[Skip to main content](#vessel-content) # Coupon Code Doesn't Show Immediately in Cart ## - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#78690](#78690) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#78690 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* was created by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* My customers are experiencing an issue with entering coupon codes. Here's what they see: 1. Customer enters site and adds items to purchase 2. Customer proceeds to checkout 3. Customer logs in 4. Customer enters shipping preference, method of payment and enters coupon code (payment\_shipping\_coupon step) 5. Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry 6. Customer navigates to another page on site 7. Customer proceeds to checkout and upon entering the payment\_shipping\_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 11 months ago [\#78719](#78719) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#78719 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, Can you give me a link to your web site then I'll maybe be able understand what is happening ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#78818](#78818) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Replied by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#78818 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* I apologize I didn't provide the website. It's [ canvaspet.com](http://canvaspet.com) and our items are under the menu named "Stuff". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 11 months ago [\#78888](#78888) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#78888 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, Without an account and a coupon code we can't test it. Are you sure that your coupon code is valid ? Does your template display the "joomla application messages correctly ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#78899](#78899) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Replied by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#78899 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Yes, all codes are valid. Per description earlier, you can make a code work: - Customer enters site and adds items to purchase - Customer proceeds to checkout - Customer logs in - Customer enters shipping preference, method of payment and enters coupon code (payment\_shipping\_coupon step) - Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry - Customer navigates to another page on site - Customer proceeds to checkout and upon entering the payment\_shipping\_coupon step, sees the coupon applied As to a user profile, feel free to create a user during the checkout process and use the code HikashopTest . Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#78947](#78947) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#78947 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, It's maybe a cache issue, try to disable the Joomla cache, and to clear it. And try again to see if it's working better or not. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#79051](#79051) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Replied by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#79051 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Xavier, Thank you for the note. However, we already have Joomla CACHE disabled. I confirmed this and ran the test again. We still have the same issue. What else could be causing this? Arash Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 11 months ago [\#79408](#79408) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#79408 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, I saw that the test account that we have create does not work anymore. Would it be possible to have a test account in your website in order to make test and check your configuration ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#79894](#79894) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Replied by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#79894 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* I show Xavier account still active. I reset the password to hikashop. Please try again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#79977](#79977) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#79977 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, The first try was working fine, the coupon was added with success. But for the other try, it's not added in the cart. It's maybe due to the restriction applied on the coupon, could you give us a screenshot of your coupon configuration, and a backend access ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#80091](#80091) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Replied by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#80091 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* See attached for a screenshot. What type of backend access would you like? [ ![Hikashop_discout.png](/forum/attachment/7327) ](/forum/attachment/7327 "...op_discout.png") - [ ![Hikashop_discout.png](/forum/attachment/7327) ](/forum/attachment/7327 "...op_discout.png") [ ](/forum/attachment/7327?download=1 "...op_discout.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#80189](#80189) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#80189 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, An access which allow us to access all the HikaShop configuration. you can send it by pm. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#80951](#80951) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Replied by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#80951 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* You mentioned sending it "by pm." Do you mean by evening or via another medium like email? If you're asking me to send it via another medium, can you provide specifics on how to contact you/send it to you? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 11 months ago [\#81021](#81021) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#81021 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, We have an account for Xavier but this account does not have access to your backend. So we can't check your configuration and fix your problem. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#81146](#81146) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Replied by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#81146 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* You should now have access via /administrator/index.php Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#81147](#81147) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Replied by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#81147 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Please let me know when you're done so that I can revert the access. Also, please inform me what changes were made so that we can record this for future reference. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 11 months ago [\#81472](#81472) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#81472 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, I have made more tests and we changed nothing. There are some troubles with the USPS plugin which could block the checkout workflow. That's why you may require to validate twice the first step and that's why the coupon code is not read. We have to make other tests on local website and tried to reproduce your problem. For the moment, I can't reproduce it. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 11 months ago [\#81735](#81735) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#81735 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, By changing a little your checkout workflow, the coupon code now works great. I am still investigating on my local website without reproduce the bug. So I still looking at your configuration, looking for the option or the plugin which would made the difference. But your coupon is working fine in your website ![:)](/media/kunena/emoticons/3.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")** - [![arashsayadi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Topic Author - [ Offline](/forum/user/2788-arashsayadi) Less More - Posts: 36 - Thank you received: 0 - - 13 years 11 months ago [\#81746](#81746) by [arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile") Replied by *[arashsayadi](/forum/user/2788-arashsayadi "View arashsayadi's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#81746 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Thank you for the update. I just tried it and it doesn't work. Were you logged in when you tried the code? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 11 months ago [\#81751](#81751) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Coupon Code Doesn't Show Immediately in Cart](/forum/2-general-talk-about-hikashop/76145-coupon-code-doesnt-show-immediately-in-cart#81751 "My customers are experiencing an issue with entering coupon codes. Here's what they see: * Customer enters site and adds items to purchase * Customer proceeds to checkout * Customer logs in * Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step) * Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry * Customer navigates to another page on site * Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied Why isn't the coupon showing up on the first try (step 5 above)?")* Hi, Yes I was logged. It is not possible to go in step 2 without being logged. I made another test on another computer, it works too. Do you know that you have some spam link at the right of your website ? I see in your html page some hidden iframe and some link for "cheap via***". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MTQ1LWNvdXBvbi1jb2RlLWRvZXNudC1zaG93LWltbWVkaWF0ZWx5LWluLWNhcnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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