[Skip to main content](#vessel-content) # Error Message Could not instantiate mail function. ## - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") Topic Author - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 14 years 2 weeks ago [\#72093](#72093) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") *[Error Message Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/72093-error-message-could-not-instantiate-mail-function#72093 "hello, 1.This error message; Could not instantiate mail function is coming up now when I get to the end of the check in process. Please advise how I can get the email to work. Thanks, Kind regards")* was created by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* hello, 1.This error message; *Could not instantiate mail function* is coming up now when I get to the end of the check in process. Please advise how I can get the email to work. Thanks, Kind regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDkzLWVycm9yLW1lc3NhZ2UtY291bGQtbm90LWluc3RhbnRpYXRlLW1haWwtZnVuY3Rpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 2 weeks ago [\#72278](#72278) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Error Message Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/72093-error-message-could-not-instantiate-mail-function#72278 "hello, 1.This error message; Could not instantiate mail function is coming up now when I get to the end of the check in process. Please advise how I can get the email to work. Thanks, Kind regards")* Hi, Our email system is based on Joomla, you can change your mail settings in Joomla > Global Configuration > System > Mail. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDkzLWVycm9yLW1lc3NhZ2UtY291bGQtbm90LWluc3RhbnRpYXRlLW1haWwtZnVuY3Rpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")** - [![Hodgebw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2167-hodgebw "View Hodgebw's Profile") Topic Author - [ Offline](/forum/user/2167-hodgebw) Less More - Posts: 105 - Thank you received: 0 - - 14 years 2 weeks ago [\#72285](#72285) by [Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile") Replied by *[Hodgebw](/forum/user/2167-hodgebw "View Hodgebw's Profile")* on topic *[Re: Error Message Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/72093-error-message-could-not-instantiate-mail-function#72285 "hello, 1.This error message; Could not instantiate mail function is coming up now when I get to the end of the check in process. Please advise how I can get the email to work. Thanks, Kind regards")* I am working in Joomla. It was working and then suddenly stopped working and came up with that error message without us changing any email address or anything on the system. It is something in Hikashop as other email notifications are working. Please advise. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDkzLWVycm9yLW1lc3NhZ2UtY291bGQtbm90LWluc3RhbnRpYXRlLW1haWwtZnVuY3Rpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 14 years 2 weeks ago [\#72296](#72296) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Error Message Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/72093-error-message-could-not-instantiate-mail-function#72296 "hello, 1.This error message; Could not instantiate mail function is coming up now when I get to the end of the check in process. Please advise how I can get the email to work. Thanks, Kind regards")* All the options for the email in HikaShop are in HikaShop > Configuration > E-mail. Do you have edited a mail in HikaShop > System > Mail ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDkzLWVycm9yLW1lc3NhZ2UtY291bGQtbm90LWluc3RhbnRpYXRlLW1haWwtZnVuY3Rpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sarawhite](/forum/user/6287-sarawhite "View sarawhite's Profile")** - [![sarawhite's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6287-sarawhite "View sarawhite's Profile") - [ Offline](/forum/user/6287-sarawhite) Less More - Posts: 44 - Thank you received: 1 - - 13 years 11 months ago - 13 years 11 months ago [\#81306](#81306) by [sarawhite](/forum/user/6287-sarawhite "View sarawhite's Profile") Replied by *[sarawhite](/forum/user/6287-sarawhite "View sarawhite's Profile")* on topic *[Error Message Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/72093-error-message-could-not-instantiate-mail-function#81306 "hello, 1.This error message; Could not instantiate mail function is coming up now when I get to the end of the check in process. Please advise how I can get the email to work. Thanks, Kind regards")* I have the same problem. All of a sudden it stopped working. I have updated to the latest version of Hikashop in the hope this would resolve it. No avail. I am using Joomla 2.5.8. I am using PHP mail in Joomla configuration and I am on Crazydomains. I have not done any editing in the Hikashop email section. Last edit: 13 years 11 months ago by [sarawhite](/forum/user/6287-sarawhite "View sarawhite's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDkzLWVycm9yLW1lc3NhZ2UtY291bGQtbm90LWluc3RhbnRpYXRlLW1haWwtZnVuY3Rpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#81367](#81367) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Error Message Could not instantiate mail function.](/forum/2-general-talk-about-hikashop/72093-error-message-could-not-instantiate-mail-function#81367 "hello, 1.This error message; Could not instantiate mail function is coming up now when I get to the end of the check in process. Please advise how I can get the email to work. Thanks, Kind regards")* Are you able to send other emails from Joomla ? e.g account creation ? We are using the Joomla email system, so if the mails are sent from Joomla, they should be sent from HikaShop too. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzcyMDkzLWVycm9yLW1lc3NhZ2UtY291bGQtbm90LWluc3RhbnRpYXRlLW1haWwtZnVuY3Rpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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