[Skip to main content](#vessel-content) # Could not instantiate mail function. ## - **[thoman](/forum/user/3000-thoman "View thoman's Profile")** - [![thoman's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/guitar.gif)](/forum/user/3000-thoman "View thoman's Profile") Topic Author - [ Offline](/forum/user/3000-thoman) Less More - Posts: 26 - Thank you received: 1 - - - - 14 years 1 month ago [\#65437](#65437) by [thoman](/forum/user/3000-thoman "View thoman's Profile") *[Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/65437-could-not-instantiate-mail-function#65437 "Hello all I update to the latest version and experience the "Could not instantiate mail function." when trying to place order. Iam using google hosted mail service.")* was created by *[thoman](/forum/user/3000-thoman "View thoman's Profile")* Hello all I update to the latest version and experience the "Could not instantiate mail function." when trying to place order. Iam using google hosted mail service. --- Every day is a good day. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1NDM3LWNvdWxkLW5vdC1pbnN0YW50aWF0ZS1tYWlsLWZ1bmN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 1 month ago [\#65446](#65446) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/65437-could-not-instantiate-mail-function#65446 "Hello all I update to the latest version and experience the "Could not instantiate mail function." when trying to place order. Iam using google hosted mail service.")* Hi, I think that you'll probably find your answer [ there](http://www.hikashop.com/fr/forum/4-how-to/15132-message-could-not-instantiate-mail-function.html) : > In the global configuration of joomla, under the server tab, you have a zone where you can configure your email settings: > help.joomla.org/content/view/1445/196/ > Once you configured them accordingly to your hosting recommendations, that message should not appear anymore and the emails should be sent. . Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1NDM3LWNvdWxkLW5vdC1pbnN0YW50aWF0ZS1tYWlsLWZ1bmN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[thoman](/forum/user/3000-thoman "View thoman's Profile")** - [![thoman's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/guitar.gif)](/forum/user/3000-thoman "View thoman's Profile") Topic Author - [ Offline](/forum/user/3000-thoman) Less More - Posts: 26 - Thank you received: 1 - - - - 14 years 1 month ago [\#65469](#65469) by [thoman](/forum/user/3000-thoman "View thoman's Profile") Replied by *[thoman](/forum/user/3000-thoman "View thoman's Profile")* on topic *[Re: Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/65437-could-not-instantiate-mail-function#65469 "Hello all I update to the latest version and experience the "Could not instantiate mail function." when trying to place order. Iam using google hosted mail service.")* i have configure the setting to work with hikashop befor, the problem started when i upgrade hiksahop and receive a complaint from a user.. any suggestion? --- Every day is a good day. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1NDM3LWNvdWxkLW5vdC1pbnN0YW50aWF0ZS1tYWlsLWZ1bmN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 14 years 1 month ago [\#65473](#65473) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Re: Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/65437-could-not-instantiate-mail-function#65473 "Hello all I update to the latest version and experience the "Could not instantiate mail function." when trying to place order. Iam using google hosted mail service.")* I don't think that it's coming from Hikashop, because Hikashop use Joomla mail function, so you can for example try to send a mail through Joomla and see that the problem is not coming from Hikashop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1NDM3LWNvdWxkLW5vdC1pbnN0YW50aWF0ZS1tYWlsLWZ1bmN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[thoman](/forum/user/3000-thoman "View thoman's Profile")** - [![thoman's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/guitar.gif)](/forum/user/3000-thoman "View thoman's Profile") Topic Author - [ Offline](/forum/user/3000-thoman) Less More - Posts: 26 - Thank you received: 1 - - - - 14 years 1 month ago [\#65493](#65493) by [thoman](/forum/user/3000-thoman "View thoman's Profile") Replied by *[thoman](/forum/user/3000-thoman "View thoman's Profile")* on topic *[Re: Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/65437-could-not-instantiate-mail-function#65493 "Hello all I update to the latest version and experience the "Could not instantiate mail function." when trying to place order. Iam using google hosted mail service.")* yup, I have check the joomla forum the latest joomla 2.5.6 sometime(on certain hosting) having a problem with mail function with the safe mode set to enable... --- Every day is a good day. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1NDM3LWNvdWxkLW5vdC1pbnN0YW50aWF0ZS1tYWlsLWZ1bmN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[thoman](/forum/user/3000-thoman "View thoman's Profile")** - [![thoman's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/guitar.gif)](/forum/user/3000-thoman "View thoman's Profile") Topic Author - [ Offline](/forum/user/3000-thoman) Less More - Posts: 26 - Thank you received: 1 - - - - 13 years 11 months ago [\#75267](#75267) by [thoman](/forum/user/3000-thoman "View thoman's Profile") Replied by *[thoman](/forum/user/3000-thoman "View thoman's Profile")* on topic *[SOLVED Re: Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/65437-could-not-instantiate-mail-function#75267 "Hello all I update to the latest version and experience the "Could not instantiate mail function." when trying to place order. Iam using google hosted mail service.")* Problem is resolved by replacing the phpmailer library with the 2.5.4 version. --- Every day is a good day. The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY1NDM3LWNvdWxkLW5vdC1pbnN0YW50aWF0ZS1tYWlsLWZ1bmN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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