[Skip to main content](#vessel-content) # \[SOLVED\] Frontend Invoice Print Issue - IE9 ## - **[manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile")** - [![manjeshmohan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile") Topic Author - [ Offline](/forum/user/9480-manjeshmohan) Less More - Posts: 83 - Thank you received: 1 - - - 14 years 3 weeks ago - 14 years 2 days ago [\#70518](#70518) by [manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile") *[\[SOLVED\] Frontend Invoice Print Issue - IE9](/forum/2-general-talk-about-hikashop/70518-solved-frontend-invoice-print-issue-ie9#70518 "Hi, When I click on the frontend print button, the page is trying to get the print box but it gets closed all of a sudden and be in the same page itself in IE9. The same is fine for Google Chrome, Firefox and Safari. Please check the same. Thanks & Regards, Manjesh.")* was created by *[manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile")* Hi, When I click on the frontend print button, the page is trying to get the print box but it gets closed all of a sudden and be in the same page itself in IE9. The same is fine for Google Chrome, Firefox and Safari. Please check the same. Thanks & Regards, Manjesh. Last edit: 14 years 2 days ago by [manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcwNTE4LXNvbHZlZC1mcm9udGVuZC1pbnZvaWNlLXByaW50LWlzc3VlLWllOT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 3 weeks ago [\#70746](#70746) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Frontend Invoice Print Issue - IE9](/forum/2-general-talk-about-hikashop/70518-solved-frontend-invoice-print-issue-ie9#70746 "Hi, When I click on the frontend print button, the page is trying to get the print box but it gets closed all of a sudden and be in the same page itself in IE9. The same is fine for Google Chrome, Firefox and Safari. Please check the same. Thanks & Regards, Manjesh.")* Hi, We tried on our end and it's working on some websites and not on others with IE. It seems to be a timeout issue. Try to change the line: $js = "window.addEvent('domready', function() {window.focus();window.print();setTimeout(function(){try{ window.top.document.getElementById('sbox-window').close(); }catch(err){ window.top.SqueezeBox.close(); }}, 1000);});"; to: $js = "window.addEvent('domready', function() {setTimeout(function(){window.focus();window.print();setTimeout(function(){try{ window.top.document.getElementById('sbox-window').close(); }catch(err){ window.top.SqueezeBox.close(); }}, 1000);},1000);});"; and that should solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcwNTE4LXNvbHZlZC1mcm9udGVuZC1pbnZvaWNlLXByaW50LWlzc3VlLWllOT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile")** - [![manjeshmohan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile") Topic Author - [ Offline](/forum/user/9480-manjeshmohan) Less More - Posts: 83 - Thank you received: 1 - - - 14 years 3 weeks ago [\#70833](#70833) by [manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile") Replied by *[manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile")* on topic *[Re: Frontend Invoice Print Issue - IE9](/forum/2-general-talk-about-hikashop/70518-solved-frontend-invoice-print-issue-ie9#70833 "Hi, When I click on the frontend print button, the page is trying to get the print box but it gets closed all of a sudden and be in the same page itself in IE9. The same is fine for Google Chrome, Firefox and Safari. Please check the same. Thanks & Regards, Manjesh.")* Hi, Tried the same and found to be unsuccessful. ![:(](/media/kunena/emoticons/22.png ":(") When I tried to refresh the page, I'm getting the print window. I also tried to increase the value '1000', but of no use that the print window is not popping up just like in other browsers. Regards, Manjesh. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcwNTE4LXNvbHZlZC1mcm9udGVuZC1pbnZvaWNlLXByaW50LWlzc3VlLWllOT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 14 years 3 weeks ago [\#70967](#70967) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Frontend Invoice Print Issue - IE9](/forum/2-general-talk-about-hikashop/70518-solved-frontend-invoice-print-issue-ie9#70967 "Hi, When I click on the frontend print button, the page is trying to get the print box but it gets closed all of a sudden and be in the same page itself in IE9. The same is fine for Google Chrome, Firefox and Safari. Please check the same. Thanks & Regards, Manjesh.")* That modification has solved it on our end. We made the modification on our demo website and it's now working there for IE9. I forgot to say in my last message but that code modification should be done in the file components/com_hikashop/views/order/view.html.php The following user(s) said Thank You: [manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcwNTE4LXNvbHZlZC1mcm9udGVuZC1pbnZvaWNlLXByaW50LWlzc3VlLWllOT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile")** - [![manjeshmohan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile") Topic Author - [ Offline](/forum/user/9480-manjeshmohan) Less More - Posts: 83 - Thank you received: 1 - - - 14 years 3 weeks ago [\#71023](#71023) by [manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile") Replied by *[manjeshmohan](/forum/user/9480-manjeshmohan "View manjeshmohan's Profile")* on topic *[Re: Frontend Invoice Print Issue - IE9](/forum/2-general-talk-about-hikashop/70518-solved-frontend-invoice-print-issue-ie9#71023 "Hi, When I click on the frontend print button, the page is trying to get the print box but it gets closed all of a sudden and be in the same page itself in IE9. The same is fine for Google Chrome, Firefox and Safari. Please check the same. Thanks & Regards, Manjesh.")* Solved now. ![:)](/media/kunena/emoticons/3.png ":)") Thanks. I changed the same in the views->printcart, that's why it was not working out. Regards, Manjesh. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcwNTE4LXNvbHZlZC1mcm9udGVuZC1pbnZvaWNlLXByaW50LWlzc3VlLWllOT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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