[Skip to main content](#vessel-content) # Account details page should say "confirmed" ## - **[jmilli](/forum/user/749-jmilli "View jmilli's Profile")** - [![jmilli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/749-jmilli "View jmilli's Profile") Topic Author - [ Offline](/forum/user/749-jmilli) Less More - Posts: 80 - Thank you received: 0 - - 13 years 11 months ago [\#79139](#79139) by [jmilli](/forum/user/749-jmilli "View jmilli's Profile") *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#79139 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* was created by *[jmilli](/forum/user/749-jmilli "View jmilli's Profile")* Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#79190](#79190) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#79190 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* Hi, Are you sure that the payment has been accepted by authorize.net ? Are the informations in the plugin correct ? Are you working in development or production mode ? If you are in local, it can't work properly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jmilli](/forum/user/749-jmilli "View jmilli's Profile")** - [![jmilli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/749-jmilli "View jmilli's Profile") Topic Author - [ Offline](/forum/user/749-jmilli) Less More - Posts: 80 - Thank you received: 0 - - 13 years 11 months ago [\#79311](#79311) by [jmilli](/forum/user/749-jmilli "View jmilli's Profile") Replied by *[jmilli](/forum/user/749-jmilli "View jmilli's Profile")* on topic *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#79311 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* Hi Xavier, It is on a production server. I hired someone to help me upgrade my Joomla. Everything else works. It was accepted by Authorize, I received a receipt, the credit card went through, etc. Will this resolve when it moves to the live server? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 13 years 11 months ago [\#79355](#79355) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#79355 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* Hi, I don't understand. You said it's on a production server but it's not live ? Does your website accessible by everybody ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jmilli](/forum/user/749-jmilli "View jmilli's Profile")** - [![jmilli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/749-jmilli "View jmilli's Profile") Topic Author - [ Offline](/forum/user/749-jmilli) Less More - Posts: 80 - Thank you received: 0 - - 13 years 11 months ago [\#79374](#79374) by [jmilli](/forum/user/749-jmilli "View jmilli's Profile") Replied by *[jmilli](/forum/user/749-jmilli "View jmilli's Profile")* on topic *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#79374 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* Jerome, Sorry, I probably am using the terminology incorrectly. It is on my developers test server, but it can be accessed online, not just locally. They are in a different location from me. Does that make sense? Let me know if you have more questions. I appreciate any assistance you can provide. Jeff Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 11 months ago [\#79399](#79399) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#79399 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* Hi, Can you see in the payment log file (HikaShop > Configuration > Files) if there is any errors returned ? You have to enable th debug mode in the authorize.net payment plugin. Can you give us a screenshot of your plugin configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jmilli](/forum/user/749-jmilli "View jmilli's Profile")** - [![jmilli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/749-jmilli "View jmilli's Profile") Topic Author - [ Offline](/forum/user/749-jmilli) Less More - Posts: 80 - Thank you received: 0 - - 13 years 11 months ago - 13 years 11 months ago [\#80495](#80495) by [jmilli](/forum/user/749-jmilli "View jmilli's Profile") Replied by *[jmilli](/forum/user/749-jmilli "View jmilli's Profile")* on topic *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#80495 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* *This attachment is hidden for guests. Please log in or register to see it.* Thanks. I did not see an error in the log file. Now, the current order does not have the drop down, but an old order does. The drop down shows PayPal, but you can also select credit card. *This attachment is hidden for guests. Please log in or register to see it.* See the two screen shots. Thanks. Last edit: 13 years 11 months ago by [jmilli](/forum/user/749-jmilli "View jmilli's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 13 years 11 months ago [\#80565](#80565) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#80565 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* For the older one, you can just change its status to 'confirmed' and the dropdown and the payment button won't display anymore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jmilli](/forum/user/749-jmilli "View jmilli's Profile")** - [![jmilli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/749-jmilli "View jmilli's Profile") Topic Author - [ Offline](/forum/user/749-jmilli) Less More - Posts: 80 - Thank you received: 0 - - 13 years 11 months ago [\#80777](#80777) by [jmilli](/forum/user/749-jmilli "View jmilli's Profile") Replied by *[jmilli](/forum/user/749-jmilli "View jmilli's Profile")* on topic *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#80777 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* Thanks, Nicolas. Will that mean it won't happen in the future? I just want to make sure that there is no confusion with customers when they go to their order page. I did upgrade from 1.5x to 2.5x, not sure if that caused issues with older orders or other issues that won't be a problem moving forward. Any thoughts are appreciated. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 13 years 11 months ago [\#80888](#80888) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Account details page should say "confirmed"](/forum/2-general-talk-about-hikashop/76225-account-details-page-should-say-confirmed#80888 "Greetings, I did not find the answer in the forums. I created an order, paid by credit card with authorize.net plugin. When I login and go to the account details page, it doesn't say "confirmed" or "shipped" it says "created" and gives an option to Pay Now. I don't want my customers to be confused. See the attachment. Thanks for your help.")* Hi, This dropdown is displayed because the order has the status "created". There are two options for this feature (in the HikaShop checkout configuration tab): - Payment of orders not paid immediately - Allow customers to change their payment method after checkout So you can configuration HikaShop to not propose to finish to pay an order which hasn't been confirmed. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzItZ2VuZXJhbC10YWxrLWFib3V0LWhpa2FzaG9wLzc2MjI1LWFjY291bnQtZGV0YWlscy1wYWdlLXNob3VsZC1zYXktY29uZmlybWVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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