[Skip to main content](#vessel-content) # Registration Email Notification ## - **[OhWell63](/forum/user/8010-ohwell63 "View OhWell63's Profile")** - [![OhWell63's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8010.JPG)](/forum/user/8010-ohwell63 "View OhWell63's Profile") Topic Author - [ Offline](/forum/user/8010-ohwell63) Less More - Posts: 10 - Thank you received: 1 - - - - 14 years 2 days ago [\#73516](#73516) by [OhWell63](/forum/user/8010-ohwell63 "View OhWell63's Profile") *[Registration Email Notification](/forum/2-general-talk-about-hikashop/73516-registration-email-notification#73516 "Hello, I have an issue the about "Subject". I have customers that are complaining that they do not get their confirmation email from my site when creating a new account. The odd thing is this does not happen to every person who creates a new account (registers). As a result the customer cannot click the verification link to finalize the registration and login using his or her login and password credentials. Any thought to why this happens. My concern is I am losing orders because the customer waits and waits for the confirmation email. I need a reply ASAP. Thanks, OhWell63")* was created by *[OhWell63](/forum/user/8010-ohwell63 "View OhWell63's Profile")* Hello, I have an issue the about "Subject". I have customers that are complaining that they do not get their confirmation email from my site when creating a new account. The odd thing is this does not happen to every person who creates a new account (registers). As a result the customer cannot click the verification link to finalize the registration and login using his or her login and password credentials. Any thought to why this happens. My concern is I am losing orders because the customer waits and waits for the confirmation email. I need a reply ASAP. Thanks, OhWell63 --- Paul Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczNTE2LXJlZ2lzdHJhdGlvbi1lbWFpbC1ub3RpZmljYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[rodfarrell](/forum/user/5859-rodfarrell "View rodfarrell's Profile")** - [![rodfarrell's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5859-rodfarrell "View rodfarrell's Profile") - [ Offline](/forum/user/5859-rodfarrell) Less More - Posts: 259 - Thank you received: 22 - - 14 years 2 days ago [\#73517](#73517) by [rodfarrell](/forum/user/5859-rodfarrell "View rodfarrell's Profile") Replied by *[rodfarrell](/forum/user/5859-rodfarrell "View rodfarrell's Profile")* on topic *[Re: Registration Email Notification](/forum/2-general-talk-about-hikashop/73516-registration-email-notification#73517 "Hello, I have an issue the about "Subject". I have customers that are complaining that they do not get their confirmation email from my site when creating a new account. The odd thing is this does not happen to every person who creates a new account (registers). As a result the customer cannot click the verification link to finalize the registration and login using his or her login and password credentials. Any thought to why this happens. My concern is I am losing orders because the customer waits and waits for the confirmation email. I need a reply ASAP. Thanks, OhWell63")* Look to see if there is a common theme such as mostly hotmail accounts. It may be that the spam filter settings in those email accounts are too high or your site email needs to be added to their white list. A bit out of your control but you might need to advise them what the site email is and suggest they add it to their white list or allowed list to ensure they get site emails. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczNTE2LXJlZ2lzdHJhdGlvbi1lbWFpbC1ub3RpZmljYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 14 years 1 day ago [\#73713](#73713) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Registration Email Notification](/forum/2-general-talk-about-hikashop/73516-registration-email-notification#73713 "Hello, I have an issue the about "Subject". I have customers that are complaining that they do not get their confirmation email from my site when creating a new account. The odd thing is this does not happen to every person who creates a new account (registers). As a result the customer cannot click the verification link to finalize the registration and login using his or her login and password credentials. Any thought to why this happens. My concern is I am losing orders because the customer waits and waits for the confirmation email. I need a reply ASAP. Thanks, OhWell63")* Hi, If it works for some and not others, it's indeed not a problem in HikaShop. It could be that your emails are flagged as spam emails by some email servers. You should check that your email server is not blacklisted, and if possible, configure SPF and sender id. More information on all that can be found here: [ www.acyba.com/en/support/documentation/108-acymailing-spam.html](http://www.acyba.com/en/support/documentation/108-acymailing-spam.html) But you should contact your hosting provider so that they can help you understand why some of your emails don't arrive to their destination. You could also simply deactivate the user account activation email in the options of the user manager to circumvent the problem, at least temporarily. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczNTE2LXJlZ2lzdHJhdGlvbi1lbWFpbC1ub3RpZmljYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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