-after-it-was-removed#65026 "Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli")* Hi Mohamed, I've sended you the access details yesterday. Did you already took a look at it? I get complaints from customers that they are not able to order. This is bad! Please help me out. Michel. :woohoo: Last edit: 14 years 1 month ago by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0OTA1LXByb2R1Y3Qtbm90LWFkZC10by1jYXJ0LWFmdGVyLWl0LXdhcy1yZW1vdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 1 month ago [\#65028](#65028) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Product not add to cart after it was removed](/forum/2-general-talk-about-hikashop/64905-product-not-add-to-cart-after-it-was-removed#65028 "Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli")* Hi Michel, I didn't received your Private message, can you send it to me again ? ![:)](/media/kunena/emoticons/3.png ":)"). Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0OTA1LXByb2R1Y3Qtbm90LWFkZC10by1jYXJ0LWFmdGVyLWl0LXdhcy1yZW1vdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")** - [![jouwnaambord.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Topic Author - [ Offline](/forum/user/1188-jouwnaambord-nl) Less More - Posts: 515 - Thank you received: 22 - - 14 years 1 month ago [\#65029](#65029) by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Replied by *[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")* on topic *[Re: Product not add to cart after it was removed](/forum/2-general-talk-about-hikashop/64905-product-not-add-to-cart-after-it-was-removed#65029 "Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli")* tried it again... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0OTA1LXByb2R1Y3Qtbm90LWFkZC10by1jYXJ0LWFmdGVyLWl0LXdhcy1yZW1vdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 1 month ago [\#65041](#65041) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Product not add to cart after it was removed](/forum/2-general-talk-about-hikashop/64905-product-not-add-to-cart-after-it-was-removed#65041 "Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli")* It's currently working for me and I can't reproduce the problem, can you show/tell me how this problem show up ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0OTA1LXByb2R1Y3Qtbm90LWFkZC10by1jYXJ0LWFmdGVyLWl0LXdhcy1yZW1vdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")** - [![jouwnaambord.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Topic Author - [ Offline](/forum/user/1188-jouwnaambord-nl) Less More - Posts: 515 - Thank you received: 22 - - 14 years 1 month ago [\#65047](#65047) by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Replied by *[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")* on topic *[Re: Product not add to cart after it was removed](/forum/2-general-talk-about-hikashop/64905-product-not-add-to-cart-after-it-was-removed#65047 "Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli")* Hi Mohamed, Yes the problem shows up when I remove a product several times from the basket and then place a new product in the basket again. After doing this several times the basket is not filled with the product anymore although the message "added to basket" is displayed (somethimes this happens after 3 times removal and another time after 7 times removal, it's a random thing) Michel Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0OTA1LXByb2R1Y3Qtbm90LWFkZC10by1jYXJ0LWFmdGVyLWl0LXdhcy1yZW1vdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")** - [![jouwnaambord.nl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Topic Author - [ Offline](/forum/user/1188-jouwnaambord-nl) Less More - Posts: 515 - Thank you received: 22 - - 14 years 1 month ago [\#67791](#67791) by [jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile") Replied by *[jouwnaambord.nl](/forum/user/1188-jouwnaambord-nl "View jouwnaambord.nl's Profile")* on topic *[Re: Product not add to cart after it was removed](/forum/2-general-talk-about-hikashop/64905-product-not-add-to-cart-after-it-was-removed#67791 "Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli")* Hi Mohamed, The problem still exists in Firefox... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0OTA1LXByb2R1Y3Qtbm90LWFkZC10by1jYXJ0LWFmdGVyLWl0LXdhcy1yZW1vdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 14 years 1 month ago [\#67916](#67916) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Product not add to cart after it was removed](/forum/2-general-talk-about-hikashop/64905-product-not-add-to-cart-after-it-was-removed#67916 "Hi Nicolas, I updated Hikashop to 1.6.0 and found some nice new features. But now I seem to have a problem in the shop. When a customer removes a product from the cart and tries to add the same product (with for example different measures), the system message "product added to cart" is displayed, but then the product has not been added at all. The cart remains empty. What could be the cause of this? (See screenshot). B.R. Michel Pouli")* Hi, I'm sorry but we tried several times like you described but we were never able to reproduce the problem. Please provide a step by step which allows us to reproduce the problem and we can look at it. We can't fix what we can't see. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY0OTA1LXByb2R1Y3Qtbm90LWFkZC10by1jYXJ0LWFmdGVyLWl0LXdhcy1yZW1vdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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