[Skip to main content](#vessel-content) # deleted images folders cart images now missing ## - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 14 years 1 month ago [\#69769](#69769) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") *[deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#69769 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* was created by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 1 month ago [\#69774](#69774) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#69774 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* Hi, You have to upload the images again in this folder, or add the images again in the product page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 14 years 1 month ago [\#69778](#69778) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#69778 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* Thanks Xavier, Do I need to resize them, or can I just upload the original sized images to that folder? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 1 month ago [\#69792](#69792) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#69792 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* If you upload it, you have to resize, otherwise in the checkout the full sized images will be displayed. The following user(s) said Thank You: [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 14 years 1 month ago - 12 years 9 months ago [\#69969](#69969) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#69969 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* Hi Xavier! I resized all the images and uploaded them into the folder, and some images are showing at the checkout, and other are not - they show the spinning circle gif instead. Am I missing something? ![:)](/media/kunena/emoticons/3.png ":)") Last edit: 12 years 9 months ago by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 4 weeks ago [\#70059](#70059) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#70059 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* Hi, Thats because all the images have not the same size, for example: /media/com_hikashop/upload/thumbnail_**170x118**/makeup-sets_1554146850.jpg, the size is 170x118, and if you do not resized the picture at this size, it will not be shown. HikaShop do not crop the images, it resize them. You can set the images again in the product edition page and the thumbnails will be generated again automatically. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 14 years 3 weeks ago [\#70829](#70829) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#70829 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* Thanks Xavier, I have tried uploaded the images again via the product pages, but they arent showing still. I tried turning off the shadowbox plugin to see if that worked, but it made no difference. I also tried changing the image size in the configuration. I don't really know what else to try. Cheers ![:)](/media/kunena/emoticons/3.png ":)") - [ ![thumbs.PNG](/forum/attachment/6364) ](/forum/attachment/6364 "thumbs.PNG") [ ](/forum/attachment/6364?download=1 "thumbs.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 3 weeks ago [\#70848](#70848) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#70848 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* Hi Bugger101, Try to change the size, then go in a product edition page and save the product again, this will generate the thumbnails in the new dimension. Then in the checkout the images will appear. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")** - [![Bugger101's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/631-bugger101 "View Bugger101's Profile") Topic Author - [ Offline](/forum/user/631-bugger101) Less More - Posts: 392 - Thank you received: 0 - - 14 years 3 weeks ago [\#71138](#71138) by [Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile") Replied by *[Bugger101](/forum/user/631-bugger101 "View Bugger101's Profile")* on topic *[Re: deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#71138 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* Hey Xavier, I tried doing what you suggested, and the images still don't show up. I tried re-saving them in the product page and still nothing. Something weird is going on :blink: Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 3 weeks ago [\#71368](#71368) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: deleted images folders cart images now missing](/forum/2-general-talk-about-hikashop/69769-deleted-images-folders-cart-images-now-missing#71368 "Hi! I deleted the uploads images to make room, and now the cart images are missing. It is the folder 94 x 170. How do I fix this? Cheers :)")* You must have an access right issue in the media/com_hikashop/upload foler and its subfolders which prevents HikaShop from creating the thumbnails. Please make sure that the folders are writable via FTP and that should work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5NzY5LWRlbGV0ZWQtaW1hZ2VzLWZvbGRlcnMtY2FydC1pbWFnZXMtbm93LW1pc3Npbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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