[Skip to main content](#vessel-content) # Error: "Could not instantiate mail function" ## - **[chrisclemesltd](/forum/user/9701-chrisclemesltd "View chrisclemesltd's Profile")** - [![chrisclemesltd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9701-chrisclemesltd "View chrisclemesltd's Profile") Topic Author - [ Offline](/forum/user/9701-chrisclemesltd) Less More - Posts: 12 - Thank you received: 0 - - 13 years 11 months ago [\#76133](#76133) by [chrisclemesltd](/forum/user/9701-chrisclemesltd "View chrisclemesltd's Profile") *[Error: "Could not instantiate mail function"](/forum/2-general-talk-about-hikashop/75730-error-could-not-instantiate-mail-function#76133 "Hello I have attached a screenshot from the checkout on my site. I get the error when I tried typing in my old username and also when I tried to register a new account. Any idea what may be going on here?")* was created by *[chrisclemesltd](/forum/user/9701-chrisclemesltd "View chrisclemesltd's Profile")* Hello I have attached a screenshot from the checkout on my site. I get the error when I tried typing in my old username and also when I tried to register a new account. Any idea what may be going on here? - [ ![Could_not_instantiate_mail_function.JPG](/forum/attachment/6894) ](/forum/attachment/6894 "...l_function.JPG") [ ](/forum/attachment/6894?download=1 "...l_function.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc1NzMwLWVycm9yLWNvdWxkLW5vdC1pbnN0YW50aWF0ZS1tYWlsLWZ1bmN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 11 months ago [\#76195](#76195) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error: "Could not instantiate mail function"](/forum/2-general-talk-about-hikashop/75730-error-could-not-instantiate-mail-function#76195 "Hello I have attached a screenshot from the checkout on my site. I get the error when I tried typing in my old username and also when I tried to register a new account. Any idea what may be going on here?")* Hi, HikaShop use the Joomla Mail system to send emails. Your website is configure to use "php mail function" to send email but this function could be forbidden on some web hosting. Please configure the Joomla options in order to use another mail system (smtp, sendmail) and check with you web hosting. This option is a Joomla option in : (menu) Site > (menu item) Global Configuration > (tab) Server > (zone) Mail Settings > (option) Mailer Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [chrisclemesltd](/forum/user/9701-chrisclemesltd "View chrisclemesltd's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc1NzMwLWVycm9yLWNvdWxkLW5vdC1pbnN0YW50aWF0ZS1tYWlsLWZ1bmN0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.131 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)