[Skip to main content](#vessel-content) # fedex plugin not showing after upgrade to 1.6 ## - **[wildfire](/forum/user/4403-wildfire "View wildfire's Profile")** - [![wildfire's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4403.jpg)](/forum/user/4403-wildfire "View wildfire's Profile") Topic Author - [ Offline](/forum/user/4403-wildfire) - eCommerce Maven Less More - Posts: 60 - Thank you received: 9 - - - - [](http://www.davekarlsven.com) - 14 years 2 months ago [\#65135](#65135) by [wildfire](/forum/user/4403-wildfire "View wildfire's Profile") *[fedex plugin not showing after upgrade to 1.6](/forum/2-general-talk-about-hikashop/65135-fedex-plugin-not-showing-after-upgrade-to-1-6#65135 "We just upgraded to the latest version of hikashop business edition and really like a lot of the new stuff. Thanks for the great work. However, on our previous version of Hikashop we were using the FedEx plugin that was provided through the forum without any problems at all. Then when we upgraded hikashop, the fedex plugin no longer shows up with rates at checkout. Any idea why upgrading hikashop to this latest version would cause our Fedex plugin to stop displaying rates? I am assuming that the new fedex plugin that is included in this latest release is causing the issue, but I am not sure what I need to do or change in the files or database to get our fedex shipping rates to display again like they used to with the old version. Any help or ideas would be great. Thanks.")* was created by *[wildfire](/forum/user/4403-wildfire "View wildfire's Profile")* We just upgraded to the latest version of hikashop business edition and really like a lot of the new stuff. Thanks for the great work. However, on our previous version of Hikashop we were using the FedEx plugin that was provided through the forum without any problems at all. Then when we upgraded hikashop, the fedex plugin no longer shows up with rates at checkout. Any idea why upgrading hikashop to this latest version would cause our Fedex plugin to stop displaying rates? I am assuming that the new fedex plugin that is included in this latest release is causing the issue, but I am not sure what I need to do or change in the files or database to get our fedex shipping rates to display again like they used to with the old version. Any help or ideas would be great. Thanks. --- Ecommerce expert for hire. [ DaveKarlsven.com](http://www.davekarlsven.com) I love helping businesses make lots of money online. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1MTM1LWZlZGV4LXBsdWdpbi1ub3Qtc2hvd2luZy1hZnRlci11cGdyYWRlLXRvLTEtNj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#65138](#65138) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: fedex plugin not showing after upgrade to 1.6](/forum/2-general-talk-about-hikashop/65135-fedex-plugin-not-showing-after-upgrade-to-1-6#65138 "We just upgraded to the latest version of hikashop business edition and really like a lot of the new stuff. Thanks for the great work. However, on our previous version of Hikashop we were using the FedEx plugin that was provided through the forum without any problems at all. Then when we upgraded hikashop, the fedex plugin no longer shows up with rates at checkout. Any idea why upgrading hikashop to this latest version would cause our Fedex plugin to stop displaying rates? I am assuming that the new fedex plugin that is included in this latest release is causing the issue, but I am not sure what I need to do or change in the files or database to get our fedex shipping rates to display again like they used to with the old version. Any help or ideas would be great. Thanks.")* I don't know what it could be but you should try to upload again the old package you had then. We've fixed a lot of stuff in the FedEx plugin before that release so it should actually work better...and no one else reported any problem with it so far. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1MTM1LWZlZGV4LXBsdWdpbi1ub3Qtc2hvd2luZy1hZnRlci11cGdyYWRlLXRvLTEtNj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wildfire](/forum/user/4403-wildfire "View wildfire's Profile")** - [![wildfire's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4403.jpg)](/forum/user/4403-wildfire "View wildfire's Profile") Topic Author - [ Offline](/forum/user/4403-wildfire) - eCommerce Maven Less More - Posts: 60 - Thank you received: 9 - - - - [](http://www.davekarlsven.com) - 14 years 2 months ago [\#65142](#65142) by [wildfire](/forum/user/4403-wildfire "View wildfire's Profile") Replied by *[wildfire](/forum/user/4403-wildfire "View wildfire's Profile")* on topic *[Re: fedex plugin not showing after upgrade to 1.6](/forum/2-general-talk-about-hikashop/65135-fedex-plugin-not-showing-after-upgrade-to-1-6#65142 "We just upgraded to the latest version of hikashop business edition and really like a lot of the new stuff. Thanks for the great work. However, on our previous version of Hikashop we were using the FedEx plugin that was provided through the forum without any problems at all. Then when we upgraded hikashop, the fedex plugin no longer shows up with rates at checkout. Any idea why upgrading hikashop to this latest version would cause our Fedex plugin to stop displaying rates? I am assuming that the new fedex plugin that is included in this latest release is causing the issue, but I am not sure what I need to do or change in the files or database to get our fedex shipping rates to display again like they used to with the old version. Any help or ideas would be great. Thanks.")* going back to the old fedex plugin isn't working either for us since the upgrade. The manual shipping plugin works just fine, but for some reason the Fedex are not showing up for us since we upgraded hikashop to this latest version. I attached a screen shot of the site we are trying to get fedex rates to show up on. As you can see, we have several view overrides going on to provide checkout view that we find works better for conversion. Does the new version of hikashop contain changes in the checkout views that would cause problems in the fedex plugin display when we are using our overrides from the previous version of hikashop? Is there any reason you think the new fedex plugin would not display rates for us if we have everything configured correctly in the parameters (product weights, zone, api keys, etc.)? --- Ecommerce expert for hire. [ DaveKarlsven.com](http://www.davekarlsven.com) I love helping businesses make lots of money online. - [ ![gtw_checkout.PNG](/forum/attachment/5700) ](/forum/attachment/5700 "gtw_checkout.PNG") [ ](/forum/attachment/5700?download=1 "gtw_checkout.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1MTM1LWZlZGV4LXBsdWdpbi1ub3Qtc2hvd2luZy1hZnRlci11cGdyYWRlLXRvLTEtNj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 2 months ago [\#65146](#65146) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: fedex plugin not showing after upgrade to 1.6](/forum/2-general-talk-about-hikashop/65135-fedex-plugin-not-showing-after-upgrade-to-1-6#65146 "We just upgraded to the latest version of hikashop business edition and really like a lot of the new stuff. Thanks for the great work. However, on our previous version of Hikashop we were using the FedEx plugin that was provided through the forum without any problems at all. Then when we upgraded hikashop, the fedex plugin no longer shows up with rates at checkout. Any idea why upgrading hikashop to this latest version would cause our Fedex plugin to stop displaying rates? I am assuming that the new fedex plugin that is included in this latest release is causing the issue, but I am not sure what I need to do or change in the files or database to get our fedex shipping rates to display again like they used to with the old version. Any help or ideas would be great. Thanks.")* You should temporarily deactivate the manual shipping plugin. That way, the system will display the error messages coming from the FedEx plugin and that will allow you to move forward. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1MTM1LWZlZGV4LXBsdWdpbi1ub3Qtc2hvd2luZy1hZnRlci11cGdyYWRlLXRvLTEtNj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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