[Skip to main content](#vessel-content) # Problem with "Send Check" ## - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 14 years 1 month ago - 14 years 1 month ago [\#67153](#67153) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") *[Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#67153 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* was created by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done. - [ ![check_not_working_9-25-12.jpg](/forum/attachment/5943) ](/forum/attachment/5943 "...ng_9-25-12.jpg") [ ](/forum/attachment/5943?download=1 "...ng_9-25-12.jpg") Last edit: 14 years 1 month ago by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile"). Reason: more info Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 1 month ago [\#67269](#67269) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#67269 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* Hi bigfoot, For the popup delay, the problem has been corrected in the last release, you can download it again from our website and install it. In your screenshot, I don't see your "send check" program in the payment methods on your screenshot, and the "select payment" popup is displayed because you don't select any payment method. In your screenshot I see only one payment methode, PayPal. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 14 years 1 month ago [\#67818](#67818) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") Replied by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* on topic *[Re: Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#67818 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* I have the latest version of 1.6 - and the pop-up will still not close automatically. The send check issue seems to have stopped but now I have a problem with Paypal/authorizenet. I just changed my workflow to: cart_login_address,cart_shipping_payment_coupon,cart_status_fields_confirm,end because customers were very confused and had problems with the original default one. Now, If I check out using a credit card, I can enter the card info but I am forced to go to pay pal. You can see on the image (after entering card info) that paypal & credit card are combined and going forward only goes to payhpal. I must say that I am getting a little frustrated with the Hikashop program - I cannot get it to a point where it is reliable. - [ ![forced_to_paypal_9-28-12-b.jpg](/forum/attachment/6008) ](/forum/attachment/6008 "..._9-28-12-b.jpg") [ ](/forum/attachment/6008?download=1 "..._9-28-12-b.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 14 years 1 month ago [\#67837](#67837) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") Replied by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* on topic *[Re: Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#67837 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* ![:angry:](/media/kunena/emoticons/23.png ":angry:") Still having bad problem with authorize program. I tried turning it on & off and also returned its php file to original state (I had it not capturing. But still after entering card number and going to next page it disappears and only send check and paypal is left AND YOU CANNOT USE A CREDIT CARD AT ALL. (Just like the earlier send check problem) Hikashop is useless if the credit card program does not work! ![:angry:](/media/kunena/emoticons/23.png ":angry:") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#67933](#67933) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#67933 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* Hi, If the authorize.net payment method disappears during the checkout it's probably after selecting the shipping method because you have a restriction on the shipping methods in the authorize.net payment plugin options and once you select a shipping method which is not selected in the shipping methods option of the payment plugin it hides the payment plugin. Even more so that the USPS plugin for HikaShop which was done by a 3rd party developer is not compatible with that option and thus, it's normal that it doesn't work. Just unselect all the shipping methods selected in that option of your payment plugin and that will work. And please...HikaShop IS reliable. It does what you configure it to do. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 14 years 1 month ago - 14 years 1 month ago [\#67960](#67960) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") Replied by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* on topic *[Re: Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#67960 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* I am sure the program is reliable once it is set up and working - and it was before I upgraded to 1.6 -- I am getting very frustrated as we are getting closer to our busy season and I can not make it work. ![:(](/media/kunena/emoticons/22.png ":(") I tried to un-select all shipping options in authorize net but I cannot do it - one is always there. (I had all of them selected previously) I have tried Chrome and firefox and one time a credit card order did go through in chrome. Also the authorizenet program shows only "Flat Rate" USPS available - which is not what we use. Also after installing hika 1.6 (before the authnet stopped working) it went back to auto capture - the php file is different (upgraded I guess) - I changed it to authorize only and then reversed it later when I started seeing this problem. I do see that you now have a "Instant Capture" with a setting 1 now. Is this new and ok - (I would prefer authorize only). Small problem - the small popup showing order added to cart is not coming on in chrome and not going away automatically is firefox. Could I get someone to look at this? Last edit: 14 years 1 month ago by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile"). Reason: typo Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#68129](#68129) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#68129 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* Unselecting all the shipping methods is standard multiple choice list use. You need to press the key CTRL of your keyboard while click on the last selected item of the list to unselect them all. Yes, with the new release, there is now an option to select the mode in the plugin, without changing any code. The popup is working fine on all browsers on our end. Please give a link to your shop so that we can look at the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 14 years 1 month ago - 14 years 1 month ago [\#68248](#68248) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") Replied by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* on topic *[Re: Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#68248 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* :blush: Ok - I unselected all the choices in the authorize module and it works fine now. I set the popup display time to 2500ms and it is still sticking around. (I tried it in Firefox & Chrome) Our site: [ www.honeyflowfarm.com/beeswax-candle-sho...hase-beeswax-candles](https://www.honeyflowfarm.com/beeswax-candle-shop/purchase-beeswax-candles) What setting should I use in the authorize program to "authorize only"? I changed from 1 to 0 & it still captured. Thanks for your help. Last edit: 14 years 1 month ago by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile"). Reason: typo Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 14 years 1 month ago [\#68438](#68438) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#68438 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* Indeed, there was a problem with the display time option of the popup with the latest version. It has already been fixed on our end for next release. In the mean time, you can edit the file "notice" of the view "checkout" via the menu Display->Views and change the code: <?php echo (int)$this->config->get('popup_display_time',2000);?> by: 2500 The "Instant capture" option should be turned off in order to not do the capture instantly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 14 years 1 month ago [\#68461](#68461) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") Replied by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* on topic *[Re: Problem with "Send Check"](/forum/2-general-talk-about-hikashop/67153-problem-with-send-check#68461 "I recently upgraded to Hikashop1.6 and a few strange things happened. My "Send Check" program is visible and can be selected but will not finish the order - view attached file. Also, when I add a product to the cart, the small window comes up fine - but stays there (you have to close it yourself). This is not a big problem but it used to automatically close. Is this normal? The program asks to select payment - but it was already done.")* I assume putting nothing in the capture field is turning it off - done. Also I tried replacing the code with "<?php echo (int)$this->config->get('popup_display_time',2000);?> by: 2500" and it did not make any difference - but I will wait for the next update to come out. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY3MTUzLXByb2JsZW0td2l0aC1zZW5kLWNoZWNrP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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