[Skip to main content](#vessel-content) # Can not add or edit new shipping address ## - **[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")** - [![inchkape's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9413-inchkape "View inchkape's Profile") Topic Author - [ Offline](/forum/user/9413-inchkape) Less More- Posts: 16 - Thank you received: 1 - - 13 years 11 months ago [\#73942](#73942) by [inchkape](/forum/user/9413-inchkape "View inchkape's Profile") *[Can not add or edit new shipping address](/forum/2-general-talk-about-hikashop/73942-can-not-add-or-edit-new-shipping-address#73942 "if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un...")* was created by *[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")* if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un selecting "use same shipping address as billing address" I see the billing and a button to click so as to edit. If I click the edit button, the screen dims and the process freezes. Hitting the back button aborts the checkout process and takes me back to the product add to cart page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczOTQyLWNhbi1ub3QtYWRkLW9yLWVkaXQtbmV3LXNoaXBwaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More- Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#74116](#74116) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Can not add or edit new shipping address](/forum/2-general-talk-about-hikashop/73942-can-not-add-or-edit-new-shipping-address#74116 "if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un...")* Hi, I think that you have a javascript error, maybe due to your template or another component. Can you give us a link to your website, so we can see if there is an error. Try to install the plugin "jquery easy", maybe it can solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczOTQyLWNhbi1ub3QtYWRkLW9yLWVkaXQtbmV3LXNoaXBwaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")** - [![inchkape's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9413-inchkape "View inchkape's Profile") Topic Author - [ Offline](/forum/user/9413-inchkape) Less More- Posts: 16 - Thank you received: 1 - - 13 years 11 months ago [\#74122](#74122) by [inchkape](/forum/user/9413-inchkape "View inchkape's Profile") Replied by *[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")* on topic *[Re: Can not add or edit new shipping address](/forum/2-general-talk-about-hikashop/73942-can-not-add-or-edit-new-shipping-address#74122 "if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un...")* Hello Xavier, [ www.avalanchesports.ch](http://www.avalanchesports.ch) is the website, regards, Kevin Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczOTQyLWNhbi1ub3QtYWRkLW9yLWVkaXQtbmV3LXNoaXBwaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More- Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago - 13 years 11 months ago [\#74128](#74128) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Can not add or edit new shipping address](/forum/2-general-talk-about-hikashop/73942-can-not-add-or-edit-new-shipping-address#74128 "if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un...")* There is a JavaScript problem, I think it's due to the component K2. Can you try to use "jQuery Easy" ? Warning: Spoiler! En effet il y a un problème JavaScript, sûrement causé par une incompatibilité avec le composant K2. Pouvez vous essayer d'utiliser "jQuery Easy" ? Last edit: 13 years 11 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczOTQyLWNhbi1ub3QtYWRkLW9yLWVkaXQtbmV3LXNoaXBwaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")** - [![inchkape's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9413-inchkape "View inchkape's Profile") Topic Author - [ Offline](/forum/user/9413-inchkape) Less More- Posts: 16 - Thank you received: 1 - - 13 years 11 months ago [\#74135](#74135) by [inchkape](/forum/user/9413-inchkape "View inchkape's Profile") Replied by *[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")* on topic *[Re: Can not add or edit new shipping address](/forum/2-general-talk-about-hikashop/73942-can-not-add-or-edit-new-shipping-address#74135 "if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un...")* Ok, I have absolutely no idea how to use jquery, but instead could I simply remove K2? It came with the joomla install and I've never used it ...what do you think? Kevin Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczOTQyLWNhbi1ub3QtYWRkLW9yLWVkaXQtbmV3LXNoaXBwaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More- Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#74138](#74138) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Can not add or edit new shipping address](/forum/2-general-talk-about-hikashop/73942-can-not-add-or-edit-new-shipping-address#74138 "if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un...")* Yes you can try to disable this component. Else here is the link to jQuery Easy: [ Link](http://extensions.joomla.org/extensions/core-enhancements/performance/jquery-scripts/18327?qh=YToxMTp7aTowO3M6NjoianF1ZXJ5IjtpOjE7czo3OiInanF1ZXJ5IjtpOjI7czozMjoiJ2pxdWVyeScsJ2pxdWVyeXVpJywnanF1ZXJ5Zm9ybSciO2k6MztzOjk6IidqcXVlcnknLCI7aTo0O3M6ODoiJ2pxdWVyeSciO2k6NTtzOjc6ImpxdWVyeSciO2k6NjtzOjQ6ImVhc3kiO2k6NztzOjU6IidlYXN5IjtpOjg7czo4OiJlYXNpbmVzcyI7aTo5O3M6NzoiZWFzaWVseSI7aToxMDtzOjExOiJqcXVlcnkgZWFzeSI7fQ%3D%3D) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczOTQyLWNhbi1ub3QtYWRkLW9yLWVkaXQtbmV3LXNoaXBwaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")** - [![inchkape's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9413-inchkape "View inchkape's Profile") Topic Author - [ Offline](/forum/user/9413-inchkape) Less More- Posts: 16 - Thank you received: 1 - - 13 years 11 months ago [\#74485](#74485) by [inchkape](/forum/user/9413-inchkape "View inchkape's Profile") Replied by *[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")* on topic *[Re: Can not add or edit new shipping address](/forum/2-general-talk-about-hikashop/73942-can-not-add-or-edit-new-shipping-address#74485 "if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un...")* Hi Xavier, thank you for your efforts here. Concerning my javascript conflict problem, this goes beyond my small amateur experience with web pages. Do you know of any competent professionals that could be mandated to solve this problem for me? Regards, Kevin Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczOTQyLWNhbi1ub3QtYWRkLW9yLWVkaXQtbmV3LXNoaXBwaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More- Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#74536](#74536) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Re: Can not add or edit new shipping address](/forum/2-general-talk-about-hikashop/73942-can-not-add-or-edit-new-shipping-address#74536 "if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un...")* Hi, The problem come from a problem with the modal function of Joomla, it's not related on HikaShop. I suggest you to post your problem on the Joomla Forum. You can try this link where you want on your website (in an article if you want) and you will see that nothing appear too. Code: <a title="popup" class="modal" rel="{handler: 'iframe', size: {x: 760, y: 480}}" href="http://www.avalanchesports.ch/">Modal POPUP</a> The following user(s) said Thank You: [inchkape](/forum/user/9413-inchkape "View inchkape's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczOTQyLWNhbi1ub3QtYWRkLW9yLWVkaXQtbmV3LXNoaXBwaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")** - [![inchkape's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9413-inchkape "View inchkape's Profile") Topic Author - [ Offline](/forum/user/9413-inchkape) Less More- Posts: 16 - Thank you received: 1 - - 13 years 11 months ago [\#74811](#74811) by [inchkape](/forum/user/9413-inchkape "View inchkape's Profile") Replied by *[inchkape](/forum/user/9413-inchkape "View inchkape's Profile")* on topic *[Re: Can not add or edit new shipping address](/forum/2-general-talk-about-hikashop/73942-can-not-add-or-edit-new-shipping-address#74811 "if I add a product to the cart then proceed to checkout, the checkout process works fine if i accept the same shipping address as the billing address. If I try to change the shipping address by un...")* SOLVED For any who have the same problem: Xavier was perfectly right that there is a javascript conflict. I, however am an amateur webmaster building my own business website on a very low budget. I don't have the competences to resolve the conflict. I don't have the funds to pay someone to fix it (unless i have a low fixed amount to pay). So, my solution was to disable components and try the address edit until I found which caused the problem: I use a template called grid2 from Joomlabamboo. This was the culprit. So I am applying a different template to the hikashop part and it works fine. Thanks Xavier The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzczOTQyLWNhbi1ub3QtYWRkLW9yLWVkaXQtbmV3LXNoaXBwaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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