[Skip to main content](#vessel-content) # Checkout not appearing ## - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") Topic Author - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 14 years 1 week ago [\#72034](#72034) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") *[Checkout not appearing](/forum/2-general-talk-about-hikashop/72034-checkout-not-appearing#72034 "Hello, I have just upgraded to Hikashop Business 1.6.0 the new version from the old. By doing that, the option to purchase 1 or 2 items is not appearing. The information on the product is there, but there is no longer a quantity option showing or an add to cart option showing. Please can you tell me how to correct this. Thanks, Kind regards,")* was created by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* Hello, I have just upgraded to Hikashop Business 1.6.0 the new version from the old. By doing that, the option to purchase 1 or 2 items is not appearing. The information on the product is there, but there is no longer a quantity option showing or an add to cart option showing. Please can you tell me how to correct this. Thanks, Kind regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDM0LWNoZWNrb3V0LW5vdC1hcHBlYXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 1 week ago [\#72101](#72101) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Checkout not appearing](/forum/2-general-talk-about-hikashop/72034-checkout-not-appearing#72101 "Hello, I have just upgraded to Hikashop Business 1.6.0 the new version from the old. By doing that, the option to purchase 1 or 2 items is not appearing. The information on the product is there, but there is no longer a quantity option showing or an add to cart option showing. Please can you tell me how to correct this. Thanks, Kind regards,")* Hi, In Configuration > Display, select the "yes" option again for "Display add to cart button" option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDM0LWNoZWNrb3V0LW5vdC1hcHBlYXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") Topic Author - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 14 years 1 week ago [\#72106](#72106) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Re: Checkout not appearing](/forum/2-general-talk-about-hikashop/72034-checkout-not-appearing#72106 "Hello, I have just upgraded to Hikashop Business 1.6.0 the new version from the old. By doing that, the option to purchase 1 or 2 items is not appearing. The information on the product is there, but there is no longer a quantity option showing or an add to cart option showing. Please can you tell me how to correct this. Thanks, Kind regards,")* That works, thank you. Sorry for sending a lot of queries today, but am struggling a bit. Thank you for your assistance and patience. Kind regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDM0LWNoZWNrb3V0LW5vdC1hcHBlYXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") Topic Author - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 12 years 11 months ago [\#134722](#134722) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Re: Checkout not appearing](/forum/2-general-talk-about-hikashop/72034-checkout-not-appearing#134722 "Hello, I have just upgraded to Hikashop Business 1.6.0 the new version from the old. By doing that, the option to purchase 1 or 2 items is not appearing. The information on the product is there, but there is no longer a quantity option showing or an add to cart option showing. Please can you tell me how to correct this. Thanks, Kind regards,")* Hi, I have just started to get a problem in that once I complete the checkout process the final page where it says "Thank you for your purchase" is not loading anymore. I just get a blank page and the the url [ www.victoriafallsleather.com/index.php/c...ep-4.html?Itemid=119](http://www.victoriafallsleather.com/index.php/component/hikashop/checkout/step/step-4.html?Itemid=119). The test order is going through, just the final page confirming is not loading. If I refresh the page after five minutes it goes back one step and loads the previous part of the checkout process and if I try to complete it again the blank page appears. This started happening last week, but as I was in Africa, I thought it might be something to do with slow internet connection, but I am now back in UK and it is still not loading. I have tried to correct it, but not resolving the issue. Please can you advise? Many thanks, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDM0LWNoZWNrb3V0LW5vdC1hcHBlYXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago [\#134763](#134763) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Checkout not appearing](/forum/2-general-talk-about-hikashop/72034-checkout-not-appearing#134763 "Hello, I have just upgraded to Hikashop Business 1.6.0 the new version from the old. By doing that, the option to purchase 1 or 2 items is not appearing. The information on the product is there, but there is no longer a quantity option showing or an add to cart option showing. Please can you tell me how to correct this. Thanks, Kind regards,")* Hi, Can you show me how did your configured your checkout workflow ("*Hikashop->System->Configuration->Checkout*") through some screenshots ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDM0LWNoZWNrb3V0LW5vdC1hcHBlYXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") Topic Author - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 12 years 11 months ago [\#134910](#134910) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Checkout not appearing](/forum/2-general-talk-about-hikashop/72034-checkout-not-appearing#134910 "Hello, I have just upgraded to Hikashop Business 1.6.0 the new version from the old. By doing that, the option to purchase 1 or 2 items is not appearing. The information on the product is there, but there is no longer a quantity option showing or an add to cart option showing. Please can you tell me how to correct this. Thanks, Kind regards,")* Here are the screen shots of what you asked for. I am going to try reinstalling hikashop and see if that works meanwhile. I am sure I have just done something stupid by mistake. Kind regards - [ ![h9354ce2.png](/forum/attachment/14073) ](/forum/attachment/14073 "h9354ce2.png") [ ](/forum/attachment/14073?download=1 "h9354ce2.png") - [ ![h799d78b.png](/forum/attachment/14074) ](/forum/attachment/14074 "h799d78b.png") [ ](/forum/attachment/14074?download=1 "h799d78b.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDM0LWNoZWNrb3V0LW5vdC1hcHBlYXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") Topic Author - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 12 years 11 months ago [\#134921](#134921) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Checkout not appearing](/forum/2-general-talk-about-hikashop/72034-checkout-not-appearing#134921 "Hello, I have just upgraded to Hikashop Business 1.6.0 the new version from the old. By doing that, the option to purchase 1 or 2 items is not appearing. The information on the product is there, but there is no longer a quantity option showing or an add to cart option showing. Please can you tell me how to correct this. Thanks, Kind regards,")* Hello, I reinstalled Hikashop 2.2.2 and it now works. Obviously, I had done something I shouldn't have. Thank you for your time. Kind regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDM0LWNoZWNrb3V0LW5vdC1hcHBlYXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 11 months ago [\#134980](#134980) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Checkout not appearing](/forum/2-general-talk-about-hikashop/72034-checkout-not-appearing#134980 "Hello, I have just upgraded to Hikashop Business 1.6.0 the new version from the old. By doing that, the option to purchase 1 or 2 items is not appearing. The information on the product is there, but there is no longer a quantity option showing or an add to cart option showing. Please can you tell me how to correct this. Thanks, Kind regards,")* Hi, Happy to see that your problem is solved. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDM0LWNoZWNrb3V0LW5vdC1hcHBlYXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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