[Skip to main content](#vessel-content) # AUPost Plugin not loading on some detsinations ## - **[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")** - [![netpastor's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9934-netpastor "View netpastor's Profile") Topic Author - [ Offline](/forum/user/9934-netpastor) Less More - Posts: 55 - Thank you received: 3 - - 13 years 11 months ago - 13 years 11 months ago [\#80775](#80775) by [netpastor](/forum/user/9934-netpastor "View netpastor's Profile") Replied by *[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")* on topic *[AUPost Plugin not loading on some detsinations](/forum/2-general-talk-about-hikashop/75653-aupost-plugin-not-loading-on-some-detsinations?start=20#80775 "Hi Have had a few orders where the shipping has not been added at all on checking - no zones set, products have weight Mimiced one of the failed shipping orders; and it was a Canadian Postcode of E2E 4L6 and surprise - if no postcode is entered for the address (blank) the shippijng plugin is triggered, but with the postcode in it the shipping is not loaded at all; but if I remove the space form the postcode the plugin works. My guess is that maybe the space in the postcvode is causing the plugin to barf / fail. Ianb")* PS this template, based on rockettheme Fresco has system messages turned on to display now in the content-top-a position (was drawer previously) this shows the error message now; but still allows the user to proceed to checkout without shipping ian Last edit: 13 years 11 months ago by [netpastor](/forum/user/9934-netpastor "View netpastor's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc1NjUzLWF1cG9zdC1wbHVnaW4tbm90LWxvYWRpbmctb24tc29tZS1kZXRzaW5hdGlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 11 months ago - 13 years 11 months ago [\#80872](#80872) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[AUPost Plugin not loading on some detsinations](/forum/2-general-talk-about-hikashop/75653-aupost-plugin-not-loading-on-some-detsinations?start=20#80872 "Hi Have had a few orders where the shipping has not been added at all on checking - no zones set, products have weight Mimiced one of the failed shipping orders; and it was a Canadian Postcode of E2E 4L6 and surprise - if no postcode is entered for the address (blank) the shippijng plugin is triggered, but with the postcode in it the shipping is not loaded at all; but if I remove the space form the postcode the plugin works. My guess is that maybe the space in the postcvode is causing the plugin to barf / fail. Ianb")* Hi, I can't access to your back-end anymore and I get a "**You have been blocked by the firewall - please contact admin**" error message. Last edit: 13 years 11 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc1NjUzLWF1cG9zdC1wbHVnaW4tbm90LWxvYWRpbmctb24tc29tZS1kZXRzaW5hdGlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")** - [![netpastor's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9934-netpastor "View netpastor's Profile") Topic Author - [ Offline](/forum/user/9934-netpastor) Less More - Posts: 55 - Thank you received: 3 - - 13 years 11 months ago [\#80919](#80919) by [netpastor](/forum/user/9934-netpastor "View netpastor's Profile") Replied by *[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")* on topic *[AUPost Plugin not loading on some detsinations](/forum/2-general-talk-about-hikashop/75653-aupost-plugin-not-loading-on-some-detsinations?start=20#80919 "Hi Have had a few orders where the shipping has not been added at all on checking - no zones set, products have weight Mimiced one of the failed shipping orders; and it was a Canadian Postcode of E2E 4L6 and surprise - if no postcode is entered for the address (blank) the shippijng plugin is triggered, but with the postcode in it the shipping is not loaded at all; but if I remove the space form the postcode the plugin works. My guess is that maybe the space in the postcvode is causing the plugin to barf / fail. Ianb")* unblocked now Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc1NjUzLWF1cG9zdC1wbHVnaW4tbm90LWxvYWRpbmctb24tc29tZS1kZXRzaW5hdGlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")** - [![netpastor's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9934-netpastor "View netpastor's Profile") Topic Author - [ Offline](/forum/user/9934-netpastor) Less More - Posts: 55 - Thank you received: 3 - - 13 years 11 months ago [\#81506](#81506) by [netpastor](/forum/user/9934-netpastor "View netpastor's Profile") Replied by *[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")* on topic *[AUPost Plugin not loading on some detsinations](/forum/2-general-talk-about-hikashop/75653-aupost-plugin-not-loading-on-some-detsinations?start=20#81506 "Hi Have had a few orders where the shipping has not been added at all on checking - no zones set, products have weight Mimiced one of the failed shipping orders; and it was a Canadian Postcode of E2E 4L6 and surprise - if no postcode is entered for the address (blank) the shippijng plugin is triggered, but with the postcode in it the shipping is not loaded at all; but if I remove the space form the postcode the plugin works. My guess is that maybe the space in the postcvode is causing the plugin to barf / fail. Ianb")* Hi Mohamed, I unblocked you the other day; wondering if you have had a chance to investigate again as yet? Ian Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc1NjUzLWF1cG9zdC1wbHVnaW4tbm90LWxvYWRpbmctb24tc29tZS1kZXRzaW5hdGlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 10 months ago - 13 years 10 months ago [\#83454](#83454) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[AUPost Plugin not loading on some detsinations](/forum/2-general-talk-about-hikashop/75653-aupost-plugin-not-loading-on-some-detsinations?start=20#83454 "Hi Have had a few orders where the shipping has not been added at all on checking - no zones set, products have weight Mimiced one of the failed shipping orders; and it was a Canadian Postcode of E2E 4L6 and surprise - if no postcode is entered for the address (blank) the shippijng plugin is triggered, but with the postcode in it the shipping is not loaded at all; but if I remove the space form the postcode the plugin works. My guess is that maybe the space in the postcvode is causing the plugin to barf / fail. Ianb")* Hi Ian, I took a look again at your website and have set the "Force shipping regardless of weight" option to **YES**, then both the shipping address fields are displaying and the error message are showing ![:)](/media/kunena/emoticons/3.png ":)"). - [ ![shippingOK.png](/forum/attachment/7745) ](/forum/attachment/7745 "shippingOK.png") [ ](/forum/attachment/7745?download=1 "shippingOK.png") Last edit: 13 years 10 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). The following user(s) said Thank You: [netpastor](/forum/user/9934-netpastor "View netpastor's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc1NjUzLWF1cG9zdC1wbHVnaW4tbm90LWxvYWRpbmctb24tc29tZS1kZXRzaW5hdGlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")** - [![netpastor's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9934-netpastor "View netpastor's Profile") Topic Author - [ Offline](/forum/user/9934-netpastor) Less More - Posts: 55 - Thank you received: 3 - - 13 years 10 months ago [\#83486](#83486) by [netpastor](/forum/user/9934-netpastor "View netpastor's Profile") Replied by *[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")* on topic *[AUPost Plugin not loading on some detsinations](/forum/2-general-talk-about-hikashop/75653-aupost-plugin-not-loading-on-some-detsinations?start=20#83486 "Hi Have had a few orders where the shipping has not been added at all on checking - no zones set, products have weight Mimiced one of the failed shipping orders; and it was a Canadian Postcode of E2E 4L6 and surprise - if no postcode is entered for the address (blank) the shippijng plugin is triggered, but with the postcode in it the shipping is not loaded at all; but if I remove the space form the postcode the plugin works. My guess is that maybe the space in the postcvode is causing the plugin to barf / fail. Ianb")* However; I think this is an error, as it will force products that have no shipping (eg orders that are only mp3s) to impose a value for shipping. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc1NjUzLWF1cG9zdC1wbHVnaW4tbm90LWxvYWRpbmctb24tc29tZS1kZXRzaW5hdGlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")** - [![netpastor's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9934-netpastor "View netpastor's Profile") Topic Author - [ Offline](/forum/user/9934-netpastor) Less More - Posts: 55 - Thank you received: 3 - - 13 years 10 months ago [\#83676](#83676) by [netpastor](/forum/user/9934-netpastor "View netpastor's Profile") Replied by *[netpastor](/forum/user/9934-netpastor "View netpastor's Profile")* on topic *[AUPost Plugin not loading on some detsinations](/forum/2-general-talk-about-hikashop/75653-aupost-plugin-not-loading-on-some-detsinations?start=20#83676 "Hi Have had a few orders where the shipping has not been added at all on checking - no zones set, products have weight Mimiced one of the failed shipping orders; and it was a Canadian Postcode of E2E 4L6 and surprise - if no postcode is entered for the address (blank) the shippijng plugin is triggered, but with the postcode in it the shipping is not loaded at all; but if I remove the space form the postcode the plugin works. My guess is that maybe the space in the postcvode is causing the plugin to barf / fail. Ianb")* This customer notified me today that the default Joomla template was what was showing on their site On investigation, the default template had been made Beez2, and I think that this chnage was made when Hikashop were working on the site. Rectified now (the correct template was applied to some areas of the site) So - as before, I think the change recently made above now means that shipping is charged on items like freight free mp3 downloads My opinion is that the easiest way to solve this is to sanitise the Postcode field so that when an Australian destination is chosen that the field can only have 4 digits between 0000 and 9999 (or even narrower as Au postcodes start at 1xxx and go to 8xxx I think) That then removes the potential for not triggering the Auspost plugin when it is needed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc1NjUzLWF1cG9zdC1wbHVnaW4tbm90LWxvYWRpbmctb24tc29tZS1kZXRzaW5hdGlvbnM/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.097 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)