[Skip to main content](#vessel-content) # Not able to save configuration ## - **[thelberg](/forum/user/9926-thelberg "View thelberg's Profile")** - [![thelberg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9926-thelberg "View thelberg's Profile") Topic Author - [ Offline](/forum/user/9926-thelberg) Less More - Posts: 3 - Thank you received: 0 - - 14 years 1 month ago [\#69925](#69925) by [thelberg](/forum/user/9926-thelberg "View thelberg's Profile") *[Not able to save configuration](/forum/2-general-talk-about-hikashop/69925-not-able-to-save-configuration#69925 "Hi, I get this error message when trying to save changes in any part of the Configuration: "Forbidden You don't have permission to access /portal/administrator/index.php on this server." I'm using Google Chrome, but the same thing also happen in iExplorer. I have tried to change the permission for that index file, but nothing helps. The strange thing here - is that I get this message also in two other netshops I have configured earlier??! I'm SuperUser for those sites, så that part should be okei... Now I'm stuck. Please help --- Regards Terje")* was created by *[thelberg](/forum/user/9926-thelberg "View thelberg's Profile")* Hi, I get this error message when trying to save changes in any part of the Configuration: "Forbidden You don't have permission to access /portal/administrator/index.php on this server." I'm using Google Chrome, but the same thing also happen in iExplorer. I have tried to change the permission for that index file, but nothing helps. The strange thing here - is that I get this message also in two other netshops I have configured earlier??! I'm SuperUser for those sites, så that part should be okei... Now I'm stuck. Please help --- Regards Terje Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5OTI1LW5vdC1hYmxlLXRvLXNhdmUtY29uZmlndXJhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 14 years 1 month ago [\#69951](#69951) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Not able to save configuration](/forum/2-general-talk-about-hikashop/69925-not-able-to-save-configuration#69951 "Hi, I get this error message when trying to save changes in any part of the Configuration: "Forbidden You don't have permission to access /portal/administrator/index.php on this server." I'm using Google Chrome, but the same thing also happen in iExplorer. I have tried to change the permission for that index file, but nothing helps. The strange thing here - is that I get this message also in two other netshops I have configured earlier??! I'm SuperUser for those sites, så that part should be okei... Now I'm stuck. Please help --- Regards Terje")* Hi, That's because of the way mod_security is configured on your hosting. If you remove the code : enctype="multipart/form-data" from the file "config" of the view "config" for your backend template via the menu Display->Views. The drawback is that you won't be able to change the default thumbnail image via the interface. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5OTI1LW5vdC1hYmxlLXRvLXNhdmUtY29uZmlndXJhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[thelberg](/forum/user/9926-thelberg "View thelberg's Profile")** - [![thelberg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9926-thelberg "View thelberg's Profile") Topic Author - [ Offline](/forum/user/9926-thelberg) Less More - Posts: 3 - Thank you received: 0 - - 14 years 4 weeks ago [\#70540](#70540) by [thelberg](/forum/user/9926-thelberg "View thelberg's Profile") Replied by *[thelberg](/forum/user/9926-thelberg "View thelberg's Profile")* on topic *[Re: Not able to save configuration](/forum/2-general-talk-about-hikashop/69925-not-able-to-save-configuration#70540 "Hi, I get this error message when trying to save changes in any part of the Configuration: "Forbidden You don't have permission to access /portal/administrator/index.php on this server." I'm using Google Chrome, but the same thing also happen in iExplorer. I have tried to change the permission for that index file, but nothing helps. The strange thing here - is that I get this message also in two other netshops I have configured earlier??! I'm SuperUser for those sites, så that part should be okei... Now I'm stuck. Please help --- Regards Terje")* Thank you very much ![:)](/media/kunena/emoticons/3.png ":)") that solved the problem right away ![:)](/media/kunena/emoticons/3.png ":)") --- Regards Terje Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzY5OTI1LW5vdC1hYmxlLXRvLXNhdmUtY29uZmlndXJhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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